Grand Mercure Bangkok Fortune4.0 out of 5.0
Recent guest reviews
Stayed there with my husband. Executive lounge service was good, however front office staff were quite rude. I guess this hotel is so used to having stable tour groups and airline crews in return have let the standards fall for regular guests. Chinese guests constantly smoking in non smoking areas but staff turn a blind eye to this behaviour. The most disgusting this I cannot accept is the state of the bathrooms: mould everywhere. I do not recommend this hotel.
It was our second visit to the hotel and was promised the first time things would change. The shower had mould inside it,. Our food order was misunderstood even though the duty manage translated our exact order in Thai and wrote it down at the same time.I had ordered a cheese burger with mozzarella cheese, no mayonnaise and I wanted potato wedges instead of French fries.What I was given was a joke. It didn't come with mozzarella cheese but cheddar. Mayonnaise was added and both French fries were given . I also pointed out a pricing problem with their website: Accor offers a price guarantee.However a company called Ctrip constantly offer lower rates than the hotels website and the manager doesn't honour the competitors rate.HE will say that the travel agency is violating the contract rules and cannot honor the rate. That is not the customer's problem! Accor offers a price guarantee , the hotel should abide by it as a loyal accor plus and platinum member. It is offensive to hear that as a loyal member I should pay more than the online travel agency rates. The front office staff are rude with no guest service what so ever. I do commend the lounge staff. They offer amazing service which is a positive aspect. The hotel's main focus is airline crews and chinese tour groups hence the low quality breakfast. Tour groups pay cheap prices so the breakfast is low quality . When I called the manager about an upcoming visit, I said that I hope the hotel can rectify what had gone wrong in the past. HE was trying to argue that the hotel had done nothing wrong. I do not recommend this hotel.
Considering the variety of hotels in BKK within this price range, I would not stay there again. Location ok as next to a underground station, but not in the city center. The rooms are ok, but not more, staff is friendly. We had to change the first room we were given as it was really smelly (cigarette smoke). Apparently they have both smoking and non-smoking rooms. Even though they argued that they don't smell the smoke (which in our opinion was clearly there and coming through the connecting door to the neighboring room) we could change the room late at night before going to bed and were assisted by a friendly night manager. Breakfast was terribly crowded although ok quality except for the coffee (cappuccino) which is from powder and unenjoyable (there is great coffee in the mall 50 meters from the reception next to the banks/ATMs). I also don't really understand their interpretation of the Accor "Planet 21 sustainable development program". You don't have to insert your room key when you arrive as there is already one placed in the slot. When you turn off the lights and a/c when leaving the room, upon return every single light is on and a/c as well, so in their couple of hundred rooms I don't know how many thousands of bulbs are on for nothing. Towels are changed even if not placed on the floor. Some might like that, I don't. Even plastic bottles are not recycled and in front of the hotel, people are opening containers and rubbish bags to look for plastic bottles and cans to recycle... Overall, just another large Mercure.
Stayed 3 nights here in the deluxe room. The hotel is basically next to the train station, and next to 2 shopping malls. Very convenient. Trust me, you are better off taking the train than getting stuck in the notorious Bangkok jam. Breakfast was better than my expectation, but you have to purchase separately from you hotel book. Luckily it costs only around 300 baht. Amazing front desk staff, very friendly. *This hotel seems to be the sleepover place for the AirChina crew. I have seem them checking in and out on two separate occasions.
We stayed at the Grand Mercure for 4days. Rooms are a good size, very comfortable and very good value. The hotel is located right next to Rama 9 MRT station so gives easy access to most tourist venues in the City. The staff were most friendly and efficient and we would particularly like to thank Arren Santiago and Tawan for their help. This was our third stay at the Grand Mercure and we will certainly stay there again on our next visit to Bangkok.
We have just had our 4 nights stay at this hotel. This is our second stay at the hotel this year. We are still very happy with it. The location is great, a few minutes walk to MRT Rama9 station and Central Rama9 shopping centre. The room is clean and spacious. The staff members are very friendly. I would like to give a special thanks to Mr. Arren Santiago, Duty Manager for his assistance. It made our stay very nice and enjoyable. We plan to stay here again on our next visit to Bangkok in April 2018.
