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The Coal Exchange Hotel

3.5 star property

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Photo gallery for The Coal Exchange Hotel

Restaurant
Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Reception
Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi
King Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.8 out of 10
Good
(13 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Family Room

7.4 out of 10
Good
(3 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.0 out of 10
Very good
(5 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for King Room

King Room | In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

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About the neighborhood

Cardiff

Located in Butetown within a short walk of Cardiff Bay, The Coal Exchange Hotel is within 2 miles (3 km) of other popular sights such as Principality Stadium. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 miles
  • Mermaid Quay - 2 min walk - 0.1 miles
  • Cardiff Bay Water Feature - 3 min walk - 0.2 miles
  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Coffee Mania - ‬4 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪Yakitori1 - ‬5 min walk

About this property

The Coal Exchange Hotel

At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

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Interior entrance
The Angel Hotel
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.4 out of 10, Very Good, 3,209 reviews
$58 nightly
The price is $70
Jun 21 - Jun 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at The Coal Exchange Hotel?

As of Jun 13, 2026, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on Jun 21, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Coal Exchange building and Mermaid Quay, and within a short walk of Wales Millennium Centre. You'll also find Cardiff Bay and Cardiff Castle within a short drive.

Is parking available on site at The Coal Exchange Hotel?

No, this hotel doesn't offer parking.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Coal Exchange Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, proposal/romance packages, and a bar/lounge.

Does The Coal Exchange Hotel have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Does The Coal Exchange Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Are there rooms with balconies that I can book at The Coal Exchange Hotel?

No, you won't find guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 447 out of 832 reviews
Rating 8 - Good. 209 out of 832 reviews
Rating 6 - Okay. 93 out of 832 reviews
Rating 4 - Poor. 50 out of 832 reviews
Rating 2 - Terrible. 33 out of 832 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Victoria on reception was really helpful and efficient
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025
Verified

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Warden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and helpful staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025
Verified

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Pamela

Great stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Highly recommend
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... recommend
Stayed 1 night in Jan 2025
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll visit again

A lovely period building keeping many of the original features, with
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pauline

I can’t think of any negatives.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Steven

Liked: Cleanliness, staff & service
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online
Stayed 1 night in Nov 2025

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