Extended Stay America Columbia - Gateway Drive2.5 out of 5.0
Recent guest reviews
Not quite what you would expect for a longer term stay. As humans we have needs for a clean room at the least and clean towels, if you don't clean the room all week, then one starts feeling like a homeless. Its not like we have the equipment to clean the room. Rooms should definitely have the kitchen equip with more utensils, the ones you don't have to ask for in reception. Carpets need deep cleaning, and if I request a non-smoking room I expect to not have neighbors who are doing so. For 1850 dollars for 26 days, at least a station to work on I'd expect. A camper outside taking up 6 parking's is insane. No fax available when most cheaper places have it, is a shocker. People in the reception should be more friendly,(not just to there friends who come by) we actually got scared with one of the persons who works here, cant give the details really wouldn't want to be killed by them later. Requested another room and reception said no, unless I paid more!
Stayed in Extended Stay for two nights. Very much clean and simple. People were excellent. Service quality was pretty good. Well connected and located. Shops are available near by. Very calm and quiet place.
The hotel is in a great location, the rooms are very spacious. I enjoy the kitchen and the fitness center (event though it's small). But I really enjoy how the staff interact with me and make me feeling like I am home. I came here from Italy andare I miss home But everyone here make me feel good andare In will miss everyone here.. Eunice the manager she is awesome, Sophia the from desk is great andare the otterrete staff.. I really Love triste place 😍😍
Do not recommend! This was a last minute stay over as we had a soccer tournament nearby but didn't know what time our Sunday game was until later on Saturday. This was the only hotel with 6 rooms available near the tournament. We checked in front desk staff was nice and friendly and she was able to put all of us together on the same floor which was great. Hotel room was ok, it was clean but seemed dingy and had a faint smell of cigarette smoke even tho it said it was a non smoking room. No dishes or silverware tho which I thought was odd given there was a full kitchen. I needed a glass and had to go ask for one. Another oddity, was given only a little shampoo bottle no conditioner. Anyway, on to the reason for the post. About 1030pm I get a notification from our team, it's a mom about 7 doors down, she found bed bugs and was moving rooms. They moved her to a new room and that one had them too. She eventually left and went back home. Needless to say after all that she and her daughter didn't return for our 8am game either. The picture I'm including shows the bugs. I looked around my room didn't find any. When I did get home I washed everything in hot water just to be safe. No other parent found any either. But from the picture the room they were in had them bad.
No one knows what's going on. The manager isn't there when I called. One person says the manager works from 7 to 3 another persons says they start at 9. No one else could do anything without the manager. There needs to be an alternate to handle business when the manager isn't there. How about one manager working from 7 to 3 and another one working from noon to 8. A lot of coverage there and good customer service. Disgusted.
This hotel is just horrible. It's filthy. The staff isn't motivated. The internet is too slow. The hallways aren't air/conditioned. This place is only good if you want a place to sleep. Don't try to do work or watch internet TV here.
They say one thing and do another. When I got there they have spiders in the bed I said something to them they act like it was problem and they need to clean there carpet it was nasty and dirty.Thanks
My husband and I were celebrating our 34th Wedding Anniversary really enjoyed our stay even though it was just one night happy about choosing Extended Stay America, will definitely stay again 👍🏿👍🤗🤗
Booked a room for 5 nights for a workshop so what I was looking for was a quiet place close to where I needed to be during the day. This place offered just that. Staff are friendly and forthcoming, the place is clean, and both kitchen and laundry facilities are good. Breakfast is grab-and-go, basically instant oatmeal, several shrink wrapped pastries, and coffee - this could be something more wholesome, esp. if you don't have time to prepare breakfast yourself. Otherwise, very good value.
As I'm working on my macbook the cleaning person knocks on the door once (only once), and quickly opens the door not even a second after knocking, by the time I ran to the door the door was already halfway open. Keep in mind I'm in my private space, wearing only a bra and shorts (since AC was also bad) and this person doesn't even say sorry, just stands there for a moment and says 'umm...I need to come in and clean the room;' Now I'm not the type to be rude and shut the door on someone's face but at that point I was feeling embarrassed since I felt the eye gazing on me so at that point I just hid behind the door and said 'Can you just skip this room please.' You're probably thinking 'Why didn't you just put the do not disturb sign?' the thing is, they don't even give you one! As I was walking out of the hotel another person was asking for one on the front desk. I still feel violated and as if that wasn't bad enough the staff and mainly the manager were mean. Everything looks so outdated and I would even say ugly/cheap mainly the cabinets. Would not recommend this place
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 71 reviews