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Recent guest reviews

Property was outdated, room was dirty; staff was non-existent. Many disappointments.

This Hotel looked good but everything that looks good isn't always good. When I arrived I noticed the distance and location of the hotels parking lot was in my opinion unsafe at night. I had to actually look around in order to find someone to check me in. The Bathroom fan constantly ran and was loud with no turn off switch. My Television did not have a signal even after two maintenance personnel attempted to repair it. I got fed up and asked maintenance to leave.

I loved the location and how close it was to everything we were attending this weekend. A few of the staff members were also very kind and helpful. However, our first concierge was not as helpful and we ended up having to change rooms when the first room he assigned us did not have the amenities I reserved. Plus the room we ended up with had major ceiling damage, liking due to leaking water but since we were only staying for one night, we decided to stick with the new room.

Vey nice hotel and will stay again. Nice room, excellent professional staff. Awesome breakfast. One drawback was overflowing trash cans outside main entrance. Once past that, awesome place.

It was a very nice place to stay, close to everything.

The property was beautiful. Did not get clean towels and ran out of toilet paper.

Staff was friendly. Room was clean. Hotel is not far from Virginia Beach. Easy check in. Overall it’s a great hotel.

The bathroom sink had vomit in it and the room smelled like smoke. We were given another room that was fine. We accepted only because all hotels in the area were full due to Memorial Day weekend.

Phone not working, cold water shut off so about scalded myself trying to wash hands before husband figured cold water shut off, no hair dryer in room so again had to use my phone to call front desk to get one one. Slight disappointment this stay.

It was calm and not very busy. It was close to many things which was great. I wished it served free breakfast especially since I have children. The beds were not the most comfortable but it served the purpose.

Everything was fine! Nice friendly staff and will definitely stay again and recommend

This hotel had bugs in their beds.

The hotel was very over ran by kids running up the halls, the day counter employee was sweet the night one was rude. We found BUGS in our bed then were offered a down graded room. I asked for a refund on my cost was told I was never charged since we checked in on the day we checked out and had a FULL charge for the night on my card. Couldn't get ahold of ANYONE to talk about it until the follow day and was told I would need to call back a different day when the manager is on site. HORRIBLE EXPERIENCE!

The pull out sofa was disgusting! We need a king and pull out and they ended switching us to 2 doubles which was not enough room!

The staff was amazing, very safe place to go with a handy gift shop

It was okay really didn’t like the rooms as much.

Bonney Rd Virginia Beach VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Northwest, Crowne Plaza Virginia Beach Town Center, an IHG Hotel is within a 15-minute drive of popular attractions such as Lynnhaven House and Nauticus National Maritime Center. This 3.5-star hotel has 149 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee weekdays from 6:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, refrigerators, and microwaves are also standard. Private bathrooms are not ensuite.


Property features

Guests of Crowne Plaza Virginia Beach Town Center, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking, Microwave (Microwave)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Accessible Tub)

1 King Bed | Sleeps 2

Room, 2 Twin Beds, Accessible, Non Smoking (Hearing, Roll-In Shower)

2 Twin Beds | Sleeps 4

Guest reviews for Crowne Plaza Virginia Beach Town Center, an IHG Hotel

Everyone (21) Couples (8) Family (15)
2
Partner Couples

Property was outdated, room was dirty; staff was non-existent. Many disappointments.

By on Jan 4, 2022

Review comment responded on Jan 5, 2022

Hi William. I'd like to apologize that we were unable to meet your expectations during your visit with us. We hope will allow us an opportunity during future visits to our area, to build upon your recent visit, and deliver a much better guest experience. Happy New Year and safe travels.

2
Partner Couples

This Hotel looked good but everything that looks good isn't always good. When I arrived I noticed the distance and location of the hotels parking lot was in my opinion unsafe at night. I had to actually look around in order to find someone to check me in. The Bathroom fan constantly ran and was loud with no turn off switch. My Television did not have a signal even after two maintenance personnel attempted to repair it. I got fed up and asked maintenance to leave.

By , from Greenville on Dec 19, 2021

Review comment responded on Dec 19, 2021

Thank you for choosing to stay at the Crowne Plaza Virginia Beach and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues such as yours from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

3
Partner Couples

I loved the location and how close it was to everything we were attending this weekend. A few of the staff members were also very kind and helpful. However, our first concierge was not as helpful and we ended up having to change rooms when the first room he assigned us did not have the amenities I reserved. Plus the room we ended up with had major ceiling damage, liking due to leaking water but since we were only staying for one night, we decided to stick with the new room.

By on Oct 25, 2021

Review comment responded on Oct 25, 2021

Thank you for taking time to leave us positive feedback about your stay. We are happy to hear that you enjoyed all that The Crowne Plaza Town Center have to offer. We apologize about the ceiling damage in your room, and we will work hard to fix the issue you experienced. Thanks for letting us know and hope to welcome you back in the future to provide you with a better experience. Thank you again for staying with us.

5
Partner Couples

Vey nice hotel and will stay again. Nice room, excellent professional staff. Awesome breakfast. One drawback was overflowing trash cans outside main entrance. Once past that, awesome place.

By on Aug 11, 2021

Review comment responded on Aug 13, 2021

Thank your your excellent feedback we are happy to read that you enjoyed you stay with us. We hope to welcome you back in then future.

5
Everyone

It was a very nice place to stay, close to everything.

By on Jul 21, 2021

Review comment responded on Jul 29, 2021

Thank you for taking time to leave us positive feedback about your stay. We are happy to hear that you enjoyed all that The Crowne Plaza Town Center have to offer. It was a pleasure to read your comments about our property! Your kind comments will be shared with our team. We look forward to being of service to you during future visits to Virginia Beach.

3
Partner Couples Business Business

The property was beautiful. Did not get clean towels and ran out of toilet paper.

By on Jul 10, 2021

5
Family Family with small children

Staff was friendly. Room was clean. Hotel is not far from Virginia Beach. Easy check in. Overall it’s a great hotel.

By on Jul 7, 2021

Review comment responded on Jul 29, 2021

Thank you for taking time to leave us positive rating about your stay. We are happy to see that you enjoyed all that The Crowne Plaza Towne Center have to offer. It was a pleasure having you. Your kind rating will be shared with our team. We look forward to being of service to you during future visits to Virginia Beach.

5
Family with small children

By on Jul 6, 2021

Review comment responded on Jul 29, 2021

Thank you for taking time to leave us positive rating about your stay. We are happy to see that you enjoyed all that The Crowne Plaza Towne Center have to offer. It was a pleasure having you. Your kind rating will be shared with our team. We look forward to being of service to you during future visits to Virginia Beach.

2
Family

The bathroom sink had vomit in it and the room smelled like smoke. We were given another room that was fine. We accepted only because all hotels in the area were full due to Memorial Day weekend.

By on Jun 9, 2021

Review comment responded on Aug 4, 2021

Thank you for your feedback- we'll work hard to fix the issue you experienced. Thanks for letting us know and hope to welcome you back in the future to provide you with a better experience. Thank you again for staying with us.

1
Everyone

By on Jun 1, 2021

Crowne Plaza Virginia Beach Town Center, an IHG Hotel

4453 Bonney Rd, Virginia Beach, VA 23462
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