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Best Western Heronston Hotel & Spa

3.0 out of 5.0

Recent guest reviews

A stay at this hotel once again confirmed that Best Western hotels in the UK are often not as good as the ones in some other countries. The location is fine, set slightly off the road, with plenty of parking space, and lots of greenery around. Hotel reception looks fine, and reception staff are very friendly and helpful. But things get worse when you move further into the building. Furniture in the bar area looked a bit shabby (although I suspect it was just an unfortunate choice of upholstery fabric), and the corridors we passed through to get to our room made a similar impression, with badly stretched carpet and fire doors that could do with a new paint job. Once inside the room, though, we weren't unhappy at all. I've seen reviews from people who visited with dogs and were unhappy with the room they were given, but room 27 was fine. Well furnished, clean, and with everything we needed, including a large wardrobe, an ironing board and an iron. The bathroom could be classed as luxury, we really couldn't fault it, it was very nice. The hotel offers a lot of services, including a room service breakfast. If we'd had more time, we might have used that, but we didn't. And of course it's a spa hotel. The receptionist didn't ask us if we wanted to use it, so after having read the information in our room, I had to go back to reception to get a special key card for the spa, and spa towels. Now, about the spa. Again, not as nice spas in Best Western hotels in some other countries, but on the other hand it was better than another Best Western spa we've seen in Wales. At least here the changing rooms were tidy and well maintained. It's true that the pool isn't very big, but the size was allright if you're not after some Olympic swimming. The sauna and steam room were both excellent, with just the right temperatures and amount of steam - actually, I think they were my favourite part of the facilities. Overall our experience was positive, but I think management is missing some tricks here - with attention to detail this hotel would make a much better and much more luxury impression on its guests.

We had a roomy double and enjoyed the breakfast and dinner during our stay. I did try out the spa, the pool is on the small side but it was empty when I was in it and there is a hot tub, steam room and sauna. Visiting over the weekend meant there were quite a lot of people enjoying spa days and also wedding parties etc in. There is plenty of parking and we personally didn’t experience any noise overnight in our room.

I came for the Spa day. I was disappointed with the value. The massage itself was lovely, but the facilities are very poor and inadequate. The changing rooms are too small, the pool is tiny, and you have to walk across cold corridors to get from the pool to the treatment room. It is very old and dated. The light lunch was even worse. The food was appalling, and drinks are very expensive. I would not go again.

Stayed at the Hotel a year and a half ago and had room 31 which was very nice and I gave a good review. This time I had my dog and was told I could not have that room again as only certain rooms were for dogs. We were allocated room 26 which was awful. No matching decor, a fluorescent strip light. A vinyl chair which was shabby and worn. Why do we dog owners get victimised as we are immaculately tidy and Ollie my Labradoodle does not shed hair. Breakfast was not good over cooked eggs, anemic bacon on the first day so tried the bagel salmon and scrambled egg the next again the eggs were over cooked and the dish was dry. To finish on a positive the room was clean and the staff were very friendly especially Sian the waitress who was lovely and gave us two sausages for the dog. If the hotel and food were as lovely as the staff it would be good again.

Stayed at the Heronston as i was working in Bridgend and couldn't fault it, for the £77 i paid with breakfast which was decent value. As par for Best Western's; the hotel is an old building, externally a bit of a 60's monstrosity if you like but the rooms are comfortable and cosy. The locality of the hotel is a bit remote so you invariably end up eating inside the hotel so it's a good job the food's reasonable.

First time staying here, room was clean, bathroom spotless but what made the visit was how lovely and accommodating the staff were - a real credit to the hotel, I would stay again just bc they were so helpful and friendly. I have given 4/5 purely bc my bacon was a tad underdone and luke warm but again the staff wanted to sort it and even offered to make me a takeaway sandwich bless them!

Q- Why doesn’t this hotel sort itself out? A - Probably because it doesn’t care! I have stayed here on and off over the years but each visit it just seems to get worse. This time I was staying in room 23 unfortunately. The bed had totally collapsed and was extremely uncomfortable. The hotel obviously knew this as they had tried to fill the collapsed base with blankets (see picture) to disguise this. When I raised this with the receptionist and showed her the picture she admitted this was totally unacceptable and told me she would inform housekeeping. I mentioned well they were obviously aware of this as they’ve filled the collapsed base with blankets. This unfortunately didn’t seem to concern her as she then proceeded to charge me the full rate regardless! This I quite frankly think is horrendous customer service and shows a complete disregard for their customers. The temperature within the room was uncontrollable even after adjusting the room thermostat it was akin to a sauna and quite frankly the decor is extremely dated and worn. The vinyl chair for the desk was totally shot with vinyl flaking off (see picture) This isn’t a cheap budget hotel and it does have a lot of potentially good points. Perhaps there may be a more sympathetic response here, but going by my voiced concerns earlier today at the hotel I’m not too hopeful.

Stayed here twice now and it’s not bad !! Rooms are clean and comfy. Shower, bath towels all good. Breakfast is good ... I follow a gluten free diet and they accommodated this without no fuss. Haven’t eaten in the bar. The spa and swimming pool is a definite must. It’s gorgeous. Pool is very clean, showers are lovely , steam room clean and sauna is great. Jacuzzi is placed in the right position and all in all is a pleasant experience. Would recommend.

Decided to treat my mum to afternoon tea and went there today. Have to say we really enjoyed it. We were asked on arrival what sandwiches we wanted. I prefer that as it ensured we all enjoyed them. The staff were very helpful and special thanks to the waiter who served us as he offered to take a photo of us to capture a lovely afternoon.

Booked a spa day with a friend. Very little communication before hand (no answers to emails for days and days, then eventually short replies) and what eventually did come through turned out to be wrong. We were told to arrive at 12pm and weren't given any idea as to what time the afternoon tea and treatments were to be (despite asking several times) but actually this was the time our treatments were due to start. There were two forms to fill out and we needed to get changed so we were then late for our treatments. As a result our treatments were cut short and rushed in order to finish within the time slot. I completely understand why the therapists did this, they had a schedule to keep and it's not their fault that the reception/booking staff were unhelpful poor at communicating but I felt short changed. We tried explaining what had happened but our concerned weren't acknowledged, nor was an apology made. I've really liked the Heronstone on previous visits and the rest of the spa facilities (and staff) were nice but the visit was spoilt by the bad communication and dismissive attitude of the reception/booking staff.

Ewenny Road Bridgend Wales

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Best Western Heronston Hotel & Spa places you 8 mi (12.9 km) from St Donat's Castle and 9.4 mi (15.1 km) from Tresilian Bay. This 75-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. In central Bridgend, the hotel is also within a 30-minute drive of Margam Castle and Cottrell Park Golf Resort.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7 AM to 9:30 AM.


Rooms

The 75 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

At Best Western Heronston Hotel & Spa, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 800 reviews