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Candlewood Suites Richmond - West Broad by IHG

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity
Lobby sitting area
Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • Place, Bowlero Richmond
    ‪1 min walk‬
  • Place, Colonial Shooting Academy
    ‪11 min walk‬
  • Place, Bon Secours Heart Institute at Reynolds Crossing
    ‪16 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

8.6 out of 10
Excellent
(61 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 550 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About the neighborhood

Richmond

Located within a mile (2 km) of Bon Secours Heart Institute at Reynolds Crossing, Candlewood Suites Richmond - West Broad by IHG is within 3 miles (5 km) of Shops at Willow Lawn. This hotel has 98 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Bowlero Richmond - 1 min walk - 0.1 miles
  • Colonial Shooting Academy - 11 min walk - 0.6 miles
  • Bon Secours Heart Institute at Reynolds Crossing - 16 min walk - 0.9 miles
  • Markel Building - 3 min drive - 1.9 miles
  • Libbie Mill Dog Park - 4 min drive - 2.0 miles

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

Restaurants

  • ‪Burger King - ‬16 min walk
  • ‪Denny's - ‬2 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪The Answer Brewpub - ‬17 min walk
  • ‪Roots Natural Kitchen - ‬2 min walk

About this property

Candlewood Suites Richmond - West Broad by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Guests of Candlewood Suites Richmond - West Broad by IHG enjoy a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Guests can expect 49-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sitting areas, and refrigerators are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Frequently asked questions

Is free cancellation available at Candlewood Suites Richmond - West Broad by IHG?

Candlewood Suites Richmond - West Broad by IHG provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites Richmond - West Broad by IHG?

As of Dec 22, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites Richmond - West Broad by IHG on Jan 1, 2026 start from $96.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Candlewood Suites Richmond - West Broad by IHG?

This hotel is located in Richmond, close to Lewis Ginter Botanical Garden, Carytown, and Science Museum of Virginia. You'll also find Virginia Museum of Fine Arts and Shops at Willow Lawn within a short drive.

Will I be able to park at Candlewood Suites Richmond - West Broad by IHG?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Candlewood Suites Richmond - West Broad by IHG feature a casino on the premises?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a casino.

Is there an indoor pool at Candlewood Suites Richmond - West Broad by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Candlewood Suites Richmond - West Broad by IHG?

Amenities that appeal to couples at this hotel include a kitchen, a wet bar, and free Internet access.

Are there hot tubs at Candlewood Suites Richmond - West Broad by IHG?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites Richmond - West Broad by IHG have a restaurant that serves breakfast?

No, Candlewood Suites Richmond - West Broad by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites Richmond - West Broad by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites Richmond - West Broad by IHG for a fee of USD 75 per pet, per week.

Does Candlewood Suites Richmond - West Broad by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites Richmond - West Broad by IHG?

The closest major airport to Candlewood Suites Richmond - West Broad by IHG is Richmond Intl. Airport (RIC), which is 15 mi away (20 minutes by car).

Are there rooms with balconies at Candlewood Suites Richmond - West Broad by IHG?

No, you won't find guestrooms with balconies at Candlewood Suites Richmond - West Broad by IHG.

Candlewood Suites Richmond - West Broad by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1005 reviews
Rating 8 - Good. 260 out of 1005 reviews
Rating 6 - Okay. 101 out of 1005 reviews
Rating 4 - Poor. 74 out of 1005 reviews
Rating 2 - Terrible. 73 out of 1005 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Glenn

Stayed 3 nights in Jul 2025

2/10 Terrible

Glenn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting Mattress, Used Sheets, No Resolution

