InterContinental Amstel Amsterdam5.0 out of 5.0
Recent guest reviews
I love this Hotel! If you walk through the reception , you feel always you are in the palace! Nice atmosphere , nice restaurant and cafe! They have kind of renovation outside but its ok. If you have time ,try and enjoy their terrace.
My partner & I travelled to Amsterdam over Easter. After much research we booked the InterContinental Amstel. My partner is an IHG Ambassador & having stayed at many IHG hotels over the years, know that the brand stands for luxury holiday travel & excellent customer service. The Hotel is stunning - it sits on the bank of the Canal & offers wonderful views. Inside the hotel, it is very palatial. Big wide ornate staircase, piano, lots of stunning yellow flowers. The staff were all very friendly & helpful. As an IHG ambassador, my partner was offered a room upgrade ( he had booked a Riverview room), to the Penthouse Suite. Lovely. However by taking the upgrade we lost our view. The Penthouse Suite was very luxurious & over 2 floors. Downstairs was the 'living' area - desk, TV, sofa, coffee machine, welcome basket of fruit, ironing board, umbrellas, cloakroom. Upstairs, was the bedroom. HUGE bed, lots of wardrobe & cupboard space. A big TV, another sofa, chair & table & a very spacious en suite bathroom. There was also a small walk out balcony that afforded views over the roof tops (hence losing our canal view). As part of the IHG Club life package, members are entitled to free entry to the club life lounge. However, unlike all of the other IHG hotels that we've stayed in, the Amstel did not have a separate club lounge -it was the same bar that all hotel guests can use. There was no dedicated club host on site at all times we discovered. So when we asked where the canapés & drinks were being served, the bar staff looked at us & clearly had no idea. We had to ask for canapés & someone had to go & find someone who then offered to get us a plate of canapés. In other IHG hotels that we've stayed in - as the club lounge is a separate area - it is self service, so guests can help them selves to a wide variety of drinks - soft drinks, wine, beer, spirits & also canapés - sandwiches, nuts, cakes, crisps, olives, cheeses etc etc. At the Amstel we received a platter of 2 sandwiches, 2 amuse bouche, and 2 little cakes. hmmm we really felt like we were inconveniencing staff by asking for drinks... High tea is also part of the IHG club life package - this you have to book at the Amstel. it is held in their beautiful conservatory overlooking the canal. Whilst delicious it was quite basic in terms of variety & quantity & was waitress service, rather than self service. Breakfasts in the hotel were wonderful though. Hot & cold food were included in the very large buffet. Champagne & water & tea & coffee. On our first morning the food wasn't particularly hot & we had to send our coffee back as it was luke warm. But other than that it was wonderful. The only complaint that we actually had we had a knock on the door offering us a turn down service at 530pm!! Far too early! All in all we had a fantastic stay & the staff did a great job of making our stay special. My only criticism would be that although part of the IHG group, they were not cut out for IHG hospitality, unlike the other hotels in the group. Would we return. Yes. But we wouldn't book through the IHG Ambassador club. No. Beautiful hotel, in a great location.
Excellent high tea and amazing service! We have had high tea all over the world and agree that this hotel's offering ranks among the best. The fresh stropfwafels at the end are a really thoughtful touch. Thank you!
We were stayed here to celebrate our anniversary. we were upgraded to a superior room overlooking the Amstel river. what an amazing view. the room was spacious and bathroom and ameneties superior. the concerige was very knowlegable and helpful it assisting with restaurant bookings and tickets for sightseeing. Felt like a king
Professional service staff, especially if you're checking in as a club member. The rooms are neat and clean, with nice linen on the bed, but the mattresses are a little old. In general, they have good amenities but they need to upgrade to a universal outlet, like usb outlets.
As always, i had an excellent stay at the famous Amstel hotel from Intercontinental. I first stayed at this hotel when i celebrated with birthday 5 years ago where my partner treated me with a special breakfast with my own chef :) Love this hotel as i can just step out and walk around and be able go shopping and go to restaurants...All around great service from all members of the hotel.
Victorian ''Grande' Hotel now is a modern five star . This is a 'must' to visit when in Amsterdam. the decor is georgious & the service superb. it is historic, built originally in 1866.There was a pianist at the pino when i went there for tea
Really lovely, old school hotel with great service. Rooms are spacious, if a little dated. Concierge was really informative and helped get the reservations we needed. Overall a great place to stay just outside of the city center.
We booked a last minute family night away with a suite and adjoining room at the Amstel. It was disappointing! Our river view was completely obscured by scaffolding blocking the windows, stains on the carpet and sofa, and the food and organization of breakfast was below expectation.. This hotel needs some serious updating to justify its reputation and price. On the plus side the children loved the pool and the staff were pleasant.
The hotel is only a few minutes walk from Weesperplein metro, and is well positioned on the banks of the Amstel. I was welcomed by the doorman, and then given a very warm and friendly welcome by the check-in agent (after the 10 minute wait...). I was given details of the hotel, along with good things to do in Amsterdam. I stayed in the Dom Perignon suite. It was absolutely amazing. Enjoyed some drinks on the terrace, both downstairs and upstairs. Every single member of staff could not have been friendlier. I will definitely return to Amsterdam, and will definitely book this hotel again. Only negative - the jacuzzi needed some actual bubbles! Although there were plenty of bubbles in the suite!
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 908 reviews