Employee who checked us in was so personable and kind. It continued from there. Every other front desk person during our stay was so friendly and kind. Room was comfortable and clean. No frills but just a nice place to lay your head. Nice shower, blow dryer and coffee maker in room too!
Front desk not so friendly Room not so clean Towels damp No toilet tissue No box of tissue Phone was not working at first I had to plug it in
The girl that checked us in was super nice.. i didn't like that the neither comforters was clean and they didn't have extras. They did move us to a different roo. Though
My first night was horrible because the room had been smoked in and the person tried to cover it up by running the air conditioner on full blast. After the cleaning lady came, our stay was pleasant. She cleaned the room very well.
Dispute with billing. Manager will not return phone call.
While I consider this a 50/50 scenario between customer and company. I was not satisfied with the front desk attendant. Due to their checkout policy, I still was billed for my 2nd night's stay even though I only spent a total of 9 hours in the hotel. I asked to check out before I began my 2nd night's stay and I was still billed the 2nd night because I was past the checkout time. Be mindful of the checkout policy. I did not get the impression she would work with me at all.
Brick hard beds but otherwise clean. AC works well. Not sure what else to say beside filling in this box that requires more text.
Check in staff were friendly and efficient. Continental breakfast was great, and enough choices to suit most any taste. House Keeping needs work. One towel for the shower, toilet seat hinge broken on one side, lamp on one side of the bed was not plugged in (and couldn't be without moving the side table and shifting the mattress). Security door at the end (Pizza Hut side) is defective, can be opened by anyone without a door card.
We were visiting locally and needed a nearby place at the last minute. This worked out well
Check in was not pleasant. We were given a room that was next to a loud group of Latino construction workers that we were told was loud and to notify if they got to loud. Had to move to a different room after unpacking. Be advised, the construction workers will be there another year.
My wife and I stayed here for two days. The king size bed was like sleeping on a pile of bricks. I had to get a pad from the local Wal Mart so I could get some sleep the next night. Had a nice walk in shower but the water pressure was lacking. It was pretty much a drizzle. The tv had good channels, had a fridge and microwave. Very clean room.
Everything was great. I would recommend to anyone. Only things is my room key kept being deactivated and i had to keep going to the front desk to get it reactivated.
No water pressure in my room but other than that it was good.
Was every thing I expected. Except hotel did not get the right information from travel agency. The desk made the necessary changes with no problem.
Whether in the breakfast area or in the rooms, this is a facility that needs a lot of work to stay competitive in today's marketplace. The cabinet doors were mis-matched and looked tired and worn - the shower drain was stained and looked old - we had a bulb burn out which turned out to be a bad ballast resistor needing replacement - it was one thing after another. We chose this hotel because of proximity to my nephew's condo - if we visit again, I will find a nicer hotel and drive a few extra miles without question. The people at the desk and in the hotel were very nice - the facility needs a ton of improvement.
Sleep Inn Bessemer Helena places you within a 10-minute drive of Regions Park and Bent Brook Golf Course. This 71-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay.
Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and ironing boards are also available.
At Sleep Inn Bessemer Helena, guests have access to a gym, free WiFi in public areas, and a business center. You can put free parking to good use if you drive. Staff members can help with accommodation requests, and provide a safe deposit box at the front desk. Additional amenities include a seasonal outdoor pool and free newspapers.
Employee who checked us in was so personable and kind. It continued from there. Every other front desk person during our stay was so friendly and kind. Room was comfortable and clean. No frills but just a nice place to lay your head. Nice shower, blow dryer and coffee maker in room too!
Front desk not so friendly Room not so clean Towels damp No toilet tissue No box of tissue Phone was not working at first I had to plug it in
The girl that checked us in was super nice.. i didn't like that the neither comforters was clean and they didn't have extras. They did move us to a different roo. Though
My first night was horrible because the room had been smoked in and the person tried to cover it up by running the air conditioner on full blast. After the cleaning lady came, our stay was pleasant. She cleaned the room very well.
Dispute with billing. Manager will not return phone call.
While I consider this a 50/50 scenario between customer and company. I was not satisfied with the front desk attendant. Due to their checkout policy, I still was billed for my 2nd night's stay even though I only spent a total of 9 hours in the hotel. I asked to check out before I began my 2nd night's stay and I was still billed the 2nd night because I was past the checkout time. Be mindful of the checkout policy. I did not get the impression she would work with me at all.
Brick hard beds but otherwise clean. AC works well. Not sure what else to say beside filling in this box that requires more text.
Dear Guest, Thank you for giving us a perfect rating.I'm sure our entire hotel staffed enjoyed catering to your needs as much as you enjoyed your stay.Take care!