Had a confirmed reservation. Called ahead to let the front desk know when I would arrive -- told all OK. Arrived to find that my room had been rented and no others were available. All hotels with reasonable prices in the immediate area were full and I had to spend the night in my car.
It's a nice property that's well located near Annapolis, MD.
Lobby is inviting, but that's where it ends. The rooms were absent of many essentials to include NO HANGERS. Asked at front desk and they stated they did not have any. The shower curtain rod was barely attached to the wall. The room appeared to not have been thoroughly cleaned in a long time. Hate to think about the sheets. Will not be back!
In a quiet area! The front area and hallways and worse was the room reeked cigarette smell! No hairdryer, night shift desk person said the hotel was out of a dryer and if I wanted utensils and plates etc, i had to pick it up at the feint desk! Light over kitchen area table was out
Lobby and elevator needed some help with odor but room was nice and odor-free.
stayed for a week on work trip, took three days to get kitchen kit, took 4 days to get hangers, never got a shower curtain so had to use towels to clean floor daily. Lobby resembled homeless shelter on a few occasions.
Terrible. The first room they gave me at check in (@6:00 pm) hadn’t even been touched by housekeeping. The second room was clean but the dresser was so old I didn’t want to put my clothes in it. I was there for 6 nites and was never asked if I needed clean towels, housekeeping or anything. While I don’t expect a stocked kitchen I did expect at least a plate, maybe a glass or cup and at a bare minimum paper towels. I was charged way too much for what I received. Never again will I stay at Womack Drive Annapolis MD
The hotel seemed nice at first glance but when I came in at night the hotel had a bunch of thugs partying in the hallway dunking and make lots of noise. The bed wasn’t as comfortable as it looked and the floor bar lots of stains. For being in a relatively nice are the hotel was not so nice. It had potential and perhaps it was just my room and the night I was there but it wasn’t a comfortable stay.
My heat wouldn't cut on and off with the set point. One roll of toilet paper. Just dirty!
Dirty lobby and dirty main areas . No amenities- even have to pay extra to have your room cleaned! Lazy staff. Wouldn't stay there again.
The rooms may claim to be non-smoking but I found ash on the floor, burns in the rug and it had a slight smell of stale tobacco smoke even though the window was open when I got there. No hand soap in the room, had to go to the desk and ask for some. The bathroom had been "cleaned" but it was done marginally at best judging by the nasty shower which I did not use even after they came and cleaned it again. I really think part of the problem was they fact that there was only one light in the bathroom and it was not adequate for the space therefore it was not too easy to judge how clean it was. There were bags of trash set in the stairways presumably because no one wanted to take them out to the recycle or dumpster. The desk was not always staffed, it seems that the management has the desk staff running around doing other chores at the same time they are supposed to be helping customers, not cool. Overall I would not stay here again unless it was a last ditch.
The bed was terrible. It creaked and my spouse and I drifted to the middle of the mattress when we lay down; it was very broken-down. The room was not entirely clean and smelled of cigarette smoke, although I was assured it was a smoke-free room. The leg of one of the tables slanted inward, showing signs of damage. There was a wet spot in the carpet next to the bed; I assume either the prior occupant spilled something or the staff tried to clean the carpet. It should be noted that pets are allowed in the hotel. A prior occupant had secured a paper towel around the smoke detector to mask any potential cigarette smoke. The bed pillows absolutely reeked of cigarettes. I requested and receive substitute pillows. The main desk staff wore uniform-type shirts that were soiled and stained. The only positive is that the shower head provided a robust shower with plenty of hot water. However, the linens and towels were thin and inadequate. I took the room as it was the only hotel open on a busy US Naval Academy football weekend. I understand now why room was available.
Very nice hotel. Huge kitchen area. Extremely clean.
very friendly staff, very friendly staff, very friendly staff,very friendly staff,very friendly staff
This motel is perfectly adequate, and it's nice to have the kitchen. But as a one-night stop, it is very ordinary and a bit pricey.
