Candlewood Suites Richmond - West Broad by IHG

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

1 bedroom, desk, laptop workspace, blackout drapes
BBQ/picnic area
Property amenity
Full-size fridge, microwave, stovetop, dishwasher
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Laundry
  • Air conditioning

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Virginia Commonwealth University
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (1 King Bed)

8.8 out of 10
Excellent
(57 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (2 Queen Beds)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Studio Suite (Room Type Assigned at Check-In)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Richmond

Candlewood Suites Richmond - West Broad by IHG is located within a few miles (5 km) of Shops at Willow Lawn and Henrico Doctors' Hospital. This hotel has 98 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.0 miles
  • University of Richmond - 5 min drive - 1.9 miles
  • Lewis Ginter Botanical Garden - 6 min drive - 3.5 miles
  • Carytown - 7 min drive - 6.2 miles
  • Virginia Commonwealth University - 9 min drive - 7.0 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

Restaurants

  • ‪Denny's - ‬2 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪Roots Natural Kitchen - ‬2 min walk
  • ‪Mekong Restaurant - ‬16 min walk
  • ‪Original Mexican Restaurant - ‬14 min walk

About this property

Candlewood Suites Richmond - West Broad by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Guests of Candlewood Suites Richmond - West Broad by IHG enjoy a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect 49-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Frequently asked questions

Is free cancellation available at Candlewood Suites Richmond - West Broad by IHG?

Candlewood Suites Richmond - West Broad by IHG provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see around Candlewood Suites Richmond - West Broad by IHG?

This hotel is located in Richmond, close to Richmond Raceway, Lewis Ginter Botanical Garden, and Carytown. You'll also find Science Museum of Virginia and Virginia Museum of Fine Arts within a short drive.

Is parking available on site at Candlewood Suites Richmond - West Broad by IHG?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Candlewood Suites Richmond - West Broad by IHG feature a casino on the premises?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a casino.

Is there an indoor pool at Candlewood Suites Richmond - West Broad by IHG?

No, there is no indoor pool at this hotel.

Is Candlewood Suites Richmond - West Broad by IHG good for couples?

Amenities that appeal to couples at this hotel include a kitchen, a wet bar, and free Internet access.

Does Candlewood Suites Richmond - West Broad by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites Richmond - West Broad by IHG have a restaurant that serves breakfast?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites Richmond - West Broad by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites Richmond - West Broad by IHG for a fee of USD 75 per pet, per week.

Are there connecting rooms at Candlewood Suites Richmond - West Broad by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites Richmond - West Broad by IHG?

The closest major airport to Candlewood Suites Richmond - West Broad by IHG is Richmond Intl. Airport (RIC), which is 15 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Candlewood Suites Richmond - West Broad by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites Richmond - West Broad by IHG.

Candlewood Suites Richmond - West Broad by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 989 reviews
Rating 8 - Good. 257 out of 989 reviews
Rating 6 - Okay. 96 out of 989 reviews
Rating 4 - Poor. 72 out of 989 reviews
Rating 2 - Terrible. 68 out of 989 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Darryl

Business traveler
Disliked: Amenities
I was charged a $50 deposit that was never mentioned in the details on the listing. I also never received my deposit back. Also there was little to no toilet paper in my bathroom.
Stayed 1 night in Jun 2025

4/10 Poor

Melisa

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was pretty dirty. There was definitely some brown matter sprayed on the wall near the toilet. The buttons on the elevator were broken and I’m not sure what was underneath, but it was brown and looked very unsanitary. There was an overall stench. It’s definitely worn down and rundown..
Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Not informative at all, tried to reschedule reservation but kept getting the run around.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness

College dormitory or hotel?

The building is definitely older and gave more of a college dormitory vibe. During check-in, I felt uncomfortable with the front desk staff, particularly Arvain, who asked odd and intrusive questions about my partner. I was glad I had an extra lock for my room door—safety is so important these days, especially with growing concerns around human trafficking. I later spoke with other guests who had the same uneasy feeling about Arvain, which confirmed that my instincts were probably right. On a positive note, the suite was a decent size and overall, I did enjoy my stay. However, someone pulled the fire alarm when there was no emergency, which felt like a prank. Also, the mattress wasn’t very comfortable—something I usually don’t experience at IHG properties.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vilmarie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excelente 100 stars
Stayed 1 night in Jun 2025

2/10 Terrible

Sarah

The most horrible experience ever! People were screaming and fighting in the hallways and kids were running back-and-forth at 10:30 and 2 o’clock in the morning. I had to call downstairs and was just about to call the police. It seemed like a halfway house for the homeless!
Stayed 2 nights in May 2025

8/10 Good

Arminta

Liked: Cleanliness
good
Stayed 1 night in Jun 2025

4/10 Poor

JENNIFER

Stayed 1 night in May 2025

6/10 Okay

Allan

Liked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Charles, Morgantown

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location for a nice hotel. Highly recommend if you want a handicap accessible room.
Stayed 2 nights in May 2025

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Gustavo

Stayed 2 nights in May 2025

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and verey helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Wanda

Stayed 3 nights in May 2025

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful visit. The room was perfect with an extra bed in the living room.
Stayed 1 night in May 2025

8/10 Good

Martha

Traveled with family
Staff was really nice. Place was not dirty but cleaning could be a tad better. Beds were comfortable, I thought Candlewood Suites offered continental breakfast. If they do, it wasn’t served. My experience was good. No bad rating
Stayed 2 nights in May 2025

6/10 Okay

Debra

Liked: Cleanliness, staff & service, amenities
Very clean, well stocked kitchen. Wash cloths were missing, mattress had permanent dips in each side, so not very comfortable, there was a knocking noise each night for which we couldn't determine the source, and people outside smoking pot which wafted into my room through the AC unit.
Stayed 3 nights in May 2025

10/10 Excellent

Devonte

Stayed 1 night in May 2025

10/10 Excellent

Henrietta

Traveled with partner
Liked: Amenities
Plenty of room
Stayed 1 night in May 2025

4/10 Poor

Jose

Traveled with family
The place wasn’t clean, but location was convenient to us and easy parking.
Stayed 3 nights in May 2025

8/10 Good

Aster

Liked: Cleanliness, staff & service, property conditions & facilities
i was only 4 hours
Stayed 1 night in May 2025

10/10 Excellent

Fredrika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place in Richmond. Stay here 7 times a year.
Stayed 2 nights in May 2025