My recent stay at the Candlewood Suites on West Broad Street in Richmond was, unfortunately, a huge disappointment. I booked a room that was supposed to come with a comfortable sofa bed for my daughter, but what we got was far from acceptable. The mattress on that sofa bed was covered in stains and what looked like body hair, crumbs, dirt, and other blemishes. To make matters worse, it was clear the sheets hadn’t been properly changed. When we asked the front desk to replace the bedding, we were told it was “inconvenient” because of the time of night and that they wouldn’t be able to do anything. As a result, we ended up having to put our daughter in the king-sized bed meant for us, while I slept on the couch after folding the sofa bed back up to avoid the dirty mattress. When we tried to get any form of compensation or even a refund, the hotel staff simply told us to contact Hotels.com, refusing to assist us directly. In short, the experience was frustrating and far below the basic standard of cleanliness and service that anyone should expect. I hope this review helps other travelers make a more informed choice and that the hotel management takes steps to improve their guest experience.
Stayed 1 night in Sep 2025

8/10 Good

Barbara J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you reserve your room with a debit card they take THE FULL amount as a hold on day of checking in then also charge you full amount AGAIN once you check in, in person! They said the hold was reversed but I’m still waiting to get it back!
Stayed 2 nights in Sep 2025

6/10 Okay

Sandi, Athens

Stayed 1 night in Sep 2025

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was great - very close to lots of fun sites in Richmond. Our room was a bit musty and the furniture was outdated, but the space was large and a good value for the area. The bathroom was clean and had plenty of hot water. We were satisfied with our stay.
Stayed 1 night in Sep 2025

10/10 Excellent

jerhawn

Stayed 2 nights in Sep 2025

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 4 nights in Sep 2025

6/10 Okay

vanessa

Check in was pretty smooth after having my card charged the morning of my check in for a pay at property rate and not able to check in before 3 pm to a room that was clearly not used for some time. The dirt on the floor was that of a floor that had not been cleaned for some time
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the amenities offered
Stayed 4 nights in Sep 2025

6/10 Okay

BILL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tv was bad. Staff would not replace it and refused to move me to another room.
Stayed 1 night in Aug 2025

6/10 Okay

kimberly

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Charles

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Did the job, TV didn’t work and funky smell in the room
Stayed 1 night in Aug 2025

4/10 Poor

Shin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Stayed 2 nights in Apr 2025

4/10 Poor

Nicholas

Liked: Staff & service, amenities
Disliked: Cleanliness
The room has water in the living room area we can’t take our shoes off
Stayed 1 night in Aug 2025

6/10 Okay

Jovany

Liked: Staff & service, amenities, property conditions & facilities
I like every staff member I talked to was very kind and helpful.hotel room I stay at was clean but I did some “stray pack wraps” inside the dresser( I always check for hidden items). Some People was loud outside but they quiet down when it was time to sleep :) 3.5 star
Stayed 1 night in Aug 2025

2/10 Terrible

Jeremy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Convenient but that’s it! Property and staff not up to par.
Stayed 1 night in Aug 2025

4/10 Poor

Adrienne

Disliked: Cleanliness
While myself and my travel companions checked in late it appears that I was given a pet room. I have nothing against pets as I am a dog owner however, this room reaked of pet odor/urine. I was advised that the hotel was at capacity therefore I didn't attempt to change my room. I advised the front desk of this and was merely met with a I'm sorry you didn't enjoy your stay. The lobby furniture is worn and the elevators are dirty. Also my room light shade had a hole in it. This hotel should be avoided if at all possible.
Stayed 1 night in Aug 2025

10/10 Excellent

Shaneice

Stayed 1 night in Jun 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Derrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property very clean and staff nice
Stayed 2 nights in Jul 2025

4/10 Poor

VICTORIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had tile broken. Hallways had trash in them. Room temp kept going back to 63 after it was set to 73
Stayed 2 nights in Aug 2025

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk is scamming peoples card. Unauthorized truncations we actually had to file a police report over 4 separate charges that were not authorized. Tried to give us a “recipt” that was just a paper with my name on and a credi card number that wasn’t ours. They knew what they were doing and kept saying our bank is the one doing these charges. Spoke with the bank, and now police are involved. Also room was dirty. And they had a problem not finding our reservation at check in even though I had proof of reservation, $200 hotel stay turned into almost $500. We had to lock our card to stop transactions. Even after checkout and left they were still doing charges on our card.
Stayed 1 night in Aug 2025

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