Brickell Highgate Independent

"This was, without question, one of the most disappointing hotel experiences I’ve ever had, especially for a property that claims to be five-star. From the start, there was a complete lack of organization and accountability. I booked multiple rooms, and the staff couldn’t even keep basic details straight. To make matters worse, I was later charged a “late checkout fee” despite checking out on time, clearly the result of their internal confusion, not anything I did. What’s most frustrating is that no one bothered to notify me or verify anything before applying the charge. For a hotel at this level, this kind of sloppy handling of guest accounts is unacceptable. Customer service was equally underwhelming, slow to respond, dismissive, and unwilling to take responsibility for obvious mistakes. A five-star hotel should deliver precision, professionalism, and respect for its guests. This place failed on all three. I would not stay here again and would strongly caution others to double-check their bills, because clearly, they don’t."

"The rooms look just as it's pictured online. There's not adequate lighting in the bathroom. It took about 3-5 minutes for the shower temperature to change. The room was clean but I'm not sure how often the bedding is changed. It looked clean but when I woke up the next day both my daughter and I were bitten up. My thigh and on her face. "

"Adjacent to good wide range of restaurants. Very pleasant and large room. Ok swimming pool but noisy with children at weekend. Range of sun beds etc."