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Four Points by Sheraton Asheville Downtown

3.0 out of 5.0

Recent guest reviews

Great location, we stay here often, overall experience was fine, problems were that our room was next to the elevator, which was noisy, AC unit did not cool well and was leaking water, making the carpet wet, toilet did not flush well.

Staff was friendly and helpful. I called the front desk to ask for a wine key, Front desk not only accommodated key, but also brought up 2 wine glasses!

The staff was very friendly and welcoming. The room was clean and comfortable. There was noise from the hallway. I would stay there again but I would not recommend the restaurant. It was a bit pricy and the food wasn't great.

Close to town.But really old and in desperate need of updating

The hotel badly needs updating. It was egregiously overpriced.

The main thing this hotel has going for it is the location. Beware if you book through an external company - although we booked a normal king room, they "were out" when we arrived and we were given a handicap king room, which would normally be fine, but it was on the basement floor (one floor down). There was a functioning window... that opened directly to the parking lot 5 feet away, with cars coming in and out all night. Not really worth making a stink over, but it was a bummer. Also, due to the handicap shower, water got all over the bathroom floor each time either one of us showered - had to eventually request extra towels to line the shower. Everything was mediocre but not the worst hotel ever - you pay for the downtown Asheville location, and that was definitely worth it.

This hotel is right near downtown - it's an easy walk to all kinds of great shops and restaurants. The rooms could use a little attention - nothing major, but the furniture and fixtures have seen better days. My first night, there was a water pressure issue and the banging in the walls kept me up all night, but the staff was quick to move me and were very attentive to my concerns. The next nights were much better, though the walls are quite thin. The wi-fi was great, in-room coffee was good. I'd probably stay again for the affordable price.

Excellent location and value. Walking distance to downtown Asheville restaurants and theater

Plenty of space and nice clean room. No complaints here. Would stay again.

Wanted something reasonably priced near downtown. It's a comfortable walk to everything. Rooms very clean, staff very friendly, would definitely stay here again.

This hotel is in an awesome location. Being within walking distance from downtown makes your life much easier and allows you to fit a lot in during your stay. The room was a little pricey but worth it to be so close. Watch out though!ni was charged twice for the room and sent to voicemail multiple times when trying to do something about it. Am still waiting for my refund.

My wife & I visit the area often, the location was the initial draw but we were pleasantly surprised. The staff were quite friendly and the rooms were tidy. We were able to take advantage of the town as well as relax poolside. Overall, it was a good experience its a good value. Reasonable expectation yield good results.

Great location within walking distance of a concert venue we were going to. Fantastic staff that gave us pointers on where to go out for diner and drinks. Would definitely stay again.

The Hotel was within walking distance of downtown shops and restaurants. Great location.

The hotel was nice. It was clean and met all of our needs.

Great walking distance to all the fun stuff downtown!

This hotel is perfectly located. Walk to everything. Rooms are very noisy. Not comfortable and barely clean. Beds are old and hard. Only good thing about the "contemporary design" they claim to have is the tv mounted on the wall. There isn't even a cold breakfast offered, and for nearly $200 a night- this hotel is not a good value. However, in a pinch- you can enjoy beautiful downtown Asheville and grin and bare it.

Was there for a weekend getaway to experience the Asheville micro brewery scene and the nightlife. With free parking and location close enough to walk to all downtown sites, location just off the highway was great (and no highway noise despite proximity). Extra comfortable beds were a bonus as was the reasonably priced breakfast. Recommend and would stay there again. There was no construction for the Saturday night we were there (it is an older hotel undergoing major refit), but signs warned of noise. Staff very friendly and helpful.

Small, unorganized lobby with only one person working the desk. The halls are in need of updating with worn carpet. The room appeared to have been updated within the last year or two. Best part is the ease of finding the hotel from the highway and access to downtown.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Four Points by Sheraton Asheville Downtown

Everyone (7) Business (9) Couples (54) Family (13) Friends (6) Other (10)
3

close to downtown, good price.

Everyone

Great location, we stay here often, overall experience was fine, problems were that our room was next to the elevator, which was noisy, AC unit did not cool well and was leaking water, making the carpet wet, toilet did not flush well.

By on Jul 23, 2017

5

great service, friendly staff, convenient locatio

Everyone

Staff was friendly and helpful. I called the front desk to ask for a wine key, Front desk not only accommodated key, but also brought up 2 wine glasses!

By on Mar 15, 2017

4

a nice hotel right in downtown

Everyone

The staff was very friendly and welcoming. The room was clean and comfortable. There was noise from the hallway. I would stay there again but I would not recommend the restaurant. It was a bit pricy and the food wasn't great.

By , from Atlanta on Dec 5, 2016

2

needs updates

Everyone

Close to town.But really old and in desperate need of updating

By , from virginia on Nov 29, 2016

2
Everyone

The hotel badly needs updating. It was egregiously overpriced.

By on Nov 1, 2016

4

nice downtown hotel

Everyone

By , from tennessee on Oct 31, 2016

3

mediocre

Everyone

The main thing this hotel has going for it is the location. Beware if you book through an external company - although we booked a normal king room, they "were out" when we arrived and we were given a handicap king room, which would normally be fine, but it was on the basement floor (one floor down). There was a functioning window... that opened directly to the parking lot 5 feet away, with cars coming in and out all night. Not really worth making a stink over, but it was a bummer. Also, due to the handicap shower, water got all over the bathroom floor each time either one of us showered - had to eventually request extra towels to line the shower. Everything was mediocre but not the worst hotel ever - you pay for the downtown Asheville location, and that was definitely worth it.

By , from Virginia on Oct 3, 2016

4

good location, good for the price

BusinessTravelers

This hotel is right near downtown - it's an easy walk to all kinds of great shops and restaurants. The rooms could use a little attention - nothing major, but the furniture and fixtures have seen better days. My first night, there was a water pressure issue and the banging in the walls kept me up all night, but the staff was quick to move me and were very attentive to my concerns. The next nights were much better, though the walls are quite thin. The wi-fi was great, in-room coffee was good. I'd probably stay again for the affordable price.

By on Feb 28, 2016

5

overnight stay in asheville

Couples

Excellent location and value. Walking distance to downtown Asheville restaurants and theater

By on Nov 12, 2015

4

nice clean room

Couples

Plenty of space and nice clean room. No complaints here. Would stay again.

By on Sep 20, 2015