Room was not ready when we got there a hour past check in time. The lady at the desk said it would be about another hour, and would call when ready. Did not call, so I called and it was ready 2 1/2 hours later than was suppose to be at 5:30. We stayed Thursday thru Sunday, and not once did house keeping come to our room. We had to get towels and rags from front desk each night. Also the day before our trip, management called and asked if we could down grade our room due to plumbing parts not coming in. I will say manager did give a $30 a night discount. Manager Shelly was very nice, and was working her rear off during a very busy time. We will not stay there again due to lack of housekeeping, and very dated facility. Beds were not comfortable, cover around facet in bathroom was coming off, there was a crack at bottom of door that let a lot of light in the room. Kids did love the pool area.