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Hotel Puebla Plaza

2.5 star property
Colonial hotel in Puebla with a 24-hour front desk

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Photo gallery for Hotel Puebla Plaza

Courtyard
Luxury Room, 1 King Bed, City View | Bathroom | Shower, free toiletries, towels, soap
Interior
Courtyard
Triple Room | Premium bedding, desk, laptop workspace, blackout drapes

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
5 Poniente No 111, Downtown, Puebla, PUE, 72000
  • Puebla Cathedral
    ‪3 min walk‬
  • Zócalo de Puebla
    ‪3 min walk‬
  • Puebla Convention Center
    ‪12 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

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Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, desk, laptop workspace, blackout drapes

Standard Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Classic Quadruple Room, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Luxury Double Room, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Premium bedding, desk, laptop workspace, blackout drapes

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View | Premium bedding, desk, laptop workspace, blackout drapes

Luxury Room, 1 King Bed, City View

  • City view
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Premium bedding, desk, laptop workspace, blackout drapes

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Deluxe With View

Premium bedding, desk, laptop workspace, blackout drapes

Double Room Deluxe With View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Deluxe With Street View

Premium bedding, desk, laptop workspace, blackout drapes

Suite Deluxe With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Premium bedding, desk, laptop workspace, blackout drapes

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Puebla Plaza is next to popular attractions like Zócalo de Puebla and Puebla Cathedral. The 37 rooms at this hotel include private yards, TVs, and premium bedding.

What's nearby

  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Convention Center - 12 min walk - 0.7 miles
  • Centro Expositor - 6 min drive - 1.9 miles
  • Angelopolis Commercial Center - 6 min drive - 3.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

Hotel Puebla Plaza

Colonial hotel in Puebla with a 24-hour front desk
At Hotel Puebla Plaza, guests have access to free WiFi in public areas, express check-in, and express check-out. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage.
Guests can expect free WiFi and TVs with digital channels. Beds sport premium bedding and bathrooms offer free toiletries. Private yards, ceiling fans, and phones are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Reception

Hotel Gilfer

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  • Restaurant
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, 631 reviews
$48 nightly
The price is $57
Jun 16 - Jun 17
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: 11:30 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Puebla Plaza
Puebla Plaza
Hotel Puebla Plaza Hotel
Plaza Hotel Puebla
Hotel Puebla Plaza Puebla
Hotel Puebla Plaza Hotel Puebla

Frequently asked questions

What's there to do around Hotel Puebla Plaza?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Puebla Cathedral. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Will I be able to park at Hotel Puebla Plaza?

No, there isn't parking at this hotel.

Does Hotel Puebla Plaza have a casino?

No, Hotel Puebla Plaza doesn't have a casino.

Is there an indoor pool at Hotel Puebla Plaza?

No, there is no indoor pool at this hotel.

Is Hotel Puebla Plaza good for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, premium bedding, and a turndown service.

Are there hot tubs at Hotel Puebla Plaza?

No, there isn't a spa tub at this hotel.

Does Hotel Puebla Plaza have a restaurant that serves breakfast?

No, Hotel Puebla Plaza doesn't have a restaurant that serves breakfast.

Does Hotel Puebla Plaza allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Puebla Plaza.

Does Hotel Puebla Plaza have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Puebla Plaza?

The closest major airport to Hotel Puebla Plaza is Puebla Intl. Airport (PBC), which is 22.6 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Puebla Plaza?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Hotel Puebla Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 49 out of 251 reviews
Rating 8 - Good. 74 out of 251 reviews
Rating 6 - Okay. 70 out of 251 reviews
Rating 4 - Poor. 28 out of 251 reviews
Rating 2 - Terrible. 30 out of 251 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Close to the zocalo , nice area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanna

Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cheap hotel to stay in downtown…

2/10 Terrible

Montserrat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doors Closed upon arrival.

We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Stayed 2 nights in Jul 2023

2/10 Terrible

Javier Antonio

Disliked: Cleanliness, staff & service
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later. Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in. Pretty infuriating!
Stayed 2 nights in Jan 2023

2/10 Terrible

Hannali

Stayed 1 night in Oct 2022

2/10 Terrible

Carlos

Stayed 1 night in Oct 2022

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Puebla!

My experience here was great. The gal in the front desk was amazing in providing detailed recommendations on getting around the city and provided sources for day trips.
Stayed 2 nights in Oct 2021

8/10 Good

David

Stayed 1 night in Sep 2021

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2021

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

I stayed here twice and had a good experience both times. The reception and cleaning staff are wonderful and you can't beat the central location.
Stayed 2 nights in Nov 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

The reception and cleaning staff here were really excellent, but speak limited English. The location can't be beat as it is less than a block from the cathedral and walkable to the historic center sites of interest. The only improvements I would make would be to include a bathmat with the daily linens, have a towel rod or hook in the bathroom, and to have a shelf near the bathroom sink for putting toiletries. I will definitely stay here the next time I'm in Puebla!
Stayed 1 night in Nov 2019

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puebla Plaza

Great location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and central place to stay

We were lucky enough to get a room during a very busy weekend and stayed one night only. The room was big, comfortable, and clean. The water was hot, the hair products good and despite the crowded streets, it was very quiet for us to rest a while. For three friends traveling together, it was a good budget/comfort pick. No elevator, so be mindful of heavy luggage. Nevetheless, the concierge helped with the bags and getting taxis.
Stayed 1 night in Dec 2018

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities

Poor assistance

The service it was nice but in the night I was in need of assistance and nobody respond to my call.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location in downtown Puebla, rooms and beds too small, no wi-fi
Stayed 1 night in Aug 2018

4/10 Poor

Juan Pablo

Over priced poor hotel

Small rooms without phone or facing outside windows. The whole hotel smells to chlorine. No extra sets of sheets, blankets. Reception won't pick up the phone if there is no more vacancy even if you are a guest already
Stayed 1 night in Dec 2017

2/10 Terrible

Adelle, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom. we ask for a extra pillow and the answer NO we don't have extra pillows.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice colonial feel, very good location right where you want to be.

6/10 Okay

Friar Luis, Chicopee, MA

Liked: Staff & service, room comfort
Disliked: Cleanliness

Perfect hotel in downtown.

The price is perfect. I think we have what we pay. The place is kid of old, but is part of the architecture.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was always polite

8/10 Good

David, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

April 2016

Overall, very good. The exception was consistent poor WiFi reception.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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