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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Principality Stadium

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels
Reception
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Wales Millennium Centre
    ‪6 min walk‬
  • Cardiff Bay
    ‪14 min walk‬
  • Principality Stadium
    ‪7 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪28 min drive‬

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Room options

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

  • 646 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

  • 420 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

  • 807 sq ft
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cardiff

Located in Butetown within a short walk of Cardiff Bay, The Coal Exchange Hotel is within 2 miles (3 km) of other popular sights such as Principality Stadium. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.4 miles
  • Cardiff Bay Waterfront - 9 min walk - 0.5 miles
  • Cardiff Bay - 14 min walk - 0.8 miles
  • Cardiff Castle - 6 min drive - 2.8 miles
  • Principality Stadium - 7 min drive - 3.0 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Principality Stadium
At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

Languages

English, Welsh

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Interior entrance

Future Inns Cardiff Bay

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8.8 out of 10, Excellent, 1,522 reviews
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The price is $93
May 22 - May 23
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Coal Exchange building and La Mostra Gallery, and within a short walk of Wales Millennium Centre. You'll also find Principality Stadium and Cardiff Bay within a short drive.

Is there parking available at The Coal Exchange Hotel?

No, there isn't parking at this hotel.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

Is The Coal Exchange Hotel good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Does The Coal Exchange Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Does The Coal Exchange Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Are there rooms with balconies at The Coal Exchange Hotel?

No, there aren't any guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 405 out of 727 reviews
Rating 8 - Good. 182 out of 727 reviews
Rating 6 - Okay. 74 out of 727 reviews
Rating 4 - Poor. 39 out of 727 reviews
Rating 2 - Terrible. 27 out of 727 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best sleep ever!

The best sleep in a hotel ever! No noise, comfy bed and just a really peaceful night. The hotel staff are wonderful, so friendly and welcoming at reception and breakfast. The breakfast was delicious. Overall great stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very big, bath was lovely and bed really comfortable. Staff at the desk were very welcoming and helpful. There was however marks on the bed spread, watermarks and ring marks on the desk and dust in the bathroom. The property is very old and the room was freezing!! We had two heaters so managed to defrost after a few hours. Enjoyed our stay but with a few tweaks it could have been even better!
Stayed 1 night in Jan 2025

8/10 Good

Wenallt

Stayed 1 night in Jan 2025

10/10 Excellent

Apeksha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff, you’re visiting a piece of history.
Stayed 1 night in Jan 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was kept in containers which were warm, not hot. The plates were not warm enough. The individually cooked Full Welsh was not hot enough either. I asked the chef to reheat my cooked breakfast.
Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room with Jacuzzi bath.

The room was nice and big with a comfortable bed and a large bathroom with a Jacuzzi bath. We had a good night’s sleep and felt rested in the morning. Very convenient location for the WMC and the restaurants in the Bay.
Stayed 1 night in Jan 2025

6/10 Okay

Yvonne

Stayed 1 night in Jan 2025

6/10 Okay

Jack

Liked: Cleanliness, property conditions & facilities
Room 137 directly above restaurant/bar - noisy until well after midnight. Great breakfast and comfortable otherwise - just asknif your room is above the bar!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rachael

Traveled with group
Stayed 1 night in Jan 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Ken

Disliked: Room comfort
Room was very cold, was very small oil heater and large room we slept in our clothes and considered going home. There was no hot water also. The TV was not working also. We told reception and nothing was done
Stayed 1 night in Jan 2025

8/10 Good

SIMON

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Jan 2025

6/10 Okay

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Amanda

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Beautiful old building but the decor throughout and in our room was really run down and even quite tatty in parts. There was paint flaking off some of the skirting boards in our room, dirty grout between some of the bathroom tiles and no central heating. Instead we had an oil heater which we had to turn off overnight because it was too hot, but then the room temperature dropped in the night and it was freezing - especially as the duvet was really thin. And there was no heating in the bathroom so that was also really cold. Also, there was no shower screen or curtain which meant that when we showered, the water drenched the bathroom floor. It’s such a shame because this could be a really great hotel. Definitely seen better days.
Stayed 1 night in Jan 2025

8/10 Good

jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coal exchange room 102 review

The Coal Exchange is a unique hotel in a very convenient spot for Cardiff Bay. Steeped in history. Good value. Downside for us was room was very dark and whilst there was a dressing table there was no stool nor light so you couldnt use it... it was so dark in that part of our 3 people room ( 102) . There were also no extra pillows as you normally would have. Some of the staircases needed a good hoover and clean. Its such a lovely place just needs tlc and attention to those details that matter. Breakfast was nice.It is a good value place to stay though so dont let those points put you off just maybe ask for a brighter room.
Stayed 1 night in Jan 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Rich

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Lacey ward

Liked: Cleanliness, staff & service, property conditions & facilities
The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Stayed 1 night in Jan 2025

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