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The Coal Exchange Hotel

3.5 star property
Comfortable Cardiff hotel in Butetown with 24-hour front desk

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Photo gallery for The Coal Exchange Hotel

Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Restaurant
Check-in/check-out kiosk
Triple Room, Accessible | Bathroom | Free toiletries, hair dryer, towels
Restaurant
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Free WiFiFree WiFiFree WiFi
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Popular LocationWales Millennium Centre6 min walk
  • Popular LocationCardiff Bay14 min walk
  • Popular LocationPrincipality Stadium6 min drive
  • AirportCardiff (CWL-Cardiff Intl.)30 min drive

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Room options

View all photos for Family Room

Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Family Room

  • 646 sq ft
  • Sleeps 6
  • 3 King Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cardiff

Located in Butetown within a short walk of Cardiff Bay, The Coal Exchange Hotel is within a mile (2 km) of other popular sights such as Cardiff International Arena. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Wales Millennium Centre - 6 min walk
  • Cardiff Bay - 14 min walk
  • Cardiff International Arena - 3 min drive
  • Cardiff Castle - 5 min drive
  • Principality Stadium - 6 min drive

Getting around

  • Cardiff Bay Station - 5 min walk
  • The nearest major airports are:<br />Cardiff International Airport (CWL): 28-min drive, 13.2 mi/21.3 km<br /> Bristol International Airport (BRS): 57-min drive, 47.9 mi/77 km<br /> <p></p>

Restaurants

  • The Club House - 5 min walk
  • Dock - 5 min walk
  • Bill's - 5 min walk
  • Cote Brasserie - 5 min walk
  • Quantum Coffee Roasters - 3 min walk

About this property

The Coal Exchange Hotel

Comfortable Cardiff hotel in Butetown with 24-hour front desk
At The Coal Exchange Hotel, guests have access to free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards. Housekeeping is available on request.

Languages

English, French, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 12.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 6.95 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Coal Exchange building and Mermaid Quay, and within a short walk of Wales Millennium Centre. You'll also find Principality Stadium and Cardiff Bay within a short drive.

Will I be able to park at The Coal Exchange Hotel?

No, there isn't parking at this hotel.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Coal Exchange Hotel?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Are there hot tubs at The Coal Exchange Hotel?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Does The Coal Exchange Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Are there rooms with balconies at The Coal Exchange Hotel?

No, there aren't any guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 287 out of 518 reviews" "
Rating 8 - Good. 132 out of 518 reviews" "
Rating 6 - Okay. 52 out of 518 reviews" "
Rating 4 - Poor. 28 out of 518 reviews" "
Rating 2 - Terrible. 19 out of 518 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aysu

Stayed 1 night in Jan 2024

10/10 Excellent

Roz

Stayed 1 night in Jan 2024

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023

2/10 Terrible

N J

Stayed 1 night in Dec 2023

4/10 Poor

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent short walk to the amenities of cardiff bay. Close to train station.
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

8/10 Good

Leon

Business traveler
Liked: Staff & service, room comfort
Great location near Cardiff bay
Check in was quick. Hotel needs a little updating, in a beautiful building with nice large rooms, just needs some TLC. Disappointed to see mould growing in windows when I opened curtains in the morning. Lovely surprise to see a very large jacuzzi bath
Stayed 1 night in Dec 2023

10/10 Excellent

Frazer

Stayed 1 night in Dec 2023