NH Collection Amsterdam Grand Hotel Krasnapolsky5.0 out of 5.0
Recent guest reviews
We chose this hotel for its location, which is perfect for sightseeing and in an historic location. However, above and beyond its location is the overall package: excellent rooms, excellent service and the friendliest hotel staff in Amsterdam. HIGHLY RECOMMENDED.
The hotel is well located, updated, clean and well appointed. The only problem I had is when I was serviced by not one, but two trainees, seemingly unsupervised. The woman at check-in was ok, but was clearly just going through the motions without any sense of service (e.g. asked us to complete entire personal information sheet when we reserved online giving personal information, no assistance offered getting to elevator when it's not clear as to the location of their very separately situated 7 elevators). The 2nd trainee occurrence was at the Concierge desk, where he was not very helpful with restaurant suggestions, seemingly because he did not know of very many. I had more suggestions than he did, and thankfully a bellhop closeby came to his rescue. When spending close to 800 Euro per night, I expect more. Unfortunate as the rest was quite good.
This will be our first time going to this particular hotel. When we have visited Amsterdam before we stayed further out, however as it's our anniversary my husband suprised me with a 5* hotel in the middle of Dam. I was generally looking forward to the trip however when contacting the front desk, I had spoken to 3 different members of the management staff to confirm my reservations. They were very polite on the phone and via email. However the actual customer service for a 5* hotel was rather disappointing they were unable to confirm my reservation and made no further contact. I am due to visit in the next few days and hope the experience in person will exceed my expectations rather then the past communication I've had.
We booked 2 rooms for 2 nights here, arriving exhausted at mid day after an overseas/overnight flight. We arrived at mid-day and found that the rooms were not ready (not unexpected). However, when we asked if someone could contact us (via text, email or a call) to advise us when we could check in we were told "Sorry the hotel is too busy", come back at 3 pm. When we asked at the concierge desk for restaurant recommendations, they again were useless. We ultimately found a great restaurant 3 minutes from the hotel using Trip Advisor! Not sure if the issues were due to inexperienced staffing, but we were very disappointed with the service received considering the cost of the rooms. The hotel is perfectly situated for visiting Amsterdam, so maybe at a quieter time of the year the service might be more personalized.
+ Hotel is located directly on the Dam square, + An easy 10 minutes walking to Amsterdam Central + Rooms are very clean, spacious + Breakfast garden was wonderful and choices are endless + location location + staff very co-operative
Stayed at this hotel for 2 nights in July this year The hotel kindly upgraded us as it was a break to celebrate my 50th birthday. Hotel is great, excellent location in Dam square so easy walk to everywhere. Cocktails and service in the hotel's bar were excellent. Breakfast was full of choice in a beautiful room (picture attached). We took the train from the airport to the centre and it was a 10/15 min walk from the train station to the hotel.
This hotel hotel in in a very good location right on dam square. The staff are always very helpful. I don't like to give the hotel a bad review as this is not the first time we have stayed there, but this time we were slightly disappointed. We decided to give the cafe/ restaurant a try and was surprised that for a five star hotel we were informed that there was no chicken on the menu you as they forgot to order and also no salad. Come on given that amsterdam has so many shops you would think that they could go and buy some salad, so did not try the restaurant. The room was very nice, however this time was in the new part and overlooked the street below, very noisy until the early hours.
I spent 3 nights in the NH Krasnapolsky and I can definitely recommend this hotel. First and foremost the service was amazing, the staff were on top of things and very helpful. The Hotel location is right on the Dam square, so you are literally in the middle of Amsterdam, with a lot to do. For those of you who will come by train from the airport, it is a 10 minute walk at most from the train station. The decor was clean and well maintained, the hotel breakfast was wonderful as well with many choices to choose from. For those of you who are into hotel gyms, this hotel does NOT have a gym, they used to but after renovations they opted to remove the gym. What they have done to compensate is to allow guest to use the gym at other NH hotels - the closest one was a 5 minute walk. One of the nicest aspects of the NH (other than the location) was the bar as it was run very professionally and had a very large drinks menu, so definitely a must if you want a nice cocktail prior to an evening out on the town. The room I stayed in was a bit small, but being in the center of Amsterdam that was expected, the bed was very comfortable and it was very quiet at night, so one could get a great night's sleep. All in all, I would definitely recommend staying here, especially if you want to be in the center of the city, you will not regret it.
This hotel is a great starting point to discover all different options Amsterdam offers. Be it culture, exotic food, boots trip or a tour through the famous red light district. The reception area is typically busy and sounds like a main station. Personal can be nice, if they want to. Rooms big enough, breakfast is good. The right place if you do not want to relax but experience Amsterdam.
From the entrance, the doorman, the Front Desk, warm welcome from Danielle, she gave us a beautiful room 3003, we love it, clean and quiet and comfortable bed. The amazing staff when we have our buffet breakfast, Rosanna, Marilen, Aida, Hazel, Jocelyn, and Maureen, always smiling.They made sure we are taken care of. We stayed for three nights and always the same fabulous experience.
- Steps from Dam Square and Royal Palace
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Amsterdam City Centre, NH Collection Amsterdam Grand Hotel Krasnapolsky is next to popular attractions like Dam Square and Royal Palace. This 5-star hotel has 451 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a conference center. Centrally located in Amsterdam, the hotel is also a short walk from New Church and The Old Church.
This hotel is home to a fine-dining restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All of NH Collection Amsterdam Grand Hotel Krasnapolsky's 451 air-conditioned rooms provide minibars, safes, and phones. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Desks are also included.
NH Collection Amsterdam Grand Hotel Krasnapolsky features free WiFi in public areas, 19 meeting rooms, and a conference center. If you drive, self parking is EUR 50 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and free newspapers.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1409 reviews