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Four Points by Sheraton Asheville Downtown

3.0 out of 5.0

Four Points by Sheraton Asheville Downtown

3.0 out of 5.0
Overview Reviews Amenities & Policies
22 Woodfin St, Asheville, NC
1-844-663-2269
3.6
out of 5
Average Guest Review
See all 115 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

Rooms were old and had a stale smell. Not very clean. Shower drain needed fixing. In room safe didn’t work. First room had elevator sound keeping us up all night. Next two rooms had bugs so we left for another hotel.

We were disappointed that housekeeping consisted of exchanging towels and that was it. No bed being made, no garbage removed, no cleaning of the room. Property is aging.

This is second time I stayed here. Very helpful and keep it nice and clean. I would definitely recommend it.

Room smelled awful. Mattress was terrible. Bathroom was small and dysfunctional. Decor was tired and depressing. Food was poor.

Hotel in downtown, within walking distance to restaurants and activities

The room was clean, pool was nice, staff was outstanding and it was walking distance to downtown for dinner/nightlife. Perfect for my business trip.

This was a very nice stay at a good price. It was great to have a hotel with free parking so close to downtown, that was a major plus. The front desk attendant (I believe her name was Jessica) was very friendly and pleasant and gave us great recommendations. We would definitely visit here again if we ever make our way back to Asheville.

great location....beds not firm enough for me....staff great....

Facility was clean, staff friendly and beds were very comfortable.

Very comfortable, pleasant people at front desk. When i called with a problem, maintenance came right up. All in all would stay there again.

This location is within easy walking distance to the heart of downtown Asheville.

Had to change rooms 3X. Room 1 next to elevator Room 2 bathroom exhaust fan extremely noisey and loud Room 3 satisfactory with the exception of Hvac that sounded like a freight train when it started The staff was very helpful in moving us to a room that we were comfortable in. Breakfast was very good

Location was the best thing about this place. The property itself is in general need of of updating. The scent of air freshener/disinfectant was overpowering through out the property....which makes question the overall cleanliness in the first place. If my bill for the stay were $125 for the night, I would be fine. This was not worth $300/night.

Great location, we stay here often, overall experience was fine, problems were that our room was next to the elevator, which was noisy, AC unit did not cool well and was leaking water, making the carpet wet, toilet did not flush well.

Staff was friendly and helpful. I called the front desk to ask for a wine key, Front desk not only accommodated key, but also brought up 2 wine glasses!

The staff was very friendly and welcoming. The room was clean and comfortable. There was noise from the hallway. I would stay there again but I would not recommend the restaurant. It was a bit pricy and the food wasn't great.

Close to town.But really old and in desperate need of updating

22 Woodfin St Asheville NC

Hotel highlights

  • Walking distance to U.S. Cellular Center and The Orange Peel
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Asheville, Four Points by Sheraton Asheville Downtown is a leisurely stroll from popular sights such as U.S. Cellular Center and The Orange Peel. This 3-star hotel has 150 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 45-inch a TV with satellite channels. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and free bottled water.


Property features

Guests of Four Points by Sheraton Asheville Downtown have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and limo/town car service. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Other amenities at this hot springs hotel include conference space, a business center, and express check-out.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4
from $98

Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Four Points by Sheraton Asheville Downtown

Everyone (19) Couples (55) Business (9) Family (17) Friends (6) Other (10)
4
Everyone

By on Jul 15, 2019

1
Partner Couples

Rooms were old and had a stale smell. Not very clean. Shower drain needed fixing. In room safe didn’t work. First room had elevator sound keeping us up all night. Next two rooms had bugs so we left for another hotel.

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

Dear Guest, Thank you for review and please accept my apologies for the issues you encountered during your stay. I hope that you will give us another try after our renovation in 2020. Sincerely, John Zellers General Manager

3
Families Families

We were disappointed that housekeeping consisted of exchanging towels and that was it. No bed being made, no garbage removed, no cleaning of the room. Property is aging.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Dear Guest, Thank you for your review and for your feedback. I apologize for the issues you encountered during your stay and I will share your feedback with the Housekeeping team. Sincerely, John Zellers General Manager

5
Families

This is second time I stayed here. Very helpful and keep it nice and clean. I would definitely recommend it.

By on Apr 27, 2019

Review comment responded on Apr 30, 2019

Dear Guest, Thank you for your review and we hope to see you again soon. Sincerely, John Zellers General Manager

2
Families

Room smelled awful. Mattress was terrible. Bathroom was small and dysfunctional. Decor was tired and depressing. Food was poor.

By on Apr 9, 2019

Review comment responded on Apr 9, 2019

Dear Guest, Thank you for your review and for staying with us. I am very sorry to hear that you dissatisfied with your stay and apologize for any inconvenience. I hope that you will give us another try in the future. Sincerely, John Zellers General Manager

4
Everyone

By on Mar 19, 2019

Review comment responded on Apr 2, 2019

Dear Guest, Thank you for your review and for staying with us. I look forward to seeing you again soon. Sincerely, John Zellers General Manager

4
Everyone

By on Dec 17, 2018

Review comment responded on Dec 17, 2018

Dear Guest, Thank you for your review. I am happy to hear that you enjoyed your visit and we look forward to seeing you again soon. Sincerely, John Zellers General Manager

3
Everyone

Hotel in downtown, within walking distance to restaurants and activities

By , from Chattanooga, TN on Sep 12, 2018

5

close to downtown

Everyone

The room was clean, pool was nice, staff was outstanding and it was walking distance to downtown for dinner/nightlife. Perfect for my business trip.

By on Sep 3, 2018

5

great stay

Everyone

This was a very nice stay at a good price. It was great to have a hotel with free parking so close to downtown, that was a major plus. The front desk attendant (I believe her name was Jessica) was very friendly and pleasant and gave us great recommendations. We would definitely visit here again if we ever make our way back to Asheville.

By on Aug 29, 2018

Four Points by Sheraton Asheville Downtown

22 Woodfin St, Asheville, NC 28801
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.