Best Western Heronston Hotel & Spa3.0 out of 5.0
Recent guest reviews
A hotel which could easily raise its game, a 4 night stay showed consistently poor service, the staff seem uninterested and frankly a little bored. There were times when ordering a meal or drink seemed to be a chore and you were inconveniencing them. The food was pretty poor, undercooked chips, small portions and when asking what was on the desert menu, one night we were told... nothing! The staff at breakfast in the restaurant were the only who showed any effort or smiles. Overall the room was nice although the tv wouldn’t always work and toiletries were never replaced. Would I recommend, no, spend your money elsewhere.
We stayed at this hotel for one night on the 7th November. I rang to book it on the Friday before and that was where the disappointment started. Spoke to a lady I believe her name was Marion? She was very rude and when I said we would take the 3pm slot for the spa she abruptly said well no one goes at 3 and the other at half 3. Booked in for the spa and when she asked for my email address I asked if I could spell my surname as I have an unusual spelling to which she replied I know how to spell. Unfortunately as predicted she got the spelling wrong so I had no confirmation email. Arrived and was greeted on reception by 2 people who could not find my booking at first, but after they checked us in they provided the towels for the pool and said that our treatment wasn't til 3:30 and 4pm. Not what we were told the day before via email. When it came to the spa treatment the therapist asked if I was allergic to anything which I am (wheat and gluten) so they couldn't do my massage as they only had wheat germ oil. Although credit to the lady she went out in her own time and found me an oil I could use and booked us in for the following day. Pool area was good although no sign of the relaxation room? Food that evening was exemplary and a welcome surprise compared to how the stay was going. Chef catered for my diet perfectly and again at breakfast the following morning. The waitress Cerys (unsure of spelling) was faultless amazing customer service and really friendly. So I hope you can pass on our appreciation and thanks to her. Our room wasn't what we were expecting. The size was more then adequate however the bathroom door would not shut/lock properly and the shower burnt you one minute and froze you the next. And there was also water on the wall nearest the window and a crack on the wall by the single bed. Overall the food/waiting staff and the spa therapist saved it for us but the people taking the booking and reception staff aren't organised enough. Though the lady on checkout was lovely, her name was Melissa and Tara who I had been in contact with over email. Really need tk improve especially when your paying £119 for the night. Beth
This was a large birthday party with a set menu. The food was very poor. It was a beef or turkey main choice. A lot was cold when served. This was due to untrained staff not completing serving a table before moving on to the next table due to inexperience. Breakfast again was spoilt by being cold a good choice of food but even waiting for the food to arrive from the kitchen it was cold with cold plates. Room. Our room was clean but very dated. The bathroom was very poor with taps not working correctly. The shower was very difficult to control. A lot of paint in the room was blistering. A long way behind the times by current competition. Especially at £80:00 for the night. Hotel needs updating.
I would definitely recommend this hotel if you are staying in this area. It has everything on site for commercial or recreation customer. Good quality at very reasonable price. The staff were all polite & friendly. The leisure center was excellent & very well decorated.
For the price, I have no concerns at all about this hotel. The staff were excellent, particularly reception and the lady who handled the weekday breakfast service. Nothing was too much trouble. The family room we had was well laid out - it was slightly hot, but leaving the window open saw to that. Unbeatable for the price. Breakfast was good, although a little chaotic on the final day when it was full and there was a short wait for a table - it was better when it was a la carte service, but this only happened on one day of our stay. The table wait was well organised, but perhaps need more staff? Still, the food was plentiful and of decent quality. The spa was fine - the pool's not great for swimming and could do with a bit more light around the edge to encourage staying a bit longer. However, it was warm and clean. The spa bath, sauna and steam room were all excellent. Nearby there were various activities and places to eat - Porthcawl seemed to be the best place for food - didn't like the local pub, the Water Mill (slow, poor food) and the Pelican (now reopened) was fully booked. Riding at Ogmore on the beach (the purpose of our visit) was a clear winner.