I have stayed in probably 1 hundred hotels, motels etc around the world and this, without exception , is the worst room experience I have EVER had. And that is comparing this dump to $20/hostels in Yugoslavia (no joke here, I mean it) The room was run down and worn out. It was DIRTY. The rug was littered with cigarette burns... and I mean 40-50 1" long burn marks. The walls in the bathroom were YELLOW/BROWN with smoke stains. I wet a towel and gave on a wipe and left behind a white streak and had a brown stained towel in my hand. The corners of the floor, bathroom counter and window sills were dirty. The "kitchen" counter was chipped up formica. The dishes, cups and silverware were mismatched and did not feel clean - I washed everything before using it. The dresser was missing a handle and was scratched in a circle pattern where the handle worn into the cabinet front before it finally fell off. The room stunk from cigarette smoke. All this and the room cost over $150/night. I only took this room because it was all that was left - there was a football game at Annapolis... my bad for not booking in advance. My recommendation is to STAY AWAY from this place.
For the price, this was the worst hotel I have been in for the last 10 years. There were cigarette burns in furniture, potato chip pieces on the chair cushion, no toiletries or blow dryer, bed was undersized and very hard and uncomfortable, towels were paper thin. There is no maid service unless you stay longer than 7 days. You must pay for internet connection. Overall a bad value.
unfriendly for the most part. Beds uncomfotable and pillows were awful.
The hotel staff was very accommodating however the room was lacking in comfort. The bed was very very firm. We had to cut our stay short due to previous back problems. The hotel was very accepting of this and made the issue easy to resolve.
Extended Stay America Suites Annapolis Womack Drive places you within 2 miles (3 km) of Westfield Annapolis Mall and Broad Creek Marsh. This 85-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
All 85 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Suites Annapolis Womack Drive enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Had a confirmed reservation. Called ahead to let the front desk know when I would arrive -- told all OK. Arrived to find that my room had been rented and no others were available. All hotels with reasonable prices in the immediate area were full and I had to spend the night in my car.
It's a nice property that's well located near Annapolis, MD.
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our convenient location. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Lobby is inviting, but that's where it ends. The rooms were absent of many essentials to include NO HANGERS. Asked at front desk and they stated they did not have any. The shower curtain rod was barely attached to the wall. The room appeared to not have been thoroughly cleaned in a long time. Hate to think about the sheets. Will not be back!
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
In a quiet area! The front area and hallways and worse was the room reeked cigarette smell! No hairdryer, night shift desk person said the hotel was out of a dryer and if I wanted utensils and plates etc, i had to pick it up at the feint desk! Light over kitchen area table was out
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property. Our goal is to provide excellent service, so we apologize this was not your experience, and your concerns have been shared with the appropriate teams, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Kindly note, to ensure the cleanliness of kitchenware and in-room amenities, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope to make it up to you in the future. Sincerely, Hotel Management
Lobby and elevator needed some help with odor but room was nice and odor-free.
Thank you for sharing your experience. It is good to know that you liked your well-appointed room, but we are sorry for the odor issues you had in our common areas. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
stayed for a week on work trip, took three days to get kitchen kit, took 4 days to get hangers, never got a shower curtain so had to use towels to clean floor daily. Lobby resembled homeless shelter on a few occasions.
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Terrible. The first room they gave me at check in (@6:00 pm) hadn’t even been touched by housekeeping. The second room was clean but the dresser was so old I didn’t want to put my clothes in it. I was there for 6 nites and was never asked if I needed clean towels, housekeeping or anything. While I don’t expect a stocked kitchen I did expect at least a plate, maybe a glass or cup and at a bare minimum paper towels. I was charged way too much for what I received. Never again will I stay at Womack Drive Annapolis MD
Thank you for being our guest. Although you liked our ideal location, we are sorry that our hotel policy was not explained to you on arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide these service at your request for a minimal fee. Kitchenware for your suite, fresh linens, and towels along with toiletries are also available at the front desk, and our team gladly delivers these items to your suite. Your feedback is also discussed with our housekeeping team to be more diligent with their efforts, and we hope to host you back in future. Sincerely, Hotel Management
The hotel seemed nice at first glance but when I came in at night the hotel had a bunch of thugs partying in the hallway dunking and make lots of noise. The bed wasn’t as comfortable as it looked and the floor bar lots of stains. For being in a relatively nice are the hotel was not so nice. It had potential and perhaps it was just my room and the night I was there but it wasn’t a comfortable stay.
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to provide a perfect experience for our guests, it is clear we fell short in this instance. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
My heat wouldn't cut on and off with the set point. One roll of toilet paper. Just dirty!
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management