8/10 Good
Melanie, Tyler
Traveled with partner
Mar 10, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano.
The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there.
The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room.
Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them.
The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.
Melanie
Stayed 3 nights in Mar 2025