Staff was very friendly and accommodating. They were able to give us a late check out to better align with our travel planning which was super helpful. there is not alot of things "to do" immediately by the hotel but we were a short walk from the metro, so not a huge issue
The front desk staff was very friendly. They always had a smile and spoke to us when we went through the lobby. The housekeeping staff was pleasant too. Good location. Felt safe.
Well located, close to metro and train station. Also very close by the famous amusement park in Vienna
Extremely friendly and extremely helpful staff. Awesome breakfast.
Spacious modern air conditioning Housekeeping left hair and didn't replace towels left on floor--just hung back up! Unacceptable
Nice hotel close to town and public transportation. The staff spoke good English and were very helpful. Rooms were clean and the wifi worked good.
Located in Leopoldstadt, BASSENA Wien Messe Prater is adjacent to Prater and within a mile (2 km) of other popular sights like Ernst Happel Stadium. This 243-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Electric kettles, safes, and desks are also available. Change of towels is available on request.
BASSENA Wien Messe Prater features free WiFi in public areas, express check-in, and a terrace. Self parking is offered for EUR 25 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include laundry facilities, a vending machine, and a garden.
Staff was very friendly and accommodating. They were able to give us a late check out to better align with our travel planning which was super helpful. there is not alot of things "to do" immediately by the hotel but we were a short walk from the metro, so not a huge issue
The front desk staff was very friendly. They always had a smile and spoke to us when we went through the lobby. The housekeeping staff was pleasant too. Good location. Felt safe.
Dear guest, thank you very much for your great feedback :-) we hope to see you very soon. With best regards from Vienna Jennifer Menner | Operation Host
Well located, close to metro and train station. Also very close by the famous amusement park in Vienna
Dear guest, thank you very much for your great Feedback. We hope to see you very soon. with best regards Jennifer Menner / Front Office Manager
Extremely friendly and extremely helpful staff. Awesome breakfast.
Dear guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! With best regards Jennifer Menner / Front Office Manager
Spacious modern air conditioning Housekeeping left hair and didn't replace towels left on floor--just hung back up! Unacceptable
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jennifer Weber Reception
Nice hotel close to town and public transportation. The staff spoke good English and were very helpful. Rooms were clean and the wifi worked good.
Dear Michael, we are so happy about your review. We appreciate it very much. We are always willing to do the best for our visitors. Hope to see you again. Best regards, Ulrike Regenfelder-Gassner, BASSENA Manager