InterContinental Amstel Amsterdam5.0 out of 5.0
Recent guest reviews
We had afternoon tea (or high tea in Europe!). I sent several emails to the concierge prior to our trip to see about reservations. Exceptional responsiveness to all my questions! I made our reservation via email and they were again superb! Each course of had a different tea served and the food was so unique and gourmet! We had a gorgeous view of the river and never felt rushed. Two seating times for tea which is served every day. Truly a highlight of our meals in Amsterdam! Please pass along our thanks to all the staff in the restaurant and the concierge. A+++
This is over-the-top, Intercontinental luxury at its finest. As Platinum IHG members we've stayed in quite a few ICs around the globe, and this one ranks, in our opinion, just under the Hong Kong standard of perfection. It's in an historic building that features prominently in the city's history, which the hotel takes pains to help its clientele understand. Because it is under renovation for its 150th anniversary with views from one side partially blocked, we were given a small two-room suite that was heavenly and the height of elegance and comfort. (We did hear from other IHG members that if you offered to pay a little extra, you could upgrade to a river-view room, and the river is definitely busy and quite interesting. But we were on the go anyway and content with our lovely suite.) The location, in the south, is about a mile from the central Canal Zone but a nice walk from such sights as the Van Gogh museum and Rijksmuseum and the Dutch Resistance Museum. The hotel is half a block from the Metro and we soon learned how to go the three stops to the Central Station when we needed to. We never waited more than a couple of minutes when we needed a cab, which the staff ably supplied. The staff, from the concierge to the doorman (top hat), were an equal mix of friendly and determined to never let any of your needs and wants go unfulfilled. It was both the little and the big things that counted. Cozy robes. Downy beds you never wanted to leave. A huge old bathtub to soak away your jet lag. A selection of free Dutch candies and treats in the lobby to make life sweeter. A cushy seat in the polished wood elevator. The hallways are exceptionally wide, the staffer who checked us in told us as he escorted us to our room, because when the hotel was built women wore very wide dresses. Fired up the imagination every time I walked down the hall. We can recommend the apple pie and cappuccino in the lounge, which we enjoyed one night after an early dinner and a long exploratory walk. You can watch the river traffic from there. We also enjoyed (Lampecka I think) the popular bar/pub across the street that provides an awesome sausage board. The only thing to beware of is that the hotel is not universally known as the Intercontinental. It's usually called the Amstel. From the airport, you can easily take a train to the Central Station (15 minutes) and then the Metro. When we got out of the Metro we asked an employee where the Intercontinental was. He'd never heard of it and shipped us off in the opposite direction. I'm sure if we'd said "the Amstel Hotel," he would have known.
Last week, i spent 4 days in Het Amstel, an iconic place on the board of the river Amstel that gave Amsterdam ("dam in the Amstel" in Dutch) its name. It was business, we started meetings at breakfast and continued during the days and evenigs, and even nights. The bizz was succesfully concluded, also because the quality of the hotel and the patience of staff. Truly international standard!
Wow! I can't say enough great things about this hotel. We arrived late and tired after missing our connection in London. In conversation, we mentioned we were celebrating our 10th anniversary. The room we were given was a beautiful room overlooking the Amstel River. After leaving quickly to go next door, we arrived back to the room with a lovely bottle of champagne and chocolate covered strawberries to help us celebrate. Whwt a great surprise!!Everyone in the hotel exhibited the highest level of service. Always thanking us, welcoming us back, asking if we needed turn down bed service and making sure our stay was unforgettable. We had such a wonderful trip to Amsterdam, and a huge part was due to the hotel.
Just what you would come to expect from an Intercontinental Hotel: superb location, fantastic architecture, exceptional service and a cut above the rest. They made my birthday weekend so special it could not be faulted. I would highly recommend!
We've just had a very enjoyable and relaxing long weekend at The Amstel. Our room overlooked the river which was great as the front of the hotel is currently undergoing major renovations. The pool, spa and the outside seating were a very welcoming place after walking the city, I liked the addition of the light refreshments that were on offer. There's great cocktails to be enjoyed in the A bar or out on the terrace. Overall a very, very pleasant stay, I'm already looking forward to a return visit.
