Best Western Heronston Hotel & Spa3.0 out of 5.0
Recent guest reviews
had a lovely stay nice big room lovely staff would do it again pool was a bit cool but the pamper session was lovely and the meal we had there was really nice we felt very welcome and had a lovely relaxing time
Second visit after a complimentary stay was offered following a terrible stay at the hotel a few weeks before. The hotel Manager gave us a superior room, which was no different to the basic room other than more modern bedding and curtains, a larger bed and a couple of bottles of water. This was offered after negotiation. Check in was great! Receptionist was friendly and helpful. The corridor towards our room smelt strongly of cannibis, we reported this to the receptionist before we went out for a local meal. The spa was disappointing, no towels in the changing rooms, the pool unmanned and the swimming pool very cold. On the whole a very dated hotel with lots of improvements to be made. I wouldn’t visit this hotel again, especially if we had to pay full price.
Our room was right next to a noisy fan which kept squealing went on late at night and put on early morning. As the window didnt close was unable to keep the noise out. Room not like picture online. Room very dated. Breakfast was hit and miss was ok for first couple of days then went downhill from then. Staff were ok. Taps in bathroom were both blue tops so didn't know which was hot or cold. Room was very stuffy. The windows were really dirty.
1 star for the massage but 4 for the hotel. The hotel room was great with a huge bed Restaurant and food was superb and great service by all the staff. We had a spa day booked as well and whilst the pool area was small with broken loungers and not much room to lounge the pool was good. The jacuzzi was small and pretty rubbish. Sauna and steam room were good. The massage that both my wife and I had by the same member of staff was rubbish. Not a massage at all. It was just a light back rub. No effort or technique at all. Waste of money. Upon hearing that the spa is due to be refurbished they need to train their spa staff to a much higher standard. But the lunch following it was very good. Overall the hotel etc was great but the spa facilities were average and the useless massage was shockingly poor
At £110 a night I would have expected something slightly better. On the positives the service was good and the receptionists friendly. Check in and out were very fast. Early breakfast for those doing the dragon ride (starting at 5:30 instead of 7) On the negatives: room smelled ’old’. No towel in the spa area. Noisy spa area (hard to relax). Would expect complimentary water. No banana left at breakfast. With refurbishment and small upgrades, I would go again if in the area
Comfortable and friendly hotel offering value for money spa day with afternoon tea package, visited today for 60th birthday get together with friends, lovely massage and great service from restaurant manager, thank you Michael you are a star
We booked a double room as we were attending a wedding in Bridgend. To say the hotel is tired is an understatement! The bed was well past its best. The balance on the bed was scuffed and dirty. The bathroom ......not sure where to start. Cracked tiles, the shower slide rails cover at the bottom where it is screwed into the wall was missing it’s cover. But the taps were another story. The left tap which should have been hot was cold. The taps themselves were so past their best that when trying to turn the water on we thought the top was going to come off as they were so worn out! The water to the shower was via a mixer tap in the bath (with a horrible shower curtain),when you managed to set the temperature it had changed to either scalding hot or freezing cold by the time you got into the shower....dreadful. Onto breakfast.......the orange juice I can assume was powdered....it was disgusting.....all the fruit was tinned, there was no lid on the bin beside the tea station. No freshly served coffee, it was self service....press a button on the machine. On the plus side the staff were very friendly and helpful. Shame about the product they had to deal with!
My room is incredibly warm with no air con. Just hoping the trains will stop running soon so I can leave my window open. The decor throughout the hotel is in urgent need of updating. The carpet, curtains and furniture in my room are like something from the 80’s. The floor is very creaky as is the bath in my room. That said, I cannot fault the service from the staff. I was the driver of a large group and the staff looked after us very well. It is just a shame they have a dated hotel to work in. I hope this hotel is going to get an upgrade very soon!
Visited the hotel on a spa weekend package for my niece 30th birthday 4 of us. The package was excellent value for money. The hotel is a little tired looking from the outside but both our rooms were excellent. Spacious and clean. We had afternoon tea which was great and I loved we could pick our own sandwich fillings. The pool and the treatments were great. We ate in the bar in the evening and the food and service wonderful. What you have to be aware of though is there is no guard in the pool area. There was a hen party in there who were dive bombing in a 2.5 foot area. They were drunk and loud and then our relaxation stopped. The night time they decided to hold a party in their room right above us until 2am. We got no sleep. We should have gone straight to reception but we left it until the morning. Fair play the manager said not much they could do after the event but could have dealt with at the time. So please if you are in the same situation again contact reception and save yourself not having the relaxation break you have paid for.
Well the photo of the double room I seen online was nothing like the real deal. Walking down the hallway to our room I could smell dog? And hear a dog then barking opposite our room in another room, of course the smell blew around and the hallway and our room smelt of damp dog. I have no idea if the hotel is dog friendly or not sorry? But not a pleasant smell for an overnight stay. Our room was so old looking and needs a huge reburishment, old green patterned 80s looking carpet, no air con, no fridge so bog standard room. Sleep was awful as the room was absolutely boiling due to no air con and we couldn't open the window as it was on the bottom floor with the car park right outside. The walls are so so thin so we could hear every movement and creek in the floorboards above us, you could hear when someone else in their other room flushed their toilet too. So hardly any sleep as you can imagine. The pros? Our bathroom in our room was lovely and clean and we used the spa pool area which is the only good touch to the hotel. Oh, we also had food in the evening at the bar and I ordered pizza and may I say the pizza was absolutely great. I loved it so that was one good thing! For what we paid it certaintly wasn't worth our stay and won't be returning again sorry. I wouldn't recommend this hotel if your looking for a good night sleep in the hot summer's night anyways.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Heronston Hotel & Spa places you 8.7 mi (14 km) from St Donat's Castle and 9.4 mi (15.1 km) from Tresilian Bay. This 75-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. In central Bridgend, the hotel is also within a 30-minute drive of Margam Castle and Cottrell Park Golf Resort.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7 AM to 9:30 AM.
The 75 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.
At Best Western Heronston Hotel & Spa, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
66.0% of guests recommend this hotelTotal of 819 reviews