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Dreams Vallarta Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Dreams Vallarta Bay Resort & Spa - All Inclusive

Exterior
Creator video - submitted by DLG Travel
Lobby
3 outdoor pools, pool umbrellas
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Puerto Vallarta
  • Place, Playa Las Glorias
    ‪5 min walk‬
  • Place, Hotel Zone Beach
    ‪7 min walk‬
  • Place, Uno
    ‪16 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Ocean View, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Junior Suite Swimout 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Preferred Club Jr. Suite Garden View, 1 King Bed

Preferred Club Jr. Suite Garden View, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Garden View, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Preferred Club Jr. Suite Ocean View, 1 King Bed

Preferred Club Jr. Suite Ocean View, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Ocean View, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Preferred Club Jr. Suite Swim Out, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Swim Out, 1 King Bed

  • 602 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Garden view

View all photos for Club Suite Swimout 1 King Bed (Master)

Premium bedding, free minibar, in-room safe, desk

Club Suite Swimout 1 King Bed (Master)

  • 1194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Preferred Club Master Suite Oceanfront

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 1194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

View all photos for Junior Suite Ocean View, 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View, 2 Double Beds

7.8 out of 10
Good
(29 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Sea view

View all photos for Jr. Suite Swimout 2 double beds

Premium bedding, free minibar, in-room safe, desk

Jr. Suite Swimout 2 double beds

  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Preferred Club Jr. Suite Garden View, 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Garden View, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Preferred Club Jr. Suite Ocean View, 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Ocean View, 2 Double Beds

  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Sea view

View all photos for Preferred Club Jr. Suite Swim Out, 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Preferred Club Jr. Suite Swim Out, 2 Double Beds

  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Preferred Club Master Suite Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Partial Ocean View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial sea view

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About the neighborhood

Puerto Vallarta

Located in Hotel Zone within a short walk of Bay of Banderas, Dreams Vallarta Bay Resort & Spa - All Inclusive is within a few miles (5 km) of other popular sights such as Malecon. This 327-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Playa Las Glorias - 5 min walk - 0.3 miles
  • Hotel Zone Beach - 7 min walk - 0.4 miles
  • Uno - 16 min walk - 0.9 miles
  • Camarones Beach - 19 min walk - 1.0 mile
  • Malecon - 4 min drive - 1.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

  • ‪Organic Café - ‬3 min walk
  • ‪Himitsu - ‬2 min walk
  • ‪Secrets Preferred Club - ‬1 min walk
  • ‪Castaways - ‬8 min walk
  • ‪Tamarindo - ‬1 min walk

About this property

Dreams Vallarta Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Guests of Dreams Vallarta Bay Resort & Spa - All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. If you drive, take advantage of free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a gym, 2 hot tubs, and a sauna.
32-inch plasma TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, furnished balconies, and iPod docks are also available.
3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capers
  • Carnival
  • Castaways
  • Himitsu
  • Tamarindo

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,781 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • Elevator

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-6 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Now Amber Puerto Vallarta Resort Spa
Dreams Vallarta Bay Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa All Inclusive
Now Amber Puerto Vallarta Resort Spa Optional All Inclusive
Dreams Vallarta Bay Resort & Spa - All Inclusive Puerto Vallarta

Frequently asked questions

Will I find all-inclusive options at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Dreams Vallarta Bay Resort & Spa - All Inclusive?

As of Jan 25, 2026, prices found for a 1-night stay for 2 adults at Dreams Vallarta Bay Resort & Spa - All Inclusive on Feb 21, 2026 start from $483.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Dreams Vallarta Bay Resort & Spa - All Inclusive offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to do within easy reach of Dreams Vallarta Bay Resort & Spa - All Inclusive?

This property is situated in Hotel Zone within a 10-minute walk of Bay of Banderas, Hotel Zone Beach, and Playa Las Glorias. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Is parking available on site at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Secrets Spa by Pevonia is the property's spa and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a casino?

No, Dreams Vallarta Bay Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Vallarta Bay Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 2 hot tubs.

What amenities will couples enjoy at Dreams Vallarta Bay Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as a beach bar and 3 outdoor pools with some guestrooms featuring private pools.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property has 2 spa tubs.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

No, Dreams Vallarta Bay Resort & Spa - All Inclusive doesn't have a restaurant that serves breakfast.

Will Dreams Vallarta Bay Resort & Spa - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Dreams Vallarta Bay Resort & Spa - All Inclusive.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Dreams Vallarta Bay Resort & Spa - All Inclusive?

The closest major airport to Dreams Vallarta Bay Resort & Spa - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 5.1 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Dreams Vallarta Bay Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Vallarta Bay Resort & Spa - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Dreams Vallarta Bay Resort & Spa - All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Dreams Vallarta Bay Resort & Spa - All Inclusive.

