Hotel Okura Amsterdam5.0 out of 5.0
Recent guest reviews
One of the best hotels in Amsterdam, they stand for quality. Great Japanese restaurants. The teppanyaki restaurant is a hot spot, mixed international crowd, great food and enjoyable atmosphere. Good location also.
We had three days at Okura and were very pleased with it. Good sized rooms, very comfortable beds and pillows and friendly courteous staff. The restaurant was good - we had one dinner, and also two breakfasts. Having previously stayed at city hotels the Okura was a nice break from the bustle of CBD. The location is good on a nice canal and there are a number of close-by restaurants.
We upgraded to a room on a higher floor - thanks to the gentleman who checked us in and offered it to us. The views were beautiful and we loved having breakfast by the window every morning during our stay. The room was immaculate with the linen crisp and fresh every day. The service was very good and every one was really helpful. The hotel is well located - not far from the airport and far enough from the hustle and bustle of the city centre to offer a welcome retreat. We loved our stay in Amsterdam - thank you to the staff and management of the hotel.
It a luxury hotel that has been around a long time with superb restaurants. All the amenities are present in your room and the staff are friendly and helpful. My only complaint is the superb restaurants are fully booked for days in advance. The staff was completely impotent at achieving a reservation with three days notice.
We really enjoyed our three night stay at the Okura, and particularly appreciated being a little outside the bustle of the city centre in a great neighbourhood with good restaurants and transport links. We had booked an executive room, which was a little dated in terms of decor, but well appointed and comfortable. The room had tea/coffee available, but no water, except in the very over priced mini-bar. I believe water should have been available on arrival, but didn't feel it was worth complaining about as we had access to the Executive Lounge, and actually a bottle appeared in our room on the last night. A couple of things about the room were annoying - the sensor light in the wardrobe area was very over sensitive and flicked on and off quite often, and the room itself was quite noisy. As the noise wasn't from other rooms or guests in the corridor, but seemed to be from the lift system (we were on the 21st floor in room 2118) we didn't think there was anything the staff could have done, but did find it disturbed our sleep, which was a shame as the bed was very comfortable. The executive lounge was a lovely place to hang out and enjoy a (free!) drink or snack. I noticed other guests complained in reviews about the poor quality of snacks, but we thought they were great, including handmade chocolates, hot savoury snacks, candied nuts, petit fours etc. The staff member there dealt with requests quickly and unobtrusively and kept the bar well stocked. We were surprised that some guests brought children and even a dog into the executive lounge, so it wasn't always completely peaceful, but the views were great. We used the pool and spa facilities every day, and I thought they were nice, but though the pool was never really busy there were never enough loungers and the steam room and sauna are both quite small. Breakfast was great with a good range of savoury and sweet hot and cold options, but service seemed a little rushed/chaotic at times. We had planned to eat in one of the restaurants one night but didn't because of the extremely limited vegetarian options. To be fair both the Japanese restaurants did have options, but we didn't really want to spend as much as the price of the set menu, and when we asked at Serre we were told they could do a salad or a plate of vegetables!!! Luckily TripAdvisor helped us find Restaurant Adam, which was a couple of tram rides away, but gave us a great meal to finish off a very enjoyable trip. We would definitely stay at the Okura again, in many ways it exceeded our expectations, however I think there were too many little things wrong to give it a perfect rating, especially as it's a 5* hotel.
Great hotel in Amsterdam. Staff were very nice, room was nice. Only downside was room service - wasn't very happy with the food (bland and expensive) otherwise overall good hotel. Not too far off main location, a few tram rides away.
We flew from Seattle to Amsterdam and stayed here our first two nights. I am so glad we chose this hotel! The staff were so helpful with any questions we had and got us in to our room quickly which was much appreciated after being awake for 36+ hours. It has great amenities, the pool and gym were perfect for helping us fight jet lag. We didn't get a chance to try any of the restaurants but definitely will the next time we stay here.
My husband and I stayed at The Ocura Hotel for a weekend and left by train early Sunday morning for Lyon,France. On the train we released that we had left our passports and other items in the safe. We immediately panicked and not sure what to do I called the hotel and they transferred me to the chief of security. He was so reassuring and calm telling me he would secure the package and ship to us Fedx overnight priority to our hotel in Lyon. He and Mike were in constant communication with us with tracking number and Fedx information. The package was received within 24 hrs. We cannot thank them enough for all their help. We will always remember their kindness. We will be back someday to thank them personally.
Recently went with family for holiday. Unfortunately didn't get off to great start, arrived after check in time but were advised that housekeeping had not got rooms ready. My daughter and I got ours after a short time but my brother had to sit in lobby waiting for a couple of hours. Problems with bill and shower were however resolved efficiently, satisfactorily and with apologies. Hotel is not central but there are plenty of good cafes/restaurants nearby and a good tram service into main Amsterdam (pass/assistance obtained from concierge). Staff were very friendly and helpful but definitely need to improve check in as problem getting one of our rooms delayed us starting our holiday.
Having been to Amsterdam several times I wanted to stay outside of the smash of Centrum. After much research I settled on what turned out to be the perfect choice for my return to this great city. My request for a King Size bed could not be accommodated on the first night; however, after acknowledging my frustration, staff provided an upgrade to a junior suite the following day. Special thanks to Sofi and Emma who collaborated to work this out. Truly, I appreciated their professionalism and attention. Their kind assistance greatly enhanced my stay. The junior suite was spacious, luxurious and had a beautiful view of Amsterdam. Buffet breakfast is served in a wonderful space with exceptional service. The fitness and spa facilities are top notch. Pool, sauna and steam rooms further enriched my experience at the Okura. Number 12 Tram is a 5 minute walk from the hotel and will take you to the Museumplein in about 10 minutes. From there other Trams are available to other parts of the city. RAI station is about a 15 minute walk. From there you can catch the Metro or the train to Schiphol. It was very convenient for my stay as I traveled to other cities just outside of Amsterdam. Again, thank you Sofi and Emma. I look forward to returning to the Okura.
Located in De Pijp within a short walk of Heineken Experience, Hotel Okura Amsterdam is within a mile (2 km) of other popular sights such as Concertgebouw. This 300-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. On a river, it's also near Stedelijk Museum and Van Gogh Museum.
There are multiple options for onsite dining with 4 restaurants, including Ciel Bleu Restaurant, which specializes in international cuisine and serves dinner, and Yamazato Restaurant with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee weekdays from 6:30 AM to 10:30 AM.
Hotel Okura Amsterdam's 300 rooms are air-conditioned and provide minibars, espresso makers, and laptop-compatible safes. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are also available.
At Hotel Okura Amsterdam, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for EUR 40.00 per night (EUR 40.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 2338 reviews