See all properties

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

Choose dates to view prices

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
Property video
3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪14 min walk‬

Room options

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • Garden view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(45 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4
  • Free WiFi

You may also like

Ad

The Reef Playacar Beach Resort & Spa

Playacar
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
8.2 out of 10, Very Good, 1,006 reviews
$163 nightly
The price is $201
May 19 - May 20
Total with taxes and fees
The Reef Playacar Beach Resort & Spa

About the neighborhood

Playa del Carmen

Located in Playacar within 2 miles (3 km) of Quinta Avenida, Viva Maya by Wyndham, A Trademark All Inclusive Resort is within a few miles (5 km) of other popular sights such as Playacar Golf Club. This 604-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.5 miles
  • Playacar Golf Club - 13 min walk - 0.7 miles
  • Playacar Beach - 14 min walk - 0.8 miles
  • Mayan Ruins of Playacar - 18 min walk - 1.0 mile
  • Xaman Ha Aviary - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪rosa roja - ‬6 min walk
  • ‪Viva Wyndham Maya - ‬1 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬1 min drive

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Guests of Viva Maya by Wyndham, A Trademark All Inclusive Resort have access to a full-service spa, 3 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a sauna, free WiFi in public areas, and an outdoor tennis court.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies, safes, and phones are other standard amenities. Change of towels is available on request.
3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Private beach, white sand, sun loungers, beach umbrellas
The Reef Playacar Beach Resort & Spa
Playacar
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
8.2 out of 10, Very Good, 1,006 reviews
$163 nightly
The price is $201
May 19 - May 20
Total with taxes and fees
The Reef Playacar Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on May 19, 2026 start from $470, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Viva Maya by Wyndham, A Trademark All Inclusive Resort provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do close to Viva Maya by Wyndham, A Trademark All Inclusive Resort?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Playacar Beach within a short drive.

Is there parking available at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, self parking is offered for free at the property.

Is there a spa at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, hydrotherapy, and body wraps.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a casino?

No, Viva Maya by Wyndham, A Trademark All Inclusive Resort doesn't have a casino.

Is there an indoor pool at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Viva Maya by Wyndham, A Trademark All Inclusive Resort a good place to stay for couples?

This beachfront property offers many amenities for couples such as 5 restaurants and 3 outdoor pools with some guestrooms featuring a private hot tub.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a restaurant with a breakfast menu?

Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort has 5 restaurants, and serves breakfast for a surcharge.

Will Viva Maya by Wyndham, A Trademark All Inclusive Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Viva Maya by Wyndham, A Trademark All Inclusive Resort?

The closest major airport to Viva Maya by Wyndham, A Trademark All Inclusive Resort is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, every guestroom at Viva Maya by Wyndham, A Trademark All Inclusive Resort comes with a balcony and some offer ocean and garden views.

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Viva Maya by Wyndham, A Trademark All Inclusive Resort.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 434 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was full of activities for all ages. The cafe was my favorite. The coffee was amazing!
Stayed 5 nights in Mar 2026

8/10 Good

Urszula

Traveled with family
Liked: Cleanliness, staff & service, amenities
very nice stay, hospitable, basic rooms ok, shower pressure ok, beautiful beach and layout, lots of activities, restaurant food ok, would definitely go again
Stayed 4 nights in Feb 2026

10/10 Excellent

TANJA, carmichael

Stayed 5 nights in Feb 2026

8/10 Good

Andres

Stayed 8 nights in Jan 2026

6/10 Okay

Rodolfina Milagros

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing like what I expected... the rooms: the air conditioning didn't work properly, and you couldn't adjust the temperature. The bathroom door lock was practically falling off, and I almost got locked in the bathroom. The phone only worked intermittently, the food was the same almost every day, completely bland, and I even got a stomach ache. And as for the friendliness of the staff... some were nice, others not so much. I wouldn't go back!
Stayed 5 nights in Feb 2026

10/10 Excellent

David

Stayed 6 nights in Jan 2026

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes, the room was very clean
Stayed 7 nights in Jan 2026

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything as amazing. The only things that need to be improved is the snack bar selection, and WiFi service
Front entrance
Adults only pool, very well kept
Spa
Hammocks
Stayed 6 nights in Jan 2026

8/10 Good

Jason

Stayed 7 nights in Jan 2026

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at this hotel twice. Food is good. Rooms need to be upgraded. Our first night our room smelled very moldy. we couldnt sleep. luckily they were able to change it the next day. the beach is the best part. clear and clean.
Stayed 5 nights in Dec 2025

