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citizenM Boston Back Bay

Property class: 4

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Photo gallery for citizenM Boston Back Bay

A bar area with a city view, bar stools, and a bar counter.
An outdoor seating area with a green sofa, a blue chair, and red chairs.
A modern lobby with a blue sofa, colorful ottomans, and a large window with a city view.
A modern cafe with a checkered floor, wooden tables, and a variety of food and drink options.
A modern building with a curved facade, large windows, and a glass entrance.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Berklee College of Music
    ‪3 min walk‬
  • Place, Hynes Convention Center
    ‪5 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a red chair, and a small seating area.

Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window offering a city view, a bed with white linens, and a unique architectural building in the background.

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(55 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern bedroom with a large bed, a desk, and a view of the city.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a large bed, a desk, a chair, and a city view through the window.

Premium Room, 1 King Bed (View)

8.4 out of 10
Very good
(33 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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About the neighborhood

Boston

Located in Fenway–Kenmore, citizenM Boston Back Bay is adjacent to Newbury Street and within a 10-minute walk of other popular attractions like Northeastern University. This 399-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Newbury Street - 1 min walk - 0.1 miles
  • Berklee College of Music - 3 min walk - 0.2 miles
  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 10 min walk - 0.6 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪The Bebop - ‬3 min walk
  • ‪Chicha San Chen 吃茶三千 - ‬1 min walk
  • ‪Tatte - ‬4 min walk
  • ‪Sonsie - ‬3 min walk

About this property

citizenM Boston Back Bay

CitizenM Boston Back Bay features a 24-hour gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. IPads, refrigerators, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 21.50 per person
  • Late check-out fee: USD 79 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is free cancellation available at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Boston Back Bay?

As of Nov 4, 2026, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Nov 23, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near citizenM Boston Back Bay?

This hotel is situated in Fenway–Kenmore within a short 11-minute walk of Fenway Park and also 13 minutes on foot from Copley Square. You'll also find Newbury Street and Copley Place less than a mile away.

Will I be able to park at citizenM Boston Back Bay?

No, there isn't parking available at the hotel.

Does citizenM Boston Back Bay have a casino on the premises?

No, citizenM Boston Back Bay doesn't have a casino.

Will I find an indoor pool at citizenM Boston Back Bay?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at citizenM Boston Back Bay?

Couples staying at this hotel will appreciate amenities like premium bedding and a rainfall showerhead as well as a restaurant.

Are there hot tubs at citizenM Boston Back Bay?

No, there isn't a spa tub at this hotel.

Does citizenM Boston Back Bay have a restaurant that serves breakfast?

Yes, citizenM Boston Back Bay serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Boston Back Bay allow pets to stay free of charge?

No, pets aren't allowed at citizenM Boston Back Bay though service animals are welcome.

Are there connecting rooms at citizenM Boston Back Bay?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Boston Back Bay?

The closest major airport to citizenM Boston Back Bay is Boston, MA (BNH-Boston Harbor Seaplane Base), which is 8.9 mi away (18 minutes by car). Another top airport is Logan International Airport (BOS), which is located 9 mi away (20-minute drive).

Can I book a room with a balcony at citizenM Boston Back Bay?

No, there aren't any guestrooms at citizenM Boston Back Bay that offer a balcony.

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2515 out of 3355 reviews
Rating 8 - Good. 519 out of 3355 reviews
Rating 6 - Okay. 190 out of 3355 reviews
Rating 4 - Poor. 59 out of 3355 reviews
Rating 2 - Terrible. 72 out of 3355 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and great location
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and great location.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing- room was great and in a great location!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Would absolutely stay again!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the perfect location!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly service guests.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a college student in Boston, CitizenM is our go to location! We have never been disappointed with our entire experience there. We recommend them and will be back in October for our next trip.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean,
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but good value for a business trip to Boston.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, across from train station,
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space, in the mix of everything in a beautiful hotel
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and able to walk everywhere.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while in Boston. In walking distance of Fenway Park
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A nice very modern hotel. As a solo traveler who didn’t spend much time in my room, the smaller room size was perfect.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, lots to do in the area
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to check in and out.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
This room is tiny, hard to move around and the check in is cumbersome (there is no front desk). There are no irons in your room (it is too small), you go to an iron room.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect location and very clean and high tech of a room.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walked to Fenway Park and Newbury St. would stay again for location alone.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a vibe with friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was wonderful. Clean and comfy beds. We enjoyed our stay. And the 12 minute walk to Fenway and walk down Newbury was awesome. Food was good too!
Stayed 3 nights in Jul 2026