The staff worked overtime to keep residents safe during Hurricane Ian. On the down side, the tub/shower in the room is not very elder friendly. Very high step in sides and slippery bottom with no hand holds on the walls.
Fabulous beachfront location and amenities. Loved the suite set-up. Furniture and decor in rooms and halls are showing their age and could use a refresh.
Did not get logged in without photo id Slept on beach in freezing cold Checked in later under friend with I'd could hear couple next door banging away.Electricity failed to bipap sleep machine. Staff was helpful to my friend & I later
Dnt like the receptionist named Elizabeth, not really helpful not smiling poor customer service
Overall, very nice place in terms of location and overall property --great pools for adults and kids! Only thing I'd say is that the rooms are outdated/old furniture and not entirely clean. Good spaciousness and overall can't beat the price/comfort for the area.
Dirty and needs a facelift. Rooms a are old and seem dirty
The overall stay was nice. The only thing that could use improvement is the daily cleaning. Due to covid we only could have things sent up to us. They could have at least warned us this was the case.
Resort was outdated, definitely needs some upgrades. Staff was friendly.
We found roaches in our room. We were given a new room however there was miscommunication in moving to the other room in which cleaning staff called resort security because they believed we did not check out that day. Both security and cleaning staff waited in hall until I left room. This all happened within the hour I reported the roaches and got new room. I spoke with front desk to let the know the situation but did not an apology and they tried to justify it by stating it was a computer error that showed room was vacant before I had enough time to gather my things to move to new room.
I thought Virginia Beach was awesome and that the property resort and the access around the resort was very accessible and easy to get to. You can grab a bike and go. It was awesome. What I didn't too much like about the property was the room itself. At first I didn't know that some of the rooms came with a balcony and some didn't we had to fight to get a balcony. Also, I found out that the studio rooms did not have a full kitchen so we had to make due without one. Also as me and my husband sat on the balcony trying to have a nice day a kid was able to open up a hole on the balcony and spit chewed up food on us!!!!! It was soo discussing and disrespectful. We had to call the the front desk so that security could go and handle the situation. I would not be back at this resort. I might try others first. But I will be back at Virginia Beach. I wondered if I would have had a better room would my experience would have been better? Maybe.
Great location, very clean rooms, and comfortable.
I enjoyed my view from my room. I was in a one bedroom suite.The room was not the cleanliness. The vents were dirty and the room felt very damp and muggy. The carpet was wet, the towels and mattress on the let out couch were stained. Thank God i brought my own cleaning supplies and gave it a thorough clean. The key for the garage didn't work and i was forty minutes late to my business meeting because i couldn't get out the garage. I had to walk back to the hotel to inform them and they didn't take any responsibility of the matter even tho there machine was down and wasn't working. They also didn't try to make it right by offering me any type of accommodation for my inconvenience. I tolerated my stay but i would never stay there again.
I’m so happy about this hotel , everything fine pool beach
Great place, excellent location, bar and restaurant were also great. Highly recommend.
Located in Northeast Virginia Beach, Hilton Vacation Club Ocean Beach Club Virginia Beach is next to Virginia Beach Boardwalk and Seabreeze Beach. This 347-room, 3.5-star hotel welcomes guests with 2 indoor pools, a restaurant, and an outdoor pool.
This hotel has a restaurant that's perfect for a leisurely bite to eat.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, microwaves, and coffee makers are other standard amenities. Housekeeping is not available.
Hilton Vacation Club Ocean Beach Club Virginia Beach features 2 indoor pools, an outdoor pool, and a children's pool. Free offsite parking is included with your stay. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach hotel include a 24-hour gym, free WiFi in public areas, and a conference center.
The staff worked overtime to keep residents safe during Hurricane Ian. On the down side, the tub/shower in the room is not very elder friendly. Very high step in sides and slippery bottom with no hand holds on the walls.
Fabulous beachfront location and amenities. Loved the suite set-up. Furniture and decor in rooms and halls are showing their age and could use a refresh.
Good Day Amy,Thank you for your feedback on your fabuous stay with us. We are glad you enjoyed the suite set-up and the beachfrotn location. We hope you will be able to enjoy the resort again soon.
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
Did not get logged in without photo id Slept on beach in freezing cold Checked in later under friend with I'd could hear couple next door banging away.Electricity failed to bipap sleep machine. Staff was helpful to my friend & I later
Thank you for taking the time to write your feedback. We apologize the experience wasn't our normal amazing experience. Please contact the front desk if there is anything further we can assist you with.
Dnt like the receptionist named Elizabeth, not really helpful not smiling poor customer service
Thank you for taking the time to write a review. I apologize you experienced this as it isn’t the normal great service we provide. The proper manager has been notified. We hope to see you again soon.
Overall, very nice place in terms of location and overall property --great pools for adults and kids! Only thing I'd say is that the rooms are outdated/old furniture and not entirely clean. Good spaciousness and overall can't beat the price/comfort for the area.
Thank you for your feedback on our resort. We are glad you enjoyed the location and amenities. We will see you again soon!
Dirty and needs a facelift. Rooms a are old and seem dirty
Thank you for taking the time to read our resort. I apologize about the experience you had as that is not the normal experience. I hope you give us a second chance.
The overall stay was nice. The only thing that could use improvement is the daily cleaning. Due to covid we only could have things sent up to us. They could have at least warned us this was the case.
Thank you for your feedback on our resort! At this resort we don't have daily housekeeping. We are happy to provide any items you need upon request.
Resort was outdated, definitely needs some upgrades. Staff was friendly.
Thank you for taking the time to write a review. I appreciate your feedback about the units and I am glad you enjoyed the staff!
Thank you for your feedback.