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The Coal Exchange Hotel

3.5 star property

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Photo gallery for The Coal Exchange Hotel

Restaurant
Exterior
Front of property
Reception
King Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)
  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Cardiff

Located in Butetown within a short walk of Cardiff Bay, The Coal Exchange Hotel is within 2 miles (3 km) of other popular sights such as Principality Stadium. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 miles
  • Mermaid Quay - 2 min walk - 0.1 miles
  • Cardiff Bay Water Feature - 3 min walk - 0.2 miles
  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Coffee Mania - ‬4 min walk
  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪Vibes - ‬3 min walk

About this property

The Coal Exchange Hotel

At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Coal Exchange building and Mermaid Quay, and within a short walk of Wales Millennium Centre. You'll also find Cardiff Bay and Cardiff Castle within a short drive.

Is there parking available at The Coal Exchange Hotel?

No, there isn't parking at this hotel.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Coal Exchange Hotel?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Are there hot tubs at The Coal Exchange Hotel?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Are there connecting rooms at The Coal Exchange Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Can I book a room with a balcony at The Coal Exchange Hotel?

No, there aren't any guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 427 out of 793 reviews
Rating 8 - Good. 201 out of 793 reviews
Rating 6 - Okay. 86 out of 793 reviews
Rating 4 - Poor. 48 out of 793 reviews
Rating 2 - Terrible. 31 out of 793 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, amenities
Very dark - barely any lighting. Dust on bedside tables, scuffs on dressing table and walls. Cracked tiles in the bathroom. Wouldn't stay again.
Stayed 1 night in Nov 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online
Stayed 1 night in Nov 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Pauline

I can’t think of any negatives.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Stayed 1 night in Oct 2025

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Victoria on reception was really helpful and efficient
Stayed 2 nights in Oct 2025

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025

8/10 Good

Elaine

Traveled with partner
staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025

6/10 Okay

Guido

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Rhys

Liked: Staff & service
Disliked: Room comfort

Avoid during the summer, or during an event.

The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 3 nights in Aug 2025

10/10 Excellent

Warden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Stayed 3 nights in Aug 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
Stayed 1 night in Aug 2025

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, room comfort

Gorgeous Building

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
Stayed 1 night in Aug 2025

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll visit again

A lovely period building keeping many of the original features, with
Stayed 1 night in Jul 2025

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand and comfortable hotel

The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!
Stayed 2 nights in Jul 2025

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night
Stayed 1 night in Jul 2025

10/10 Excellent

John, Edmonds

Stayed 1 night in May 2025

8/10 Good

Claire

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

Stayed 1 night in Jul 2025

4/10 Poor

Gavin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.
Stayed 1 night in Jul 2025

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