Overall, very nice place in terms of location and overall property --great pools for adults and kids! Only thing I'd say is that the rooms are outdated/old furniture and not entirely clean. Good spaciousness and overall can't beat the price/comfort for the area.
Dirty and needs a facelift. Rooms a are old and seem dirty
The overall stay was nice. The only thing that could use improvement is the daily cleaning. Due to covid we only could have things sent up to us. They could have at least warned us this was the case.
Resort was outdated, definitely needs some upgrades. Staff was friendly.
We found roaches in our room. We were given a new room however there was miscommunication in moving to the other room in which cleaning staff called resort security because they believed we did not check out that day. Both security and cleaning staff waited in hall until I left room. This all happened within the hour I reported the roaches and got new room. I spoke with front desk to let the know the situation but did not an apology and they tried to justify it by stating it was a computer error that showed room was vacant before I had enough time to gather my things to move to new room.
I thought Virginia Beach was awesome and that the property resort and the access around the resort was very accessible and easy to get to. You can grab a bike and go. It was awesome. What I didn't too much like about the property was the room itself. At first I didn't know that some of the rooms came with a balcony and some didn't we had to fight to get a balcony. Also, I found out that the studio rooms did not have a full kitchen so we had to make due without one. Also as me and my husband sat on the balcony trying to have a nice day a kid was able to open up a hole on the balcony and spit chewed up food on us!!!!! It was soo discussing and disrespectful. We had to call the the front desk so that security could go and handle the situation. I would not be back at this resort. I might try others first. But I will be back at Virginia Beach. I wondered if I would have had a better room would my experience would have been better? Maybe.
Great location, very clean rooms, and comfortable.
I enjoyed my view from my room. I was in a one bedroom suite.The room was not the cleanliness. The vents were dirty and the room felt very damp and muggy. The carpet was wet, the towels and mattress on the let out couch were stained. Thank God i brought my own cleaning supplies and gave it a thorough clean. The key for the garage didn't work and i was forty minutes late to my business meeting because i couldn't get out the garage. I had to walk back to the hotel to inform them and they didn't take any responsibility of the matter even tho there machine was down and wasn't working. They also didn't try to make it right by offering me any type of accommodation for my inconvenience. I tolerated my stay but i would never stay there again.
I’m so happy about this hotel , everything fine pool beach
Great place, excellent location, bar and restaurant were also great. Highly recommend.
The property was beautiful in a great location. Check in was chaotic and unpleasant: felt like we were being handled the whole time. There was no food or morning coffee on-site (except for the insta-brew in the room). The view from the 14th floor was incredible. Plenty of elevators, paid parking was a block away covered in daily resort fee.
Upon arrival at the Ocean Beach Club, the initial interaction with the valet was excellent however when we arrived to the room, we noticed it didn’t appear to be cleaned. There was dust and hair on the nightstand, kitchen counters dirty with handprints as well as the bathroom. In addition the tub did not drain properly, when showering, I was standing in water. The windows had smudges, hand prints as well as head prints. The blankets were also soiled. I love this location, whenever I’m traveling to the area this is where I prefer to reside or next door at the Oceannaire. The seating areas in had soiled cushions. I was surprised with some of the conditions. The staff were accommodating; Jayla Wright, front desk, Juan Ortiz or Orlando/who supervises maintenance staff, Darren Douglas, valet, made my visit more tolerable. The gifted me with an extra day. The staff did whatever was within there authority level to enhance my overall experience.
This is a timeshare property, not really a hotel. I guess you call it a resort to hide the fact. They tried to get us into a high pressure timeshare sales pitch, which we declined. They have problems controlling traffic around their property. Room wasn't fully ready. Several requests had to be made to get the room in shape - e.g. no DVD player (do they get stolen?), bathroom door was not properly put on, lampshade was broken, not enough blankets, one of the HVAC units in the room had no heat..... Service was fine, place was clean. Rooms were nice and large, but I prefer the Hilton next door, which is where we usually stay. Wife wanted to try this place out. That is rated 4+ on Orbitz, while I'd give this place 3 or 3.5 at most.
