Hotel Okura Amsterdam

Its all about the small touches. Three night stay with friends two of which had birthdays, nice touch when the hotel had a beautiful cake waiting in their room. Goes beyond the usual. Rooms are spacious for Amsterdam, even though a little tired looking. The views are great, no matter which side you are on. Slippers and robes provided, with coffee machine an absolute bonus, together with all the usual shampoos etc. Beds very comfortable. Being tourists, we found it a bit out of the way but there are trams to take you into the city heart. Unfortunately the hotel forgot to service our friends room, whoops!

I was very impress to receive an upgrade room on the executive floor. The staff provided excellent customer service and was courtesy and friendly from the first night to our last day. Also, I was surprised as return guest that two of the staff recognized me after 7 seven years. Our room was lovely and we had a great view of beautiful Amsterdam. We will definitely return to Hotel Okura.

We arrived at the hotel and were greeted by a very nice gentleman. He took us to reception to help us check in and stated that he would bring our luggage to our room for us. The receptionist was nice, but the check in process took approximately 10 minutes. She said our room wasn't ready. She said it would be ready in about a half an hour, however when we checked back with reception she said it would be an additional half hour. This is not a great way to start our stay in Amsterdam. They did comp us a drink, but we just wanted to get into our room so we could get changed to go to our conference. While waiting in the bar for our room, a nice receptionist came over to tell us they had upgraded us to a junior suite for all our trouble. We were happy about this until we reached our outdated, dirty room and the hair on our bedsheets was the icing on the cake, the pictures say it all. Not happy about this hotel at all and wonder how they keep their 5 star rating. This room is horrible. Oh, and there's a petting zoo just out our window. The sound from the goats is unreal. What a terrible , terrible hotel. I wouldn't send my own worst enemy here...YES, IT'S THAT BAD!

The hotel got nice amenities and it's clean and quiet but the location is a bit far from the city center.. it's a Japanese hotel so it got Japanese resturant and atmosphere the staff were helpful and friendly.

We were booked into this Hotel for two nights before starting on a river cruise in April. The property is beautiful, restaurants exceptional but it is not close to the hustle and bustle of the city core. It is located right on the edge of residential areas. We certainly clocked lots of miles - approximately 20 minute fast walk to the museum district and much further to Anne Frank, Central Station, Red Light District, etc... Amsterdam has a fantastic tram systems that we took full advantage of, but still a good 10 minute walk from the hotel to one of these lines. Next time, I'd opt for a location closer to the core.

Hotel Okura is a is a good property. It's a bit outside the City Proper,but you can visit Dam Square and the museums using public transportation. The room are OK, clean,average size,with a view of the city. The restaurants are good.Strikes me as more of a business persons hotel, or a local destinations for certain cuisines(sushi).

Despite getting off to a slow start, the staff at the hotel did everything to make our weekend memorable. The Sazanka restaurant was great and were easily able to adapt to our requests. The hotel acknowledged our anniversary and helped us celebrate.

Stayed here for four nights for a small holiday. The good things: big clean rooms and bathrooms. Nice location, a bit away from the city center, so the area is pretty quiet (which is what I was looking for). Also, the Japanese restaurant has a lovely sushi counter with an amazing itamae. The bad: the rooms are extremely warm and the AC is pretty noisy, so you have to choose between noise and cold when you go to bed. You will probably choose noise, because the noise and the vibration from the elevators makes you feel you are in a train station... and we were far from the elevators! I had to sleep with my noise cancelling headphones every night and still got very little rest. And yep, we told all of this to the hotel staff, twice, who just shrugged in both occasions. They couldn't have cared less. To make it even better, at checkout, they had put breakfasts and drinks in our bill that were not ours, and they left us waiting for more than 10 minutes while they doubled checked. I doubt I will come back, except to eat at Yamazato.

