The housekeeping staff entered our room while we at breakfast and opened and destroyed a birthday card we had on the desk for a friend. When we confronted the housekeeper she lied and told us she didn't see a card. We found the opened and destroyed card in the garbage bag on her cart.
Great restaurant space..very kid friendly. Bathrooms updated and clean ( a plus for us).
Great location adjacent to where our conference was being held. Walking distance to a lot of amenities and "sights and scenes"
I would rate this hotel as my all time favorite hotel experience. Fluffy blankets, drinkable water, strong water pressure, clean and fresh, friendly and helpful staff, great restaurant attached. Will be our go-to hotel in Asheville!
Rooms were old and had a stale smell. Not very clean. Shower drain needed fixing. In room safe didn’t work. First room had elevator sound keeping us up all night. Next two rooms had bugs so we left for another hotel.
We were disappointed that housekeeping consisted of exchanging towels and that was it. No bed being made, no garbage removed, no cleaning of the room. Property is aging.
This is second time I stayed here. Very helpful and keep it nice and clean. I would definitely recommend it.
Room smelled awful. Mattress was terrible. Bathroom was small and dysfunctional. Decor was tired and depressing. Food was poor.
Hotel in downtown, within walking distance to restaurants and activities
The room was clean, pool was nice, staff was outstanding and it was walking distance to downtown for dinner/nightlife. Perfect for my business trip.
This was a very nice stay at a good price. It was great to have a hotel with free parking so close to downtown, that was a major plus. The front desk attendant (I believe her name was Jessica) was very friendly and pleasant and gave us great recommendations. We would definitely visit here again if we ever make our way back to Asheville.
great location....beds not firm enough for me....staff great....
Facility was clean, staff friendly and beds were very comfortable.
Very comfortable, pleasant people at front desk. When i called with a problem, maintenance came right up. All in all would stay there again.
This location is within easy walking distance to the heart of downtown Asheville.
Had to change rooms 3X. Room 1 next to elevator Room 2 bathroom exhaust fan extremely noisey and loud Room 3 satisfactory with the exception of Hvac that sounded like a freight train when it started The staff was very helpful in moving us to a room that we were comfortable in. Breakfast was very good
Located in Downtown Asheville, Four Points by Sheraton Asheville Downtown is next to Asheville Masonic Temple and Center for Craft, Creativity and Design. This 3-star hotel has 150 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning with to-go breakfast, available for a fee from 7:00 AM to 9:00 AM.
All of Four Points by Sheraton Asheville Downtown's 150 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 45-inch TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, ironing boards, and desks.
At Four Points by Sheraton Asheville Downtown, guests have access to a fitness center, free WiFi in public areas, and conference space. If you drive, self parking is USD 10.00 per night, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this hot springs hotel include a business center, a seasonal outdoor pool, and express check-out.
The housekeeping staff entered our room while we at breakfast and opened and destroyed a birthday card we had on the desk for a friend. When we confronted the housekeeper she lied and told us she didn't see a card. We found the opened and destroyed card in the garbage bag on her cart.
Great restaurant space..very kid friendly. Bathrooms updated and clean ( a plus for us).
Dear Guest, Thank you for your review. We appreciate your feedback and hope to see you again soon. Sincerely, John Zellers General Manager
Dear Guest, Thank you for your review and your feedback. We appreciate your business and hope to see you again on your next trip. Sincerely, John Zellers General Manager
Great location adjacent to where our conference was being held. Walking distance to a lot of amenities and "sights and scenes"
Dear Guest, Thank you for your review and for your business. We look forward to welcoming you back again soon. Sincerely, John Zellers General Manager
I would rate this hotel as my all time favorite hotel experience. Fluffy blankets, drinkable water, strong water pressure, clean and fresh, friendly and helpful staff, great restaurant attached. Will be our go-to hotel in Asheville!
Dear Guest, Thank you very much for the nice review. We appreciate your feedback and we hope to see you again soon. Sincerely, John Zellers General Manager
Dear Guest, Thank you for your review and we hope to see you again soon. Sincerely, John Zellers General Manager
Rooms were old and had a stale smell. Not very clean. Shower drain needed fixing. In room safe didn’t work. First room had elevator sound keeping us up all night. Next two rooms had bugs so we left for another hotel.
Dear Guest, Thank you for review and please accept my apologies for the issues you encountered during your stay. I hope that you will give us another try after our renovation in 2020. Sincerely, John Zellers General Manager
We were disappointed that housekeeping consisted of exchanging towels and that was it. No bed being made, no garbage removed, no cleaning of the room. Property is aging.
Dear Guest, Thank you for your review and for your feedback. I apologize for the issues you encountered during your stay and I will share your feedback with the Housekeeping team. Sincerely, John Zellers General Manager
This is second time I stayed here. Very helpful and keep it nice and clean. I would definitely recommend it.
Dear Guest, Thank you for your review and we hope to see you again soon. Sincerely, John Zellers General Manager
Room smelled awful. Mattress was terrible. Bathroom was small and dysfunctional. Decor was tired and depressing. Food was poor.
Dear Guest, Thank you for your review and for staying with us. I am very sorry to hear that you dissatisfied with your stay and apologize for any inconvenience. I hope that you will give us another try in the future. Sincerely, John Zellers General Manager
Dear Guest, Thank you for your review. I am very sorry to hear of the issues that happened during your stay and apologize for any inconvenience. I will be sure to address your concerns with the Department Manager. Sincerely, John Zellers General Manager