Located in Downtown Playa del Carmen, The Palm at Playa is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 66-room, 4-star hotel has a bar/lounge, an outdoor pool, and free in-room WiFi.
What's nearby
Quinta Avenida - 2 min walk - 0.1 miles
Calle 12 - 3 min walk - 0.2 miles
Central Square - 5 min walk - 0.3 miles
Playa del Carmen Main Beach - 6 min walk - 0.4 miles
Playacar Beach - 13 min walk - 0.7 miles
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Restaurants
Mercado 174 - 1 min walk
Don Mario Steak and Pasta House - 1 min walk
Renzo's Pizza - 1 min walk
Mr. Kiwi - 1 min walk
Calle ocho - 1 min walk
About this property
The Palm at Playa
The Palm at Playa offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Additional amenities include a hot tub, a terrace, and a banquet hall.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, laptop-compatible safes, and phones.
An outdoor pool and a hot tub are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
A bar/lounge
A poolside bar
Restaurants on site
Rooftop
Things to do
Hot tub
Outdoor pool
Stereo
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Beach towels
Garden
Pool loungers
Pool umbrellas
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
More
3 buildings
3 floors
Banquet hall
Built in 2012
Designated smoking areas
Mosquito nets
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided
Entertainment
40-inch smart TV with cable channels
Food and drink
Limited room service
More
Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city: MXN 58.66 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-004904/2025
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a fire extinguisher.
Additional information about polices, regulations, and more:
Pool access available from 8:00 AM to 9:00 PM.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Property is also known as
Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen
Frequently asked questions
Are free cancellation options available at The Palm at Playa?
The Palm at Playa offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.
How much does it cost to stay at The Palm at Playa?
As of May 10, 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on May 11, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see within easy reach of The Palm at Playa?
This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.
Will I be able to park at The Palm at Playa?
No, there isn't parking available at the hotel.
Does The Palm at Playa include a casino at the property?
No, The Palm at Playa doesn't have a casino.
Will I find an indoor pool at The Palm at Playa?
No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 9:00 PM.
What will couples enjoy most about a stay at The Palm at Playa?
There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a poolside bar.
Are there hot tubs at The Palm at Playa?
No, there isn't a spa tub at this hotel.
Does The Palm at Playa have a restaurant that serves breakfast?
Yes, The Palm at Playa serves breakfast (local cuisine) for a surcharge each morning at Rooftop.
Will The Palm at Playa allow pets to stay free of charge?
No, pets aren't allowed at The Palm at Playa.
Are there connecting rooms at The Palm at Playa?
No, there aren't connecting guestrooms at this hotel.
How far is the airport from The Palm at Playa?
The closest major airport to The Palm at Playa is Cozumel Intl. Airport (CZM), which is 22 mi away (256 minutes by car).
Can I book a room with a balcony at The Palm at Playa?
Yes, some guestrooms at this hotel offer either a furnished balcony and a terrace where guests can enjoy garden and city views.
The Palm at Playa Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
Location quiet and clean nice rooftop bar and pool the staff were nice!
I’d stay here again!
Lawrence
Stayed 1 night in Feb 2026
2/10 Terrible
Michael
Feb 7, 2026
Disliked: Amenities
Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Hotel was out dated, dirty & poor management. Sheets were dirty & had stain, towels were so old & pale.
No soap & shampoo , we were asking for few days & finally bought by ourselves. Not a four star only one star motel! Not happy at all. 🙂