took 4 days for one person and 5 days for other person to get luggage. Made numerous phone calls. One person's needed medicine was in carry-on and was red tagged in Memphis because of small plane and she and the other person were given incorrect information about how to get their luggage in Miami for the flight to Panama (PTY). She had to go to a doctor in Panama and get part of her medicine because she did not have it. They were given the run-around by AA when the luggage was in Miami all the time and it took four days and then five days for it to get to hotel. The other person had to go buy new clothes in order to have enough to get by until his arrived. I was not happy with that.