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The Coal Exchange Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

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A bathtub with two glasses of champagne and a bottle of champagne.
A hotel room with two beds, a large mirror, and a window with curtains.
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Unclassified image, 5 of 36, button

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.8 out of 10
Good
(17 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | In-room safe, iron/ironing board, WiFi (free), individually decorated

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Quadruple Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

King Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, iron/ironing board, WiFi (free), individually decorated

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Cardiff

Located in Butetown, The Coal Exchange Hotel is next to Cardiff Bay and Coal Exchange building. This 55-room, 3.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 miles
  • Coal Exchange building - 1 min walk - 0.0 miles
  • Mermaid Quay - 2 min walk - 0.1 miles
  • Wales Millennium Centre - 5 min walk - 0.3 miles
  • Cardiff Bay Waterfront - 6 min walk - 0.4 miles

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪The Sultan - ‬5 min walk
  • ‪Cosy Club - ‬4 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk

About this property

The Coal Exchange Hotel

At The Coal Exchange Hotel, guests have access to free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services.
30-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and ironing boards.

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  • Pet friendly
  • Free WiFi
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8.2 out of 10, Very Good, 3,400 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is a free cancellation option available at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at The Coal Exchange Hotel?

As of Sep 12, 2026, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on Sep 13, 2026 start from $65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Coal Exchange Hotel?

This hotel is situated in Butetown, just steps from Cardiff Bay and Coal Exchange building, and within a short walk of Wales Millennium Centre. You'll also find Cardiff Castle and Principality Stadium within a short drive.

Is parking available on site at The Coal Exchange Hotel?

No, this hotel doesn't offer parking.

Does The Coal Exchange Hotel have a casino on the premises?

No, The Coal Exchange Hotel doesn't have a casino.

Is there an indoor pool at The Coal Exchange Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Coal Exchange Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, proposal/romance packages, and a bar/lounge.

Does The Coal Exchange Hotel have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Coal Exchange Hotel feature a restaurant that includes a breakfast menu?

Yes, The Coal Exchange Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does The Coal Exchange Hotel allow pets to stay for free?

No, pets aren't allowed at The Coal Exchange Hotel though service animals are welcome.

Does The Coal Exchange Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to The Coal Exchange Hotel?

The closest major airport to The Coal Exchange Hotel is Cardiff International Airport (CWL), which is 13.2 mi away (28 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 20.7 mi away.

Are there rooms with balconies that I can book at The Coal Exchange Hotel?

No, you won't find guestrooms with balconies at The Coal Exchange Hotel.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 953 reviews
Rating 8 - Good. 233 out of 953 reviews
Rating 6 - Okay. 121 out of 953 reviews
Rating 4 - Poor. 60 out of 953 reviews
Rating 2 - Terrible. 44 out of 953 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cosy hotel with lots of character and charm, close to everything you need.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
To stay at a place of such Historical Significance was fantastic
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Well looked after by staff and great location for our plans
Stayed 1 night in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service
Ideally placed for a visit to the Bay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like to say the hotel was something like out of a old film set really query I loved it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room with the jacuzzi bath a definite winner
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place will be Andy.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Jana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, kind of beat up and neglected and very quirky. The bed was comfortable and staff was nice.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and helped with our little ones. Room was clean and spacious.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities
The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sugnesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Cerys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was absolutely spotless and amazing hotel, but only problem I had on arrival in to room, their was tobacco scattered around the desk area from previous people. . Didn't bother me too much tbh, other than that me and my husband had a lovely night stay. Staff were Friendly, Definitely booking again soon .
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Gary

Liked: Staff & service, amenities
Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Sally

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was rather shabby. Expensive off site parking
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

James

Disliked: Cleanliness, amenities
Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here and I booked the Presidental Suite for one night The suite was very spacious and clean. The Decor was amazing. The staff were friendly and very approachable and always happy to help. We went down to breakfast between 8-8.30 and the restaurant was practically empty which is great. The breakfast was nice with not a vast selection but more than enough. We did miss fried eggs, though. The only downfall was the parking as this hotel doesn't have any. But it does offer a discounted stay at Q-Park which is situated behind the Premier Inn and around a 5-10 minute work. (Depending on the person) Overall - it is an amazing place to stay with lots of history and character. I would definitely return.
Stayed 1 night in Jun 2026