The hotel's proximity to Unilever served my husband's purpose as we had to visit the offices there. Also, there's an MRT station right outside the hotel; taking the train beats sitting in a car in the middle of a Bangkok traffic jam. Two malls adjoin the hotel. Also, a Food Park is within walking distance.
Wonderful hotel that offers great value, excellent service and goes the extra mile to make your stay worthwhile. I stayed on the Executive floor and had access to the Executive lounge, which made all the difference. Have been staying at this hotel for 3-4 times ayear for the past two years and would highly recommend it. Great location, too.
This is a perfectly good place: excellent Thai hospitality, adequate rooms (slightly dated, but no problem), located very conveniently for offices and for public transport out to the airport. The main road outside is busy 24 hours a day, and even with windows shut I could hear traffic noise - but it didn't stop me sleeping. There is a huge shopping centre over the road with many many food places - very easy. It isn't a historic area - I struggled to find anything representative of historic or religious Thailand - but it is certainly emblematic of the new, busy, cosmopolitan Bangkok.
On my arrival, my first impression wasn't the best. The first thing they mentioned was that if two people were checking in, that we probably had to pay more, because it only said one person in the booking. I was surprised, because the room can have two people at default, you'd say. I was super scared we would be 'tricked' into paying more, so I went to look in my booking, which says it can accomodate 2 people max. I showed her, and while she was on the phone checking with someone, she said it all checked out. Of course it checks out?? I have difficulty believing that their system reported this wrong: that would cause confusion with many guests. After that, I had to pay the deposit with my creditcard. This failed 4 times, but instead of blaming their own faulty equipment, I was told that I should contact my bank and see what the problem is. I told them that I was 100% sure it wasn't my creditcard, which worked just fine. Then we had to pay cash, but we came 200 baht short. So I asked them a final time if we could try another device from across the lobby, and that one worked: again, of course it worked! A lot of stress in the first 15 minutes for nothing in the end. Well, the biggest stress came after my stay, when I saw they actually reserved the deposit TWICE. I was afraid they would only cancel one, as that is the amount of reservations a bank would expect, so I let my mom (Thai woman) call their lobby, to clear things up. The only thing I wanted to get confirmed, was that the hotel could see, and was aware that they reserved the deposit twice (because their devices wouldn't work!!). But no one at the lobby could help. They suggested me to e-mail them, at which I chuckled and thought: well, that was it then. I did send the e-mail, because I had to try. This morning I am relieved to see that the bank canceled both of the reservations: guess the bank just cancels anything that's still open, but I would've loved for the hotel to confirm this for me. They were just not able to answer or help when we called about this. That's the very beginning and very end of my experience with Grand Mercure Bangkok Fortune. Lacked good communication and service, and made me stressed. The room itself was nice, we were on the top floor. Nice shower pressure. It wasn't spotless in the bathroom. I haven't tried the breakfast. The location is the very best! The Rama 9 MRT is right next to it, and you can also use the tunnel to get to the other side of the street. It also leads to the shopping mall across, with excellent facilities: food, shopping, cinemas, karaoke. My conclusion: I don't know if I will ever come back. I want to, but it has a bitter aftertaste. But next to that, there's nothing fundamentally wrong with this hotel.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located in Din Daeng, Grand Mercure Bangkok Fortune is within a few miles (5 km) of popular sights such as Pratunam Market and Suan Pakkard Palace. This 4-star hotel welcomes guests with 400 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Bangkok, it's also close to Siam Paragon Mall and Siam Square.
Enjoy a drink at the lobby lounge or relish the international cuisine at One Rachada Restaurant, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 400 air-conditioned rooms feature minibars, electric kettles, and free bottled water. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include safes, phones, and desks.
Guests of Grand Mercure Bangkok Fortune have access to an outdoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1500 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a seasonal outdoor pool.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1091 reviews