Front desk staff was great. I had requested a non smoking room, but totally understand that I received a smoking room due to it being Wildcat weekend. However, the state of the room was deplorable. We of course new it would smell like an ashtray, however, there was a red stain on the only chair in the room along with a stain on the floor under the sink. Some pink cap was lodged in the sink drain. The floor was covered in dirt and cigarette ash. There were 2 holes in the bathroom door and the tub was so questionable I refused to take a shower. Again, understand that the hotel was full, but you would expect that the room would be clean. From one housekeeping manager to another, I would be embarrassed to know my team left a room like that.