Skip to main content
Beginning of main content

Recent guest reviews

Brilliant !!! To Thomas, Felix, and the entire staff @ Grand Hotel Wien - Bravo! Well done and so appreciated by your colleague in the hospitality business. I’ll see you again and soon!

I found hair on my bed and in the bathroom. Although the receptionist and every other staff members were amazing, my room was not. I am sorry, but I feel for this money, in a 5 star hotel, I shouldn’t have to pick up foreign hairs

Service was great. Attention for details was excellent. Location is very good. Everything was excellent

Bath tub didn’t drain properly, but other than that, loved it. The staff is super friendly and efficient and the location very convenient, especially for the main concert venues.

Located in the heart of the city. Hotel staff are very friendly. The bed wasn't comfortable, to soft,

Beautiful hotel close to all the attractions. Our room was wonderful and we enjoyed the daily breakfast buffet. The staff were super nice and accommodating. We will definitely be back.

Everything about this hotel is first class. All the people that work there are helpful and make you feel that you are so welcome. When we return we look forward to another delightful stay. Carol & Jack Hummell Castle Rock, Colorado

great location, excellent breakfast buffet, quiet room, lovely interior, friendly staff

Beautiful room with terrace overlooking Ring. Staff super friendly, lobby bar a lovely place to get a drink. The location can't be beat.

Loved everything about this elegant and sophisticated hotel, gorgeous and well-appointed rooms. Ours had an entry hall and large double sink bathroom, high ceilings with crown moldings and classy decor typical of the Mozart era

It was a good experience except for our faulty thermostat. 1st night it would not cool lower than 25c = 77 degrees. Room was way too hot so we slept with balcony door open. We called for repair- second night It was stuck at 19c = circa 66 F so it was too cold. We ultimately shut it off. The sad thing is no one offered some sort of discount or compensation for that miserary. We did not ask for any but disappointing for what should be 5 star hotel.

Our room had a guarantee ready time of 2:00 p.m. which did not happen. The location of the hotel is excellent!!

The Grand Hotel Wien is everything you could want from a 5 star hotel. The staff is extremely friendly & helpful. They made our trip very special. The hotel is beautiful & the rooms are fantastic. There is an entrance into the adjacent mall where you can not only shop for clothing, etc. but a market conveniently provides food & drinks as well. Every luxury you could want is in this hotel. It is located near the city's center old town & you can walk to the opera & museum quarter. The food is first class. Vienna is a beautiful sophisticated city with art, culture & amazing architecture. We have already booked another stay with this elegant hotel as we have traveled to Salzburg & are returning to Vienna for another stay before departing for home. We would stay here any time we visit Vienna & highly recommend this hotel.

Very pleasant experience. Outrageous costs for mini bar and food service in hotel. Staff lovely and helpful.

Great location, easy walk to all tourist sites. Rooms large and elegant, very comfortable stay. Highly recommend.

wonderful location. breakfast buffet overpriced. Le ceil for dinner excellent.

Kaerntner Ring 9 Vienna Vienna

Hotel highlights

  • Walking distance to Vienna State Opera and Musikverein
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Innere Stadt, Grand Hotel Wien is adjacent to Musikverein and within a 5-minute walk of other popular sights like Vienna State Opera. This 5-star hotel welcomes guests with 205 rooms and conveniences like a full-service spa, free in-room WiFi, and a fitness center. It's connected to a shopping center in central Vienna, and also a short walk from Albertina and Spanish Riding School.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

All of Grand Hotel Wien's 205 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, desks, and wardrobes or closets are also available.


Property features

Guests staying at Grand Hotel Wien enjoy access to a full-service spa, a fitness center, and a sauna. Parking is EUR 35 per day (EUR 35 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Exclusive Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Superior Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Grand Hotel Wien

Everyone (10) Couples (3) Family (3) Other (1)
5
Family

Brilliant !!! To Thomas, Felix, and the entire staff @ Grand Hotel Wien - Bravo! Well done and so appreciated by your colleague in the hospitality business. I’ll see you again and soon!

By on Feb 20, 2020

Review comment responded on Feb 26, 2020

Dear valued guest, I am happy to read that you were fully satisfied with your stay and the received service. I will share your review with our team, especially with Thomas and Felix, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience and we are really looking forward to welcoming you back to our hotel if your travels should bring you back to Vienna again. Sincerely, Horst Mayer General Manager Grand Hotel Wien

3
Everyone

I found hair on my bed and in the bathroom. Although the receptionist and every other staff members were amazing, my room was not. I am sorry, but I feel for this money, in a 5 star hotel, I shouldn’t have to pick up foreign hairs

By on Feb 18, 2020

Review comment responded on Feb 26, 2020

Dear valued guest, Thank you for taking the time to tell us about your stay at the Grand Hotel Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Grand Hotel Wien, one of "The Leading Hotels of the World", we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Horst Mayer General Manager Grand Hotel Wien

5
Family

Service was great. Attention for details was excellent. Location is very good. Everything was excellent

By on May 17, 2019

Review comment responded on May 19, 2019

Dear "Guest", We much appreciate your feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5
Partner Couples

Bath tub didn’t drain properly, but other than that, loved it. The staff is super friendly and efficient and the location very convenient, especially for the main concert venues.

By on Apr 18, 2019

3
Everyone

By on Mar 18, 2019

3
Everyone

Located in the heart of the city. Hotel staff are very friendly. The bed wasn't comfortable, to soft,

By on Sep 15, 2018

Review comment responded on Oct 22, 2018

Dear "Guest", We much appreciate your review regarding your recent stay with us at our "Grand Hotel Wien". I am sorry that your experience did not meet your expectations and that you found your bed to be uncomfortable and too soft. On the other side I am happy that all of our staff were very friendly and that you could relish our central location. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5
Everyone

Beautiful hotel close to all the attractions. Our room was wonderful and we enjoyed the daily breakfast buffet. The staff were super nice and accommodating. We will definitely be back.

By on Aug 2, 2018

Review comment responded on Aug 22, 2018

Dear "Meshy", We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5

elegant hotel close to everything

Everyone

Everything about this hotel is first class. All the people that work there are helpful and make you feel that you are so welcome. When we return we look forward to another delightful stay. Carol & Jack Hummell Castle Rock, Colorado

By on Nov 19, 2017

Review comment responded on Jan 10, 2018

Dear Mr. & Mrs. Hummell, thank you so much for your great review regarding your recent stay with us at our "Grand Hotel Wien". I am very happy to read that you found everything about our hotel to be first class. Your positive feedback regarding our staff members are much appreciated and I will let them know about it. Thank you again for sharing your experience and we would be pleased to welcoming you back to our hotel if you return to Vienna. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

5
Everyone

great location, excellent breakfast buffet, quiet room, lovely interior, friendly staff

By on Oct 18, 2017

Review comment responded on Nov 28, 2017

Dear Guest, thank you very much for your feedback regarding your recent stay with us at our "Grand Hotel Wien". I am also delighted that you liked our rooms with its luxurious furniture and modern equipment. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

5

gorgeous!

Everyone
Lobby

Beautiful room with terrace overlooking Ring. Staff super friendly, lobby bar a lovely place to get a drink. The location can't be beat.

By , from NYC on Jul 31, 2017

url importing http://www.orbitz.com/Vienna-Hotels-Grand-Hotel-Wien.h23687-p2.Hotel-Reviews
There was an error importing /Vienna-Hotels-Grand-Hotel-Wien.h23687-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Vienna-Hotels-Grand-Hotel-Wien.h23687-p2.Hotel-Reviews