The hotel has clearly experienced construction and expansion work during its lifetime. As a result there is the advertised high quality, new, refurbished wing on one side - on the other, hotel rooms that time forgot. A musty corridor (which stinks of damp) links the new to the old; at the top of a strange landing you will find a set of rooms with dirty carpets, stained net curtains that I’m sure once upon a time were white, dirty bedding and uncomfortable beds. Combine this with three plug sockets in my entire room which was supposed to accommodate three people, and this gives you a really lacklustre experience. It doesn’t end at the room, staff who surely are supposed to make you feel cheery as you wake up in the morning to serve you breakfast were grumpy and inattentive. When we lost a member of our party’s jacket, when questioned, a member of bar staff just about managed to grumble ‘try reception’. I’m giving this hotel two stars, because despite the awful hotel and food experience, the pool was good.
We stayed for 2 nights. The bath was filthy, bedding dirty, windows were old fashioned wooden single glazed - totally rotten, one didn’t even shut properly! Condensation poured off them. Passage way linking the two building stinks of damp. Staff in bar and breakfast need to cheer up! We would not stay again, very disappointing!
We stayed here in August arriving on Bank Holiday Monday for a few days. We used it as a base to get to Rest Bay. It looked ok online and as we were only looking for somewhere to crash after long days at the beach, we booked it. What a pleasant surprise, first impressions were not great from the outside. However a friendly welcome, good sized, clean, modern room changed that. The pool and spa facilities were also a definite plus. The staff were great, really friendly and attentive. The bar food was pretty good too. Will stay here again on our next surfing trip.
Had a lovely spa afternoon including a massage and afternoon tea. Had the pool to myself and the sauna and steam room were clean and well maintained . Jacuzzi not working but that was ok by me. Very relaxing floating about looking at the twinkly lights over the pool and the afternoon tea was served with proper China & cake stand and a proper tea pot which was very nice. Massage was a bit 'soft' just swirling about really accompanied by non stop chatter from the masseuse which was ok ( i am local so it was not a suprise) but not what I would have normally wanted during a massage and at the end of a relaxing 4.30 hours. Felt relaxed going home and would use again. ONLY downside was the wet floor in changing room that was not cleaned during the afternoon and did have hair deposits on it which I did not like. Floor between pool and steam /sauna had been cleaned but not changing room ! WORD of ADVICE - the 'robe' allocated IN THE TOWEL/SLIPPER PACK was basically a thin cotton hankerchief weight dressing gown about a size 6 which I could not wear at all. I took clothes to change into to have the tea on the bar & would have felt unbearably stupid if I had to sit in the bar in a robe so unfit for the purpose! Not good!
Stayed at the Heronston last weekend following attendance at a wedding. Booked a superior room - comments below: Positives Room was clean and well maintained - looked quite plush and decoration was very modern. Bed was comfortable. Reception and staff we engaged with were all very polite and helpful. Breakfast was really good with friendly and efficient staff. Negatives Room was very warm (even with heating off) - couldnt seem to turn down the temperature and there is no air con and thermostat made no difference - as it was on the ground floor we couldnt really leave the windows open to try and cool it down. Really noisy - walls are all thin so you can hear everyone talking, opening cupboards, flushing the loo and walking along the floors upstairs. This led to a disturbed nights sleep. Bar staff at the wedding werent very good - had to repeat orders several times and they still got it wrong !. There also werent enough of them leading to long queues. Wedding buffet wasnt the best quality of food ever. Overall not bad and if they could perhaps improve the temperature control and sound insulation it would be pretty good.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Heronston Hotel & Spa places you 8 mi (12.9 km) from St Donat's Castle and 11.6 mi (18.7 km) from Margam Castle. This 75-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Cottrell Park Golf Resort is also within a 30-minute drive of this central Bridgend hotel.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7 AM to 9:30 AM.
The 75 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.
At Best Western Heronston Hotel & Spa, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 756 reviews