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Grand Mercure Bangkok Fortune

4.0 out of 5.0

Recent guest reviews

I am Le Club member, and usually stayed at airport Novotel whenever I come to Bangkok. It is first time for me to stay at Mercure hotel, and really surprised by hotel staff (nicknamed 'cat') who serves hotel guests at Club Prestige Lounge. I felt 'heartful welcoming'. From the next time onwards, I will definitely stay at Grand Mercure Bangkok Fortune!

I am Le Club Platinum and i stay with your hotel for 1 night. Your staff name is Khun Jakree make lost 2,000 points. And do not allow up to check in at Executive Club Lounge. The staff refused to upgrade the room. When I argued that there was room available, The staff is willing to make upgrade the room. After a stay of 26 days, the staff refused to unblock me credit card. I answered the hotel feedback survey, But no apology from the hotel.

Very friendly service from the team on Club Floor - including AOH, JC, CAT AND JOY - always cheerful and most helpful. (Great to get same day FINANCIAL TIMES and SUNDAY TIMES in the lounge! ) Rooms very comfortable with commanding views of Bangkok. Excellent laundry and dry cleaning services. Pleasure to access clean and well maintained pool and gym with friendly staff there too.Nice to be near metro stop - but pity to be so far from Grand Palace, etc.

It’s easy to get a good rating when there are no issues, but in my case I booked through a third party, and there were issues. The staff here was exceptional, in fact better than 5 star hotels I’ve stayed in. Santiago was the duty manager and he far exceeded my expectations for assistance and working with the third party company. Though the other company never fully got things resolved, Santiago worked things out for me through the Grand Mercure’s system. He was helpful and gracious throughout the entire process. I would be remiss if I didn’t mention Chanchai, a bell captain at the concierge desk. He was instrumental in helping us make plans and ensuring we were not overcharged. Having traveled extensively its really saying something when I say it was the absolute best customer service here than anywhere I have ever stayed. All of the staff were very warm and friendly, but Santiago and Chanchai really stood out!

The staff here has been incredible! In particular Chanchai, who is the Bell Captain. He was extremely helpful with directions, places to eat, and taxi information and making sure we were not ripped off, overall amazing service from him. The hotel itself is fantastic, taking your bags as soon as you enter and always leave you feeling pampered. Rooms are a good size and the drinks made in their bar are great! Overall would definitely stay here again and reccommend!

This hotel is always my best even the hotel is not high-end brand. There is nothing to made me disappoint during stay especially JC and team on premier lounge always served me with the outstanding service

The room is comfortable & big. The VIP lounge services and food are fantastic. The girls are super hot & genuinely very nice. Aoh , Cat, Jesse, My etc are excellent in services. Aoh (Ms Petcharat Jeerawarin) is especially helpful. My stomach acid reflux desires occasional walnuts and Mango sticky rice to cool it off. Aoh goes out of the way to get them for me. It is much appreciated. All staffs around are super nice. I feel very much like home

Stayed here for three business trips in March. On my first trip, greeted with a smile by the reception, Yelly, and proceeded with my check in. Check in was fast and prompt for all my trips. Location was great as it was right next to the Mrt and also my workplace! Would stay here again!

i say it was a very comfortable 4-night stay in this thai hotel. the room doesn’t smell anywhere near old and rusty. linens are crisp and the towels are being replaced daily. you just have to ask for lotion and conditioner though because they only supply you with shampoo, bath gel and soap. bathroom floor mat has to be requested as well. if you were not served welcome drinks at the lobby, there’s a platter of fruits awaiting you inside your room. the food is great, the crew is warm and eqgerly delightful. and the nicest thing about this hotel aside from an attached shopping center is the fast internet connection.

I have to stay at Grand Mercure Bangkok Fortune for my business trip. Satff at reception desk welcome with smile on their face and serve me with cold drink and Thai snack which is delicious that help me feel refresh from weather outside. Especially thank you for Ms. Rainbow the manager who is so kind, polite and helpfull to make my trip was so smooth. I will definitely return to stay here again for my vacation with family.

1 Fortune Town Bldg, Rachadaphisek Rd Bangkok Bangkok

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Din Daeng, Grand Mercure Bangkok Fortune is within a few miles (5 km) of popular sights such as Pratunam Market and Suan Pakkard Palace. This 4-star hotel welcomes guests with 400 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Bangkok, it's also close to Siam Paragon Mall and Siam Square.


Dining

Enjoy a drink at the lobby lounge or relish the international cuisine at One Rachada Restaurant, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 400 air-conditioned rooms feature minibars, electric kettles, and free bottled water. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include safes, phones, and desks.


Property features

Guests of Grand Mercure Bangkok Fortune have access to an outdoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1500 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a free grocery shopping service.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 1129 reviews