10/10 Excellent

Claire, North Cowichan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great vacation during Christmas 2025 at Viva Maya. Large buffet with lots of different options, and when the buffet was closed they have a kitchen by the pool. Make sure to make reservations for the A La Carte restaurants right when you arrive for the rest of your stay, you will not get in same day or even 1 day before. The mexican restaurant and staff there were so much fun. The staff that stood out for us were Jose Luis at Cafe Maya, which has the best coffee, frappes, and smoothies. Luis who worked at adult pool December 27. And the other gentleman I forgot to take his name down, who was working adult pool Dec 25 & 26. He was so patient, quick, nice and respectful. The adult pool was the best. Zero noise except for the birds. Own bar and bathroom. That is usually the only place you can get a chair as well as the beach was always filled with people putting their towels on it. The location is very safe as it is a gated community with homes and resorts and golf course. Even going out of the resort it was lovely seeing Playacar and the ruins that are very close, which you can rent bikes for free and get there within minutes. There was no wifi in the room at all, and when you were in a spot that is populated the wifi stopped working. We were on the 3rd floor (top) if that makes a difference. Insanely talented shows at 9:30pm each night, was better than our Cirque du Soleil show we went to. Would absolutely recommend and go to this resort again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
👌
Stayed 2 nights in Jan 2026

8/10 Good

Daniela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good experience at this property . Second time staying there. The only down side , the drinks not quality .
Stayed 7 nights in Nov 2025

8/10 Good

Cody

Traveled with family
Liked: Cleanliness
good
Stayed 14 nights in Dec 2025

4/10 Poor

jasmine

Stayed 5 nights in Dec 2025

10/10 Excellent

Jamie Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic, the wifi was the only thing lacking.
Stayed 8 nights in Dec 2025

8/10 Good

Braxton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is gorgeous, and the staff is super friendly. But, there’s no cell service or WiFi in your room. The WiFi only works in the common areas. The food in the buffet is never hot, it’s always lukewarm. You have to make reservations at the restaurants, and there aren’t many tables available. The only hot food is the pizza and fries at the snack bar. The evening shows are really fun and entertaining. The 24-hour bar is great, and the bartenders are awesome. I absolutely loved the spa service, it was worth every penny! The whole community is gated and well-secured. We felt safe even walking down 5th Avenue. The beach is breathtaking, and the staff is incredibly friendly. However, there’s a downside: cell service and WiFi are limited to the common areas. The buffet food is consistently lukewarm, and reservations at the restaurants are scarce, leaving you with limited options. The only hot food is pizza and fries at the snack bar. On the bright side, the evening shows are entertaining and enjoyable. The 24-hour bar is fantastic, with knowledgeable and friendly bartenders. I highly recommend the spa service, which is absolutely worth the price. The community is gated and well-secured, making us feel safe even walking down 5th Avenue.
Stayed 6 nights in Dec 2025

8/10 Good

Ravi Chander

Stayed 5 nights in Dec 2025

4/10 Poor

Sannae

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Viva Wyndham Maya – Playa del Carmen: Very Disappointing Family Experience We stayed at Viva Wyndham Maya in Playa del Carmen for 6 nights as a family of three (my husband, our 9-year-old son, and myself), and unfortunately this was one of the most disappointing resort experiences we’ve ever had. Food & Dining The food was, quite honestly, inedible. This was by far the worst buffet food we’ve ever experienced at any resort. Selection was limited, repetitive, and poorly prepared. The quality was so bad that my husband and son ended up surviving almost entirely on pizza and fries for the duration of the trip. Dinner reservations are extremely limited — only one reservation per three days, meaning we were allowed just two reservations for a six-night stay. Unfortunately, the à la carte restaurants were no better than the buffet. The food quality was the same, and the kids’ menus consisted of the same snack-bar style food we were already trying to avoid. Despite sticking to very basic foods, both my son and husband became sick. My son was vomiting all night upon our return home, and my husband’s stomach has been a mess since the trip. Room & Comfort The room was very small for two queen beds, and it felt constantly damp and mois
Stayed 6 nights in Dec 2025

10/10 Excellent

Sara Carla Romana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our eight time on the resort, we are a family of six. I have to say this year was exceptional, we already like the place but in the past we felt that some of the shine was fading. There was for sure a lot of work behind the scene to have an incredible team of animation, buffet quality unbeatable, shows at the level of the best cruise entertaining. Well done! Really well done. We loved our time here and we are super sorry to leave.
Stayed 10 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 5 nights in Dec 2025

8/10 Good

Omar Mata

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So so,room and hotel is very old and doesn't have an elevator.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Yik-Ching

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Definitely amenities - there was none in the room when we checked in. The Italian restaurant is very slow in delivering the food and both times we were there the food was lukewarm and not tasty. While the buffet has a large variety of food, the quality can be improved.
Stayed 7 nights in Dec 2025

4/10 Poor

Nazim

Liked: Cleanliness, amenities, property conditions & facilities
I been their 5 time in same hotel.. major issue always same Management and staff running the place, it’s all about making more money out of you, and service of the staff major issues, everything you ask from them takes forever.. It’s about what package you buy, you buy from Expedia .. they treat you definitely. We told them I been here more then 5 time in same hotel , you think they will treat us repeat customer with open alarm but No Hotel is good , I hope they can change the management they don’t even try to speak English properly..
Stayed 7 nights in Dec 2025

Hotels