Dreams Vallarta Bay Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 502 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 74 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SU FEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staffs and a great view
Stayed 6 nights in Oct 2025

10/10 Excellent

Tiffany

Stayed 6 nights in Aug 2025

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great option. He beach can be a little rough and the water a little dirty but not the properties fault. Good options were solid. Especially the Italian and Japanese restaurants. Breakfast buffet could have been a bit better. Staff was great and the views were amazing.
Stayed 4 nights in Sep 2025

4/10 Poor

Kelsey

Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t the best resort and food was gross
Stayed 5 nights in Oct 2025

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Amenities
When I was initially looking at this resort - I payed close attention to the food and beverage which was better than a lot of all inclusive resorts. The main problem with this resort was the property is very condense so it is extremely noisy! We could hear everything it was the biggest bummer especially traveling with a toddler.
Stayed 7 nights in Oct 2025

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dinning options, no amenities on the beach, constantly approached by vendors on the beach.
Stayed 5 nights in Oct 2025

10/10 Excellent

Monica

Stayed 4 nights in Oct 2025

8/10 Good

Hanming, Irving

Stayed 7 nights in Sep 2025

2/10 Terrible

Daniela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Si te gusta pagar de más, no dormir y esperar horas para comer, Dreams Vallarta bay Resort es perfecto para ti. Me cobraron 105 USD extra por dia por mis hijos, aunque Expedia cobra igual sin importar la edad. Y aunque estoy segura que si lo pague porque al viajar con mucha frecuencia ya lo tengo en mi perfil guardado con las edades de mis hijos No es la primera vez que pasa esto en comentarios más abajo ya está un review tal cual igual a lo que me acaba de pasar Los restaurantes tienen esperas eternas (y el italiano no es para niños, aunque el hotel se dice familiar). En mi caso hubo una boda en el lobby con música hasta la madrugada, ideal si lo que querías era una discoteca y no descanso. Además de que ojo si planeas tu boda aquí ya que la recepción es literalmente el lobby del hotel Climas que no sirven, alcohol barato, comida mala y un trato que deja claro que el turismo local no es bienvenido. Ya que en el lobby priorizaban atender a los extranjeros Dreams … pero de pesadilla.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable view. We had a nice view of the beach and ocean. We didn't venture out of the resort, but it looked decent enough with food and shopping options. The staff was very friendly and helpful. We really enjoyed the swim up bar and the activities in the pool. And surprisingly, the food was delicious!
Stayed 3 nights in Sep 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was murky. However the views, storms and the actual resort was wonderful. I did find it strange that adults on the dreams side couldn’t participate in be secrets side.
Stayed 6 nights in Sep 2025

10/10 Excellent

OSVALDO ALFONSO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2025

8/10 Good

Elspeth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This resort was wonderful. We had a great ocean view from the room, although there was a smell from one sink and housekeeping was not restocking items as stated. The other services and staff were great, especially at the restaurants- excellent servers and fabulous food. The pool attendants were awesome also. We had a great time!
Stayed 4 nights in Sep 2025

10/10 Excellent

Kelli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Beware of the timeshare they’ll try to sell you as soon as you walk in.
Stayed 5 nights in Sep 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Who like to have had a table with 2 chairs to eat T when ordering room service. This was a Junior Suite.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elbertson

Stayed 2 nights in Sep 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todos muy amables, el servició increíble
Stayed 3 nights in Sep 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La hospitalidad es excelente! Mi observación es que el mobiliario del área de la alberca debería mejorar. Pero en general todo estuvo muy bien. Regresaremos y lo hemos recomendado con amigos y familiares. Buen día!
Stayed 5 nights in Aug 2025

10/10 Excellent

Dharmistha, San Antonio

Liked: Cleanliness
Stayed 4 nights in Sep 2025

10/10 Excellent

Marysol

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive! The rooms were spacious. The property felt very secure (they check who goes in and out of the gated property). My only complaint was the fact that the poolside restaurant has a dress code even during the day. My group was dressed for the pool and couldn’t get into the restaurant because one of the men in our group had a tank top on and sleeves are required to enter, but yet us women could enter with just bikini tops!? This didn’t make sense since it was daytime and the restaurant was by the pool. That explained why most people near the pool have to eat from the snack bar instead of the restaurant.
Stayed 3 nights in Aug 2025

10/10 Excellent

LIS RENATA DE LA PENA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Comfortable and clean! The food was amazing! The staff super friendly!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was PERFECT
Stayed 4 nights in Aug 2025

10/10 Excellent

Kellee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I did not like was the two restaurants that I wanted to eat were adult only my son is almost 12 and enjoys fine dining. We were not able to experience other than that. Everything else was good.
Stayed 4 nights in Aug 2025

4/10 Poor

Lu

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The staff is nice but the pool is dirty full of bugs and bees. Especially the big pool. My kids refuse to go into it. The room has a very strong moldy smell. And we got allergy and sick. So we leave the hotel and change to a different one. The front desk refuse to refund us for the days we are not going to stay. Which is not helpful at all. I submitted a review through the hotel’s parent company’s website and then they get the partial refund to us. Besides this. The kids club is great and staff beside the front desk are all great too.
Stayed 7 nights in Aug 2025

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