The included breakfast was abundant and delicious with many great options. Sanitary conditions. Excellent, helpful, pleasant staff.
Great experience
I arrived early and was accomdated, front desk staff was awesome 👌. The lobby was very nice and clean. The cleaning crew was awesome and greeting
Very dated. Terrible smell. Bathroom way too small.
Clean and tidy
Clean, quiet…
My deluxe room was small. I purposely reserved that room bc i was traveling with my two children. I had family members who reserved the same room and they had open space and also some with regular rooms which were bigger than mine and i paid extra for the space. Disappointed.
Jeffrey, Our night auditor, Jaquail, left an incident report in regards to your conversation with him this morning. I am truly sorry that you woke to find ants in your room. Although the occurrence was unforeseen, it must have been disturbing to you and is certainly unacceptable. That said, I have arranged for Expedia to refund your stay for last night. According to the Expedia agent it should take 3-5 business days for your credit card account to be reimbursed. My understanding is Jaquail offered you a complimentary night to return to the hotel for a future stay, but you insisted on receiving two free nights. When Jaquail said he was not in a position to offer two complimentary nights you told him you were not leaving until you were given those two nights. You then raised your voice and turned toward the busy breakfast area and suggested that our guest would love to hear about our bed bug and ant problem. At this point Jaquail felt you were threatening the integrity and reputation of the hotel and agreed to two nights. Again, I am deeply sorry that the situation occurred and as stated, to compensate you, I have arranged for Expedia to refund you directly. Should you return to our area in the future and choose to stay with us again, please give me a call so that I can personally inspect your room. Thank you and warm regards, Dorothy Dorothy A. Paez General Manager Holiday Inn Express & Suites 14402 Laurel Place Laurel, MD 20707 Direct 301-886-8450 Hotel 301
Location and condition was very good. Staff was remarkable. Breakfast was good.
Very nice hotel, well maintained and conveniently located to shopping & restaurants.
Initial check in had over charges. Don't remember the name. Addressed the problem with Travis the day before check out. He took the time to review my charges and told me the total for my final bill. Which was equal to my booking quote and reservation amount. Travis deserves a promotion!!!
The one issue I had was that I was given a room on the same floor directly across from a "loud" SWEET 16 party. The only good thing is that it ended relatively early. I feel I should've been offered a room on a different floor.
The room was extremely clean and we'll put together. Comfortable accommodations along with the bed contouring to the body. The staff was polite, helpful and courteous. I overall was very pleased and would stay again
We stay at hotels about 40 times a year for work. This hotel was the best we've ever stayed in! The only problem was the curtains are sheer, not blackout.
Located within a mile (2 km) of Laurel College Center, Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel is within 2 miles (3 km) of UM Laurel Medical Center. This hotel has 119 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you on weekends from 7:00 AM to 10:00 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities. Housekeeping is available once per stay.
At Holiday Inn Express Hotel and Suites Laurel, an IHG Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The included breakfast was abundant and delicious with many great options. Sanitary conditions. Excellent, helpful, pleasant staff.
Great experience
Thanks for taking the time to review our hotel. We appreciate your feedback. Sincerely, Management
I arrived early and was accomdated, front desk staff was awesome 👌. The lobby was very nice and clean. The cleaning crew was awesome and greeting
Dear jacqueline, Thanks for taking the time to provide us with you feedback. We appreciate your kind words about our team and hope to see you again soon. SincerelyManagement ,
Very dated. Terrible smell. Bathroom way too small.
Dear Kenneth, Thanks for taking time to provide us feedback. We appreciate you informing us about your stay so that we can address the appropriate departments. Please accept our sincerest apologies for the inconvenience. Sincerely, Management
Clean and tidy
Dear Charon, We appreciate your 5 star review. We look forward to seeing you again in the near future. Sincerely, Management
Clean, quiet…
Thank you for rating our hotel a 5 of 5 - we hope to see you again soon.
Thank you for your feedback.
thank you
I appreciate your positive feedback about our hotel. Hope we can have you on your next visit to Laure, MD
My deluxe room was small. I purposely reserved that room bc i was traveling with my two children. I had family members who reserved the same room and they had open space and also some with regular rooms which were bigger than mine and i paid extra for the space. Disappointed.
Sirena I am sorry you were disappointed with the size of your junior suite or if we somehow miscommunicated the size of the different sizes of rooms that we offer and I do hope you will come back for another visit at which time we will be more than happy to show you the various room types we have available. Take care ans stay safe, Dorothy
Thanks for taking the time to review our hotel. We appreciate. Your kind words and love seeing how much you enjoyed our hotel and staff. We hope to see you again soon. Sincerely, Managment