First - all employees were very nice and customer service oriented. The pool areas are pretty awesome for Va Bch...though I don't think heated. My biggest frustration came in three areas: Front Desk Ops, Room Amenities and Valet. On average, it took about 15 mins to check in guest. Not employee problems, ...
Could not use pool. It was drained for cleaning There was no water pressure due to filling of pool. Called to front desk and they turned pool water off to get Pressure back.
Overall our stay was decent. However, I would've rated it higher if the indoor pool was clean and usable. It was GREEN and smelled unkept which was disappointing with 2 children. In addition, the bathroom could've been cleaner. The toilet bowl was cleaned and the shower curtain was moldy. On a positive ...
The facilities were immaculate, but the entire staff was genuinely friendly and professional. Thank you for such a pleasant way to spend the weekend.
It was a great weekend getaway the hotel's location was perfect. I love it if go to Virginia Beach next year I'll will be looking to check in at this hotel.
I booked my room on short notice in the heart of downtown Norfolk. Plenty of parking. Big hotel. The room was huge and clean. It was a great price.
Night girl from front desk was rude at check in. Instead of greeting us she asked if we tryna check in and Was on a personal cell-phone call the entire check in process. Also she gave us a smokers room when we specifically booked non smoking. Then gave us an attitude when we asked to change rooms. ...
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