Located in Northeast Virginia Beach, Ocean Beach Club by Diamond Resorts is next to popular attractions like Virginia Beach Boardwalk and Pacific Avenue. This 347-room, 3.5-star aparthotel welcomes guests with 2 indoor pools, a restaurant, and an outdoor pool.
Explore the aparthotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café.
Each apartment features a kitchen with a microwave, a stovetop, and a dishwasher. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and a safe.
Ocean Beach Club by Diamond Resorts features 2 indoor pools, an outdoor pool, and a children's pool. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach aparthotel include a 24-hour gym, free WiFi in public areas, and a conference center.
Overall, very nice place in terms of location and overall property --great pools for adults and kids! Only thing I'd say is that the rooms are outdated/old furniture and not entirely clean. Good spaciousness and overall can't beat the price/comfort for the area.
Dirty and needs a facelift. Rooms a are old and seem dirty
Thank you for taking the time to read our resort. I apologize about the experience you had as that is not the normal experience. I hope you give us a second chance.
The overall stay was nice. The only thing that could use improvement is the daily cleaning. Due to covid we only could have things sent up to us. They could have at least warned us this was the case.
Thank you for your feedback on our resort! At this resort we don't have daily housekeeping. We are happy to provide any items you need upon request.
Resort was outdated, definitely needs some upgrades. Staff was friendly.
Thank you for taking the time to write a review. I appreciate your feedback about the units and I am glad you enjoyed the staff!
We found roaches in our room. We were given a new room however there was miscommunication in moving to the other room in which cleaning staff called resort security because they believed we did not check out that day. Both security and cleaning staff waited in hall until I left room. This all happened within the hour I reported the roaches and got new room. I spoke with front desk to let the know the situation but did not an apology and they tried to justify it by stating it was a computer error that showed room was vacant before I had enough time to gather my things to move to new room.
Thank you for taking the time to give us your feedback. I am deeply sorry about any miscommunication. Please contact the resort directly if there is anything we can do for you to better the stay.
I thought Virginia Beach was awesome and that the property resort and the access around the resort was very accessible and easy to get to. You can grab a bike and go. It was awesome. What I didn't too much like about the property was the room itself. At first I didn't know that some of the rooms came with a balcony and some didn't we had to fight to get a balcony. Also, I found out that the studio rooms did not have a full kitchen so we had to make due without one. Also as me and my husband sat on the balcony trying to have a nice day a kid was able to open up a hole on the balcony and spit chewed up food on us!!!!! It was soo discussing and disrespectful. We had to call the the front desk so that security could go and handle the situation. I would not be back at this resort. I might try others first. But I will be back at Virginia Beach. I wondered if I would have had a better room would my experience would have been better? Maybe.
Thank you for taking the time to share your experience. We are sorry to hear your stay did not meet your expectations. Please contact the resort directly if you would like to discuss any specifics of your stay. We hope that you allow us to make it up to you in the future!
Thank you for your review. We hope you truly enjoyed your stay with us and hope to see you again soon!
Great location, very clean rooms, and comfortable.
Thanks for your feedback, we are happy you enjoyed your stay!
Thanks for your feed back! We hope you enjoyed your stay with us.
I enjoyed my view from my room. I was in a one bedroom suite.The room was not the cleanliness. The vents were dirty and the room felt very damp and muggy. The carpet was wet, the towels and mattress on the let out couch were stained. Thank God i brought my own cleaning supplies and gave it a thorough clean. The key for the garage didn't work and i was forty minutes late to my business meeting because i couldn't get out the garage. I had to walk back to the hotel to inform them and they didn't take any responsibility of the matter even tho there machine was down and wasn't working. They also didn't try to make it right by offering me any type of accommodation for my inconvenience. I tolerated my stay but i would never stay there again.
Thank you for your feedback. I apologize that your stay wasn’t the usual great experience. I will follow up with the housekeeping team about your room and the garage about the key not working. I hope you will give us a second chance in the future.
Thank you for your feedback on our resort. We are glad you enjoyed the location and amenities. We will see you again soon!