Very clean all the staff was friendly.
I love it their breakfast was actually breakfast their amenities were available and the hotel was clean.
Close to local establishments and entertainment.
House keeping did not bring fresh towels to our room or pickup the trash. Subpar for such a nice hotel. I always try to stay at an Embassy Suite when I travel. Now, I’m having a second guess.
We arrived around 10pm after driving 12 hours with three young kids only to be told they'd oversold. They had another room ready for us but it was a king with a sofa bed. Frustrated but agreeable - then told they can't issue a key and override what was booked without the manager and he was at Walmart!!! We ended up waiting close to 30 minutes. Parking was AWFUL then when we got to our room there were no sheets for sofa bed and no one answering the front desk so we had to go back down and get them. They did offer us something free from the little shop for the inconvenience but it just wasn't enough. We were WAY too tired to wait that long
Loud the entire stay wrong information on website rude front desk people bed was hard found hair in the shower
Not maintained, TV was unplugged and cable box. Pictures were knocked off the wall and left on the floor, bathroom floor was dirty and sticky.
The air did not work they had to send a service tech twice in a one night stay. The water did not drain out properly in the sink or shower. The swimming pool water was cloudy. Very disappointing for that amount of money per night.
They only had one highchair and one booster chair to use... which we were not able to use because someone else got there before us...
I really liked the new look of everything and how nice the staff was at all times. The food in the restaurant was really good too.
The overall stay was the best we've had in a long time . My wife won'ts to know where u got the bed.
We enjoyed our stay at the hotel! Room was spacious & the bed was very comfortable. The hotel had wonderful restaurant staff & great breakfast choices. The location was good & easy to get on the highway & close to shopping. We'll be back!
Noisy heater in room, dirty public bathrooms and many pieces of broken equipment in the fitness room
Located within a mile (2 km) of Riverchase Galleria, Embassy Suites Birmingham/Hoover is within 2 miles (3 km) of Cahaba River. This 208-room, 3.5-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
All 208 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. MP3 docks, sofa beds, and microwaves are other standard amenities.
At Embassy Suites Birmingham/Hoover, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-out.
Very clean all the staff was friendly.
Thank you for the feedback.
Thank you for your feedback.
I love it their breakfast was actually breakfast their amenities were available and the hotel was clean.
Thanks for the feedback.
Close to local establishments and entertainment.
Thanks for feedback.
House keeping did not bring fresh towels to our room or pickup the trash. Subpar for such a nice hotel. I always try to stay at an Embassy Suite when I travel. Now, I’m having a second guess.
Thanks for feedback
Thank you for your feedback.
We arrived around 10pm after driving 12 hours with three young kids only to be told they'd oversold. They had another room ready for us but it was a king with a sofa bed. Frustrated but agreeable - then told they can't issue a key and override what was booked without the manager and he was at Walmart!!! We ended up waiting close to 30 minutes. Parking was AWFUL then when we got to our room there were no sheets for sofa bed and no one answering the front desk so we had to go back down and get them. They did offer us something free from the little shop for the inconvenience but it just wasn't enough. We were WAY too tired to wait that long
Thank you for your feedback
Loud the entire stay wrong information on website rude front desk people bed was hard found hair in the shower
Thank you for your feedback.
Thank you for your response
Thank you for the feeback.