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Recent guest reviews

Clean, safe, quiet, and simple! The doors automatically lock after 11:00 PM. The property has surveillance cameras in the right areas. The property is close to everything but off of the beaten path.

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Staff was friendly and very proffessional. The accomadations were clean. Would definately stay here again.

First we were given the wrong room number. For a queen size bed we were given only 3 pillows. The bed and pillows were very stiff and hard. The drain in the bathroom sink was clogging. The "Breakfast" is actually a grab and go and they were out of muffins and coffee. All they had was granola bars and plain oatmeal with no bowls only coffee cups. But at least the room was very clean!

I booked two separated rooms. Staff just gave us one at check in, without as much as an apology for their mistake. Never had this issue before at any hotel; absolutely terrible service. On top of that, cleanliness of rooms left a lot to be desired, and utter lack of convenience items that should be there in a supposedly extended stay hotel. Stay away from this establishment. Certainly not worth the room rates they charge.

This place was built cheap and the owners have not spent any money keeping it updated.

Great location. Travel for business and close to restaurants and shopping center.

Check in was Ok. The girl at the desk seemed tired as it was a busy check in day. The room was not bad, but not great either. It seemed in dire need of some TLC. There was a crack in the tub, a hole in the bathroom wall, the A/C barely worked (it was old). I thought something looked strange about the room then noticed that someone turned the lamp shade upside down and apparently no one on staff noticed it. We never did get a room refresh on Saturday morning/afternoon, so we used dirty towels again. Also, every morning, at least the few times I went there, they were out of coffee. There was always a line but they were out. I guess they can't make a pot while the other one is out. They just wait until it runs out before making more. All and all not the best showing for this hotel.

This hotel was disappointing considering it is located in a corporate business park area. I thought the hotel would be nice, but it's just a run down hotel. Immediately walking in, you smell mildew and mold. It just smells old. The hallway was reminiscent of walking a hall in ghetto building in the police dramas with the yellow fluorescent lighting. Felt like I was on my way to a drug bust. This place needs a ton of updating and renovating. Not worth the price. Could've done better with a Motel 6.

Convenient location for work seminar. Spacious with own kitchen. Clean, but very old carpet and hallways.

The room was great and it was in a great location. The staff was very helpful and nice. They even helped me with my birthday surprise I was planning. The cleanliness was undeniable and I would surely recommend this hotel to a friend.

Stayed here while visiting family. Room was rather basic, no frills, but comfortable and clean.

We stayed overnight recently, just passing through the area. As far as cleanliness goes, it was satisfactory. The two reasons I will not ever go there again (or recommend that you do): 1. we got stuck with a smoking room and it reeked so bad we had to sleep with the window open and the heater on, 2. although we arrived several hours after check-in time, the sofa bed where my kids were supposed to sleep did not have sheets on it. We were told they were in the wash (all of them?), and were not brought sheets at all during our stay. Not cool.

Eli Whitney Dr Columbia MD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Extended Stay America Columbia - Gateway Drive is located 2.3 mi (3.7 km) from Hyper Kidz and within a 10-minute drive of The Mall in Columbia. This 95-room hotel has free in-room WiFi, free self parking, and a fitness center.


Rooms

The 95 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.


Property features

At Extended Stay America Columbia - Gateway Drive, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities, barbecue grills, and a picnic area.

Room options

Deluxe Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Columbia - Gateway Drive

Everyone (9) Couples (2) Family (2) Other (1)
1
Everyone

By on Mar 25, 2021

5
Business Business

Clean, safe, quiet, and simple! The doors automatically lock after 11:00 PM. The property has surveillance cameras in the right areas. The property is close to everything but off of the beaten path.

By , from Spotswood, NJ on Nov 18, 2019

Review comment responded on Nov 19, 2019

Thank you for the glowing review of Extended Stay America. We are thrilled to know you loved the cleanliness of our property and that our prime location worked well for you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

4
Everyone

By on Aug 21, 2019

4
Partner Couples Family

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By , from Aliquippa on Jun 11, 2019

Review comment responded on Jun 11, 2019

Ray, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

5
Everyone

Staff was friendly and very proffessional. The accomadations were clean. Would definately stay here again.

By on May 8, 2019

Review comment responded on May 9, 2019

Thank you for the glowing review of Extended Stay America. We believe that excellent customer service and fresh, well-kept suites make us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

4
Everyone

By on Feb 13, 2019

2
Everyone

First we were given the wrong room number. For a queen size bed we were given only 3 pillows. The bed and pillows were very stiff and hard. The drain in the bathroom sink was clogging. The "Breakfast" is actually a grab and go and they were out of muffins and coffee. All they had was granola bars and plain oatmeal with no bowls only coffee cups. But at least the room was very clean!

By on Dec 11, 2018

Review comment responded on Dec 14, 2018

Thank you for your candid review of your stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Columbia. Sincerely, Hotel Management

1
Everyone

I booked two separated rooms. Staff just gave us one at check in, without as much as an apology for their mistake. Never had this issue before at any hotel; absolutely terrible service. On top of that, cleanliness of rooms left a lot to be desired, and utter lack of convenience items that should be there in a supposedly extended stay hotel. Stay away from this establishment. Certainly not worth the room rates they charge.

By on Jul 19, 2018

Review comment responded on Jul 20, 2018

Please accept my sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

2

keep looking.

Everyone

This place was built cheap and the owners have not spent any money keeping it updated.

By on Jun 18, 2018

Review comment responded on Jun 19, 2018

We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

4
Everyone

Great location. Travel for business and close to restaurants and shopping center.

By on May 22, 2018

Review comment responded on May 23, 2018

Thanks for sharing your feedback online. We are pleased to know you liked our offerings and that you were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Extended Stay America Columbia - Gateway Drive

6620 Eli Whitney Dr, Columbia, MD 21046
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