Don't advertise your free airport shuttle if you're going to leave customers stranded for over an hour. The front desk staff was rude and unapologetic. The room was fine, and the continental breakfast decent.
Clean and quiet. Staff was friendly and professional. Orbitz description of property was incorrec. There is not a bar. Bad orbitz. Room coffee maker nonfunctional and no inroom trash can.
Love the view from the 6th floor and Starbucks and Chipotle right around the corner.
The customer service was great. Very friendly a d helpful. I did lime the way that the room was set up. Not enough garage cans, it seemed like the extra empty space could have had a table and chairs added. The bathroom was too small and the bath tub needs to be reglazed or replaced. The elevators were dirty.
Clean, friendly, and great service!
The staff was absolutely wonderful! My flight did not arrive until 10 PM, so I called the hotel to make sure reservation was still valid. The young lady confirmed my reservation and told me she would be waiting for me to arrive. When I did, she gave me the fastest check-in I have ever experienced. I was grateful for that! I also met a young man who was at the front desk every day of my stay. He was always extremely polite and made sure I had what I needed. I also appreciated the breakfast attendant's friendliness every morning. The staff is absolutely the reason I will return. The room was standard and clean; I had ample towels for the duration of my visit. The fitness room was good AND stocked with sanitizing wipes. I appreciated that. The only thing that I did not like was the outside patio area. There was a lot of litter and cigarette butts; however, I think that had more to do with the hotel guests and not the staff. The area was nice and walkable as well. I had a good time and I will definitely return!
The guy that checked me in was very nice and informative he told me about good places to eat and places to not go too. And check out was a breeze
Overall great hotel. However, in the room we had the television kept losing it’s signal. We could only watch for about 1-3 minutes before it would go out. Called the front desk and was told there was nothing they could do about it. Upon checkout the general manager apologized and told us if we are ever in the area again to let him know. He was unable to offer any kind of discount since we booked through a third party.
Staff was very helpful and very polite we got there with easy
The room was great and was very comfortable. The only thing that was out of the ordinary was that there was no garbage can in the room. We were also informed after the car was parked and unpacked that there would be a separate charge for parking because the Motel no longer owned the parking deck. With all that is going on with the Corona Virus and the cost of living plus the motel reservation fee this was an added expense that we were not expecting, which in our opinion the motel should have covered or at least made us aware of prior to parking the vehicle.
Staff was very rude! Property was undergoing renovation and the elevator wasn’t working.
My request to have no feathers in the room was not honored, and then housekeeping did not correct it until the second time the room was cleaned.
Located in Downtown Birmingham, SpringHill Suites Birmingham Downtown at UAB is adjacent to UAB Proton Center and within a 5-minute walk of University of Alabama-Birmingham. This 150-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Sofa beds, microwaves, and hair dryers are other standard amenities.
At SpringHill Suites Birmingham Downtown at UAB, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 15 per day, or you can take advantage of the free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Don't advertise your free airport shuttle if you're going to leave customers stranded for over an hour. The front desk staff was rude and unapologetic. The room was fine, and the continental breakfast decent.
Clean and quiet. Staff was friendly and professional. Orbitz description of property was incorrec. There is not a bar. Bad orbitz. Room coffee maker nonfunctional and no inroom trash can.
Love the view from the 6th floor and Starbucks and Chipotle right around the corner.
The customer service was great. Very friendly a d helpful. I did lime the way that the room was set up. Not enough garage cans, it seemed like the extra empty space could have had a table and chairs added. The bathroom was too small and the bath tub needs to be reglazed or replaced. The elevators were dirty.
Clean, friendly, and great service!
The staff was absolutely wonderful! My flight did not arrive until 10 PM, so I called the hotel to make sure reservation was still valid. The young lady confirmed my reservation and told me she would be waiting for me to arrive. When I did, she gave me the fastest check-in I have ever experienced. I was grateful for that! I also met a young man who was at the front desk every day of my stay. He was always extremely polite and made sure I had what I needed. I also appreciated the breakfast attendant's friendliness every morning. The staff is absolutely the reason I will return. The room was standard and clean; I had ample towels for the duration of my visit. The fitness room was good AND stocked with sanitizing wipes. I appreciated that. The only thing that I did not like was the outside patio area. There was a lot of litter and cigarette butts; however, I think that had more to do with the hotel guests and not the staff. The area was nice and walkable as well. I had a good time and I will definitely return!
The guy that checked me in was very nice and informative he told me about good places to eat and places to not go too. And check out was a breeze