We stayed for 2 nights at Okura during Easter. We picked this hotel because it looked like it was the most modern and the cheapest 5 stars hotel in Amsterdam. Location: (Transport) The hotel is at the south of Amsterdam. The hotel sits between 2 tram stops (line 12) which are only 4 - 5 mins walk to the hotel. The tram (line 12) would take you straight to the Museum Quarter and the Vondelpark; to get to the Dam Square or Central Station, you need to change at Museum Quarter and take the number 5 tram. The journey (from the hotel's tram stop) to Museum Quarter takes about 8 mins and a further 13-15 minutes from Museum Quarter to Dam Square. Trams come quite frequently but it really depending on the traffic on that day. Location (amenities): The hotel is on the southside of an up and coming area called "Pijp" which has a lot good restaurants and cafe and is only 12-15 minutes walk from the hotel. There are also a number of good restaurants on the street of "Centuurbaan" (also about 10-15 minutes walk). Location (overall): Mixed bag. I like it because it is quiet and not as busy as those hotels near the city centre. It is close to the tram stops and close enough to local restaurants (i.e. for those who don't fancy eating at the 2 Michelin stars restaurants inside the hotel). However, I also don't like it as it is too far from the Dam Square and there is no direct tram to take you there. It's not even easy to walk to the Museum Quarter (it took us about 45 mins). As a short stay tourist in Amsterdam, I think the hotel is just too far away from the city of Amsterdam. Rooms: the room was clean and spacious but the furniture looked a bit old and unstylish for a 5 stars hotel. The beds were quite firm but very comfortable. The bathroom was spacious but the walls, mirrors and basins looked a bit old and out of date. However, the bath and shower were truly 5 stars. The bath was deep, wide and long, the bath tab design was modern and I really enjoyed the "salt bath" in front of the mini TV. The walk in rain-forrest showers was absolutely a beauty too. The water pressure was strong and there was a bench where you could sit on it. You could also turn on the 2 showers together and it was a pure heaven after the bath. To me, it was just a perfect way to relax at the end of the day. Others: The TV remote control was slow but was usable. The bedside lamp and control panel were not working on the day we arrived but were fixed by their maintenance staff shortly. The air con was quiet but the lowest temperate was only 18c - which was just cool enough for me (it was in April). We were on the 4th floor but it was not very noisy. Overall, it was a comfortable room. Services: Mixed bag. Staffs: The staffs were very helpful when we checked in (at 10:00am). They were polite and took care of our luggage. The maintenance staff who repaired our lamp and control panel was efficient and patient. We also requested for a kettle on our 2nd day and it was taken to the room at no time. The staff who called the taxi on our behalf was also very attentive and even put the luggage into the taxi for us as well. Staff also listened to complains: I complained about the messy wardrobe in our room upon arrival and I appreciated that this was followed up as the wardrobe was tidied up on the 2nd day. There were no bathrobes on our first day but were given to us on our 2nd day. However, i) when we were queuing to collect our room key, there was a staff at the lobby who questioned us by asking "what are you doing here?" I explained to him that we had already checked in in the morning and we just needed to collect the room key. He looked puzzled and asked "are you in the right hotel?" ii) we requested for a room on the higher floor when we booked the hotel (because we are both light sleepers) but we ended up getting a room on the lowest floor. A lady later told me that they had already upgraded my room, but added saying "what else do you want?" I went speechless - as I appreciated for the upgraded but I would prefer she said it in a different way or used a different tone rather than making me sound like a greedy customer. I was actually more concerned if we would woke up by any noises than wanting anything else. iii) As I mentioned, the lamp and the control panel were not working upon arrival but were fixed quickly. There were messy duvets and pillows inside the floor of the wardrobe but was tided up on the 2nd day. There was also a bit of confusion during our stay. On our 2nd day, we returned to the hotel before 7pm but the door was knocked twice by a staff as she asked whether my room needed to be cleaned. I had to explain to her twice that the room was already cleaned up during the day. The hotel has a comfortable lobby and two very good michelin restaurants. We didn't go to the breakfast as we were expecting a bit more (of food choices) for $30/person. Overall, Okura is a good hotel but it wasn't the best 5 stars hotel we've stayed. I would recommended to anyone who doesn't mind it's long distance from the city centre.