Savoy Hotel Amsterdam4.0 out of 5.0
Recent guest reviews
I was a bit nervous after reading a few reviews on this hotel but I have to say I was pleasantly surprised. The receptionist was very friendly and polite and offered to put our bags in the secure luggage room as we had arrived early and so we could go and explore. We easily found our way into the centre on a tram in about ten minutes or so, and we walked to the Heineken which took 15 minutes. The tram is just outside or there is one around the corner also. The hotel was clean and tidy, a little dated in places. My room (a single person room) was a decent size for one person and was very clean. It got cleaned every day with fresh towels. Wifi worked, slowly, but it did work. My only criticisms: the room did smell of stale smoke despite it being a non smoking hotel and it advertised as having tea/coffee making facilities in each room but mine didn't. I can't comment on the food as I didn't eat there but it looked clean and well stocked. (:
The worst hotel I have ever stayed in. Overpriced, dirty and in the middle of nowhere. Rooms are smelly, small and dated. Originally given Josef Fritzl basement room with a matchbox sized window and single bed for 2 people. Rather have just slept in a canal or in a brothel. Receptionist guy is the epitome of a horrible, miserable, ill-tempered, pathetic, crusty, unresponsive, grouchy, old penebreath. HE DOES WHAT HE WANTS. Read the numerous terrible reviews of this hotel and do not let your mate book this hotel on your behalf. I would not book this hotel for my worst enemy. Do yourself a favour and book a hotel that is actually close to the centre, a better standard to that of a homeless shelter and for probably half the price of this dump. One minor plus is they do provide nice croissants and other pastry based snacks free of charge if you get in at 6am just before breakfast starts.
Staff are fairly nice, but hotel itself is horrible. Not a 4* at all. Avoid staying here. When we arrived we had paid for a 2 single beds with balcony and bath. Given a double room in basement with no aircon. Not even a kettle in the room, one tiny window! Their excuse was that they were overbooked so couldn't give us the room we had paid for. They gave us free breakfast which was horrendous! Overlooked bacon and boiled eggs, tinned fruit, stale bread and cheap cereal. Regret booking this so much. They finally moved our room on the second night, again in basement one window, tv, fridge, aircon not working. This place seriously needs a refurb.
Smelled of cigarettes, paper thin walls, air con does not work at all, room was super super tiny, bathroom was disgusting, felt like we were in a homeless shelter... this is one of the worst hotels I have ever stayed in.... and i have stayed in many. The pictures and description is far from reality... asked for extra towels and was told we couldnt get them until 1am... laughable... as unsafe and dirty as it is, the irony is that it is literally right next door to police station...
Pro: The hotel is positioned in the central area of Amsterdam. Rooms are decent and staff is nice Cons: Wi-fi is really bad, connectivity is very poor. The breakfast is very basic, Hardy could say its a 4 star hotel, 3 star would be more appropriate.
You've probably spent a lot of money getting to Amsterdam and may be going with someone special. Why spoil it buy trying to save money and staying at a terrible hotel. Staff rude, rooms filthy and uncomfortable, no air con, hallways smell of smoke Don't believe the brochure photos either Don't risk thinking the good reviews are normal - in my opinion these travellers were lucky. Someone should urgently downgrade this hovels star rating You have been warned
RIGHT!! I don't normally bother with reviews but felt strongly about writing this one!!! After reading the reviews of this hotel AFTER booking we tried to cancel or alter our booking due to them being so bad!!! The reviews were horrendous!! HOWEVER Due to last minute .com being extremely unhelpful will never book through them again we decided to go!! Thankfully we did as hotel was absolutely fine Hotel was fine Room was clean NO MICE NO RATS Staff were lovely Yes the room was hot and air con was not really adequate but hey ho we slept with door open and was fine!! We didn't bother paying for breakfast at hotel lots of lovely little cafes very near to hotel to have something!! So glad we went and overall we had a great time!!! Trip advisor you need to monitor your reviews or at least follow them up LASTMINUTE.COM sort yourself out!!!
Just to leave a short review of the place: - During check-in the lobby assistant did not get up and handled most of the conversation from her seat 3 meters away from me before finally coming to enter me into the system. - I took a lower floor on the staff's recommendation for better internet; it was still very slow and disconnected often - I paid an extra amount for a later checkout because of an afternoon meeting; and in sequence the cleaning staff, cleaning staff manager and hotel lobby assistant asked me to check out, because 'they did not know' despite me repeatedly telling each of them. - The room wasn't fit for a 3-star hotel, how did this place get 4 stars.. In short: this is not the hotel you're looking for.
Dear all. Do you know, what is mold? Have you heard, that is couses sevire desises incl. those really bad ones? What, if entire bathroom is covered with the mold? Exactly, when you are nacked and bathroom is humid? Air condition system stinks and there are pieces of dust flying out from it!! Bed covers stink so terribly bad and you cannot have the worse nightmare then those bedsheets!!!! Very bed room conditions!! I strongly believe that most of hostels and zero stars hotels have much better room and bathroom condition then Savoy hotel Amsterdam. It is not Savoy at all. We are trying currently to contact the owners of the Savoy Franchise Company to get their attention to this horrible place holding Savoy name as well. Story itself is : we booked 3 nights in advance. We arrived a day earlier at midninght, called the hotel asked, if they have room available for us. Confirmed. Arrived, paid 505 EURO in advance, and 150 EURO for an extra night. it was 01.00 a.m. altready. Entered the room and then it started. not more then 10 minutes in a room, it was horrible! Read above! We spent another hour in a hotel reception, where are no chairs, no sofas, searching for any other place to sleep. Dead tired. Found a room in Holiday Inn. Reception guy refused to give us back even those 150 Euro we just gave him for a night. It is 1 month since we are calling Savoy Amsterdam.WE are writting emails every second day. Since this weeek we put our swiss lawer to follow the case. No refund. no Exuses. Worse NO ANSWER: Mr. Lee, is never reachable NEVER: He seems to be the General Manager of the Hotel and today i found out the he is the owner. SO HE DOES WHAT HE WANTS. He has 2-3 people working for him and thats all. It is really horrible!!!! Poor reception girl is the same every day. (Think about it). She tells me, that Mr. Lee will be in 1 hour .I call after 1 hour , she says he is not there. Same story every day. Since 1 month exactly. I was waiting for his responce all this time and did not publish anything. RUST; MOLD; STINK;HORROR!!!! we have taken a lot of pictures, please see couple of them. It is not even a bad experience, it looks like a bad, horror joke!
So, upon arrival we had to wait around for 15 minutes until someone came to the front desk despite repeated 'rings' on the counter bell. Once we were all in our rooms (4 rooms in total) the occupants of 2 rooms had to move into other rooms because of issues with their bathrooms, one leaky sink and the other with a broken toilet seat. The decor is dated but the rooms were clean. The air conditioning in all of the rooms however were not at all up to the task. The outside temperature was only 22°c but the rooms were sweltering, even with the fans on full speed and the temperature turned all the way down. How this hotel has a 4* rating is beyond me and it does need modernisation...
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 336 reviews