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Best Western Heronston Hotel & Spa

3.0 out of 5.0

Recent guest reviews

Ripped stained mattresses with protruding springs, carpets stuck together with tape, mildew and mould in bathrooms, grumpy bar staff that act like they are serving community service and don’t want to be there. There are some refurbished rooms, however if you’re booked through work I doubt you’ll get one...... if it was my money, would I pay it...... no

I looked at some of the reviews before arriving at the hotel and I don’t find that they do justice to the hotel. I found the staff to be warm and welcoming. The hotel is a solid 3 star with good food and decent lodgings. I didn’t encounter any of the issues raised by previous posts. My room was good and clean. The only thing missing for me was a small fridge but it was cold enough to leave the cold milk on the window ledge !!! A good hotel, good staff and decent food. What else come do a business traveller look for ?

The rooms could definitely do with a refurb, the bathroom was nice apart from water being all over the floor when ever you had a shower. Walking through the hotel to grab something from the car, the bar/restaurant hadn’t even collected the dirty glasses from when they closed which didn’t look very nice. I wouldn’t pay the price the hotel ask to stay for one night as I personally don’t think it’s worth it.

I've visited a few times now for a spa experience each time has been lovely. The pool is a lovely size, and I absolutely love the steam room, jacuzzi and sauna. The spa treatments that I have received have been lovely and the girls in the spa are very friendly. The changing rooms are a little on the small side and when there is a group of you can prove a little difficult. Hopefully in the future the changing rooms could be made bigger. The food has been lovely each time I've been. My mum last time we went had the cold meat salad and it was lovely and big but today she ordered the same thing and received one slice of turkey and tiny piece of beef and what I would call a salad garnish. One of the girls in our group approached a member of staff and said we was disappointed and the manager came out to speak to us. So we explained that obviously the salad received today was not consistent with what had been received before and he immediately resolved the situation by bringing out a big bowl of salad and more sliced meat for those who had ordered the salads. This was very good customer service of the manager and was appreciated. I've always had a lovely time here and today was just a little hiccup but was resolved straight away. Thank you for a relaxing experience

We stayed there on the 10th January for one night. The mattress on the bed is really uncomfortable, you could feel all the springs, and the floors are really squeaky so we could hear the person in the room above, walking around from midnight till 6 in the morning. After that banging of doors started and people were shouting, despite of a sign on the wall which says: "shhh quiet area". As I am 6 month pregnant, we went there to relax, but couldn't sleep all night. The radiator in the bathroom wasn't working. We filled out the questioner, wrote all these problems down and gave it to girl on reception in the morning, and she was really rude and ignorant, didn't even ask if we had a good stay, and not even a goodbye! We wrote them an e-mail as well, no response. This was our 3rd time going there, because at least the spa is nice, breakfast was ok, and the service is fine too, except that girl on reception, but after this stay we are not going back again and will advise everyone we know, not to, it has changed. Not as nice as it used to be. Disappointing.

Stayed for a night on business. I agree with other reviewers that the bedroom was a little “tired” but it was clean, comfortable and quiet. All I want from a bedroom. The bar and reception staff were really friendly and I had a delicious salmon fillet with salad for lunch in the bar whilst waiting to check in. My one issue was breakfast. What I ate was perfectly nice but the staff were overwhelmed with everyone arriving at 7:00 for breakfast. The kitchen couldn’t keep up and there was no bacon on the hot buffet once the first dish was emptied. There were other things to eat but bacon strikes me as a key element of a full cooked breakfast. I do wonder if the Hotel should consider starting breakfast at 6:30. People on business stays are usually up early to get on with their day. The fact we were all there when they opened at 7:00 says something. Again the staff were lovely but they struggled to keep everything replenished. It wouldn’t put me off staying again though, on balance it was a good stay.

Hi everyone i have just returned from a disastrous Sunday lunch at cranes restaurant in the heronston hotel having been recommended to me, i initially chose a beef dinner but a fellow diner advised me to avoid as in her words i would need a hacksaw, I chose the chicken for my wife and I, the chef needs to learn how to make gravy only veg that was hot was the boiled potatoes a distinct absence of any flavours all in all the worst meal i have ever paid for. The only positive was the service by our waitress.

I was really disappointed that I was unable to receive Internet on my Ipad from our room. We run a business and need to keep an eye on things. Our very quiet room, the Bridal Suite, was a lovely surprise. The sleigh bed was very comfortable & we both slept well. A lovely suite with a very nice bathroom. Unfortunately there was no bottled water or mini bar. Basic coffee & tea making was available though. A very basic buffet breakfast with very pleasant staff in attendance.

Staff were pleasant enough and check-in was easy. However, all the corridors leading to our room were absolutely freezing and so was the room. When we entered the room it smelt of what can only be described as wet dog and the bed was the most uncomfortable I have slept in for years. You could actually feel the base, it was like sleeping on a camp bed. The shower temperature got to luke warm at max, so could not warm up at all. The room was very dated and needs a complete refurb. Hotel was also very noisy throughout the night, the walls are so thin you could hear everything that was happening in other rooms! It honestly sounded as though they were in the same room, this went on for most the night so very little sleep. All in all, we won't be coming back here again for a relaxing night away from the kids!

Stayed with my husband, we had an evening meal in the restaurant which was nice, but not as special as I had hoped, and a party/Disco in the next room meant loud music was a bit annoying, room was comfortable and staff friendly

Ewenny Road Bridgend Wales

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within 2 miles (3 km) of Church of St Aengus, Best Western Heronston Hotel & Spa is within 3 miles (5 km) of Candleston Castle. This 75-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Bridgend, it's also near Ogmore Castle and Coity Castle.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7 AM to 9:30 AM.


Rooms

The 75 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

At Best Western Heronston Hotel & Spa, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Family Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 4

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 785 reviews