This is a lovely old hotel. Beautiful rooms and public spaces, every detail is thought of and the lovely crest of the hotel appears on pretty much everything which is a lovely touch. The pool and spa are also well appointed and a great place to relax after exploring the city. The staff were excellent. A word of warning as they are undergoing an extensive restoration of the outside of the building. We choose to pay for an upgrade to a room overlooking the Amstel river so that we were unaffected by the works. It was expensive but we are glad we did. We would have not been happy to have our window covered over by scaffolding and woken early by the building works. I really don't think they should be charging full price for rooms affected by the works and this isn't made clear when you book. I fear that a lot of guests might be upset and disappointed when they arrive over the coming months. That aside, this is a lovely hotel and we shall return after the works are completed.
We have travelled extensively and research lodging thoroughly, so rarely have a bad experience in hotels. Overall, our stay at the Amstel was my best hotel experience ever. The combination of the exceptional facility and superb service was tremendous. We stayed 4 nights with IHG points, reserving 10 months in advance. We started a 17-night trip through Europe here and planned the trip around when we could get availability (not so easy on a summer weekend). The week prior to our arrival Monique from reservations contacted us regarding a problem with our reservation. The problem was resolved prior to our arrival, and Monique gave us complimentary breakfast for the duration of our stay to compensate us for our trouble. She probably also was responsible for the upgrade to the Dom Perignon Junior Suite, which was fabulous! We were checked in by a different Monique, who couldn’t have been nicer, and showed us to our room. She then had chocolate covered strawberries and champagne sent up, as we were celebrating our wedding anniversary and my retirement. The second night we had some trouble with the electrical outlets, and Diana the duty manager was exceptional at resolving it. She sent up another bottle of Prosecco with strawberries! The staff all treated us like royalty, but we also had numerous friendly and relaxed chats with staff from Diana, to Monique, to the staff at the spa. Truly an extraordinary experience. A word about the facility. It is simply a beautiful historic building, with many of the little touches one finds in a 5-star hotel (e.g.., lighted art in the elevator, espresso, juices, fruit and snacks at the pool). I could go on and on about the hotel, but suffice it to say there was not one thing we were unhappy about. I have to mention the spa, however, as it was my favorite part aside from the exceptional service. I loved the steam, sauna, and cold plunge pool, and the chairs and loungers set up outside on the river. My wife and I spend a couple of hours out there one evening and we had the whole place to ourselves the whole time. Tremendous. To me, this is a destination hotel. The fact that we stayed in this very expensive hotel with points of course influences my experience. It is true as another reviewer pointed out that they are replacing the roof and working on the front of the hotel (on the side opposite the river). This had no impact on us though, as our view from the room was off to the side, and we spent all of our time in the common areas of the hotel on the river side which was not affected by the repairs.
Just checking in for two nights and was not told that the entire front of the hotel is under construction (and will be for some time). Half of the rooms windows are blocked the rooms get to share in the noise. When pushing for room on other side of hotel was told I was told they could move someone from there for 50 euros per night (their discounted rate! From 75 euros) per night...interesting to find three other couples were told the same thing.
The Amstel is old world luxury. It is an institution being the oldest hotel in Amsterdam and I was lucky enough to stay with them on their 150 year anniversary. In commemoration, they were restoring the building to it's original glory. Other reviews I've read noted being bothered by the construction noise but I never heard anything nor was bothered. Upon arriving, I was offered help with my bags and guided up to my desk for what felt like a more intimate check in experience and then escorted to my room. The attendant explained everything in my room to me and was delighted to offer any help I needed from dinner reservations to sightseeing recommendations. They had placed me on the highest floor with a river view overlooking the city. The hotel isn't in party central but plenty of bars, restaurants, and shops are within walking distance. The room was sizeable with a beautiful view out the window. Summer in Amsterdam is a sight to be seen from above with passing boats, people walking the streets, and at night, dazzling city lights. The bathroom had a large bathtub, separate stand-up shower, and seperate toilet room. I had made plans to wait in line for the Anne Frank House but decided to soak up the views and relax in my hotel room instead. I love the old world traditions that this hotel still partakes in such as room escorting, turn down service, clothes line in bathroom, etc) Room service was speedy and hospitable, but the food seemed a hair above mediocre. This hotel is exactly what I'm looking for from a luxury hotel and will definitely stay again next time I'm in Amsterdam.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 988 reviews