2/10 Terrible
Shanee
Sep 7, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had enjoyed my previous stay here a few years ago so I returned for a second stay. I stayed 3 nights between August 29 and September 1, 2025. Despite its location not being overly convenient (~25 mins' walk to the town centre), I chose this place because of how clean it was the last time I stayed here. This time though, I had a room that was absolutely DISGUSTING. I initially noticed a single hair on the TV stand and didn't think much of it. However, when I lifted the cover to get into bed and go to sleep, I found that the bed sheets were covered in human hair, some long and others short and curly. There were two queen beds in the room, and I was too tired to do anything about it, so I tried to use the other bed but found out the other bed was in the same shape. I had to call the reception at 11:20 PM and get the sheets changed. When the housekeeping people came to change the sheets, they just shook off the sheets, so the hair went flying everywhere. As they didn't pick up the hair before changing the sheets, some of the hair settled back onto the new bedding. I spoke at the hotel reception the next morning. The lady at the reception apologized and offered $50 meal voucher for the inconvenience. I didn't want to berate a reception staff member, who was doing their best to handle the situation, so I took the voucher, thanked her and walked away, but I felt disgusted the whole remaining stay. Crazy I had to pay over $500 per night for this horrible experience.
Shanee
Stayed 3 nights in Aug 2025