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Tukan Hotel Playa del Carmen

Property class: 3.5

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Photo gallery for Tukan Hotel Playa del Carmen

Interior
Exterior detail
Reception
Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

  • Garden view
  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

  • Garden view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, blackout drapes, free WiFi, bed sheets

Two Bedroom Suite

  • Garden view
  • 463 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Tukan Tower

Family Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Family Tukan Tower

  • Garden view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Deluxe Tukan Tower

Deluxe Tukan Tower | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

Basic Room (En Edificio Exterior) | In-room safe, blackout drapes, free WiFi, bed sheets

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Tukan Hotel Playa del Carmen is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 149-room, 3.5-star resort has a restaurant, an outdoor pool, and free in-room WiFi.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Aldo's - ‬1 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk

About this property

Tukan Hotel Playa del Carmen

Guests of Tukan Hotel Playa del Carmen enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a porter/bellhop, wedding services, and a garden.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Ceiling fans, safes, and free toiletries are also standard.
Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 3 floors
  • 5 buildings
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Dogs only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

What's there to do near Tukan Hotel Playa del Carmen?

This resort is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on Apr 29, 2026 start from $47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tukan Hotel Playa del Carmen include a casino?

No, Tukan Hotel Playa del Carmen doesn't have a casino.

Is there an indoor pool at Tukan Hotel Playa del Carmen?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

Does Tukan Hotel Playa del Carmen feature a restaurant that includes a breakfast menu?

Yes, Tukan Hotel Playa del Carmen serves breakfast for a surcharge at La Ceiba.

Will Tukan Hotel Playa del Carmen allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Tukan Hotel Playa del Carmen for a fee of MXN 250 per pet, per night. A deposit of MXN 500 per stay is collected.

How close is the airport from Tukan Hotel Playa del Carmen?

The closest major airport to Tukan Hotel Playa del Carmen is Cozumel Intl. Airport (CZM), which is 22.3 mi away (257 minutes by car).

Does Tukan Hotel Playa del Carmen offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Tukan Hotel Playa del Carmen.

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 219 out of 1004 reviews
Rating 8 - Good. 290 out of 1004 reviews
Rating 6 - Okay. 247 out of 1004 reviews
Rating 4 - Poor. 115 out of 1004 reviews
Rating 2 - Terrible. 133 out of 1004 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Hector

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a terrible experience with this hotel, and when I asked for assistance from Expedia, rhe rep didn’t care. I arrived close to midnight, and the Hotel receptionist was busy with a report and took about 30 minutes to pay attention to us (no other people were waiting, just us). He was annoyed that we were waiting for him and gave us the worst possible room, in front of a busy street (noisy at night), on the 3rd floor with no elevator. We had to carry our luggage up the stairs, with no bellboy to help either. The water from the shower and faucet is from the sea (salt water), so no fresh water even to wash your face. No glasses, no table to put our stuff, rotten and private faucets and outlets (I attached pictures), mold on the walls. When I explained this to the Expedia rep, he only offered to talk to the hotel to get me a refund, but offer no solution or second accommodation, not even at a “higher price” that I would have gladly paid
Stayed 5 nights in Jan 2026

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of non-working or damage amenities, including stairs, pool, jacuzzi etc. Very limited parking and most employees have an attitude with clients, saw a few people arguing with front desk.
Stayed 4 nights in Dec 2025

6/10 Okay

Leonel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025

10/10 Excellent

Irma Leticia

Traveled with family
Excelente servicio Recepción muy amable volveremos pronto ❤️
Stayed 1 night in Oct 2025

10/10 Excellent

Irma Leticia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Stayed 4 nights in Oct 2025

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Sep 2025

10/10 Excellent

Jorge Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge Alejandro

Stayed 2 nights in Sep 2025

6/10 Okay

Victor Hugo

Stayed 9 nights in Jul 2025

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Luz L.

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
At the beginning when we first arrived to our first room, the room was very hot because AC wasn’t working and smelled humid and moldy. It seems there was a leak from roof because there was water on the floor by bed. But they did a great job in changing our room to a better room. In that room AC was working and it smells better. There is no fridge or microwave. Breakfast buffet was good and staff were polite, friendly and helpful.
Stayed 6 nights in Aug 2025

8/10 Good

YAMARIE L ROSA, SAN JUAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La llave del cuarto la ponen en el brazalete, lo cual es buena idea, PERO lo MALO es que es a UNA SOLA persona p/c. Eso NO nos gustó porque fui con una amiga y ella dependía de mi para entrar al cuarto. Si se le quedaba algo, yo tenia que interrumpir lo mío para buscar lo de ella. :-( En lo demás, está bastante bien y buena ubicación.
Stayed 6 nights in Jul 2025

6/10 Okay

Rocio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Manuel

Stayed 2 nights in May 2025

6/10 Okay

miguel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
Stayed 4 nights in Apr 2025

6/10 Okay

Juan

Needs upgrades.
Stayed 8 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Martin

Traveled with partner
Disliked: Property conditions & facilities
Needs some updating too outdated it
Stayed 6 nights in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025

10/10 Excellent

Janice Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Christel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

10/10 Excellent

Monse

Stayed 2 nights in Dec 2024

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