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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools
VIP Access

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Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Property video
Premium bedding, down comforters, free minibar, in-room safe
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Free WiFi

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪29 min drive‬
  • Place, Puerto Morelos Town Square
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(33 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • 1096 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 994 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(34 reviews)
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 1096 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 1089 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(33 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 5205 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Beach/ocean view

Luxury Junior Suite Ocean Front

7.4 out of 10
Good
(31 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

7.0 out of 10
Good
(8 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.8 out of 10
Excellent
(5 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 3437 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

8.2 out of 10
Very good
(120 reviews)
  • 544 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 out of 10
Good
(5 reviews)
  • 548 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

About the neighborhood

Puerto Morelos

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort places you 6.6 mi (10.6 km) from El Tinto Golf Course. This 1005-room, 5-star property welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
  • Moon Palace Golf Club - 19 min drive - 7.0 miles
  • Puerto Morelos Beach - 29 min drive - 10.5 miles
  • Ojo de Agua Beach - 32 min drive - 12.2 miles
  • Puerto Morelos Town Square - 33 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Agave Mexican Cuisine
  • ‪the cave - ‬6 min walk
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪Cusco - ‬18 min drive
  • ‪Côté À Costa - ‬23 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 6 outdoor pools
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort features a full-service spa, 6 outdoor pools, and a free water park. Limited parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
Plasma TVs come with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies, and MP3 docks.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

9 outdoor pools, pool umbrellas, sun loungers
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  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.6 out of 10, Excellent, 1,854 reviews
$635 nightly
The price is $773
Jan 26 - Jan 27, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 4.06 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.
Property Registration Number 005-007-006211/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Will I find all-inclusive options at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include surfing/body boarding, tennis, and volleyball.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on Jan 7, 2026 start from $414.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property in Puerto Morelos is within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is there parking available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, though parking is limited.

Is there a spa available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, detox wraps, and couples treatments.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort include a casino at the property?

No, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 6 outdoor pools, and 12 restaurants.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort has 12 restaurants, and serves free full breakfasts each morning.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort allow pets to stay free of charge?

No, pets and service animals aren't allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

The closest major airport to Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 10.4 mi away (20 minutes by car).

Are there rooms with balconies at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort comes with a balcony with some featuring ocean or garden views.

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a wedding venue?

There are wedding services available at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort if that's in your vacation plans.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1177 out of 2471 reviews
Rating 8 - Good. 573 out of 2471 reviews
Rating 6 - Okay. 321 out of 2471 reviews
Rating 4 - Poor. 183 out of 2471 reviews
Rating 2 - Terrible. 217 out of 2471 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gerardo, Silt

Liked: Cleanliness, property conditions & facilities
Nice rooms A lot of food choices Good amenities
Stayed 1 night in Dec 2025

2/10 Terrible

Kendal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool bar was always shorted staffed waited for long period of times for drinks.
Stayed 4 nights in Dec 2025

6/10 Okay

Diana Victoria

Stayed 3 nights in Sep 2025

10/10 Excellent

Sara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
Stayed 4 nights in Sep 2025

6/10 Okay

Hal

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Pools and lazy river were overcrowded; service was extremely slow and lacked the typical courtesy you would have expected. Food was fair at most of the restaurants on site.
Stayed 7 nights in Jun 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

AMEET

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 7 nights at Royalton Splash Riviera Cancun with our 3.5-year-old and friends who also have two young daughters. We travel to Mexico every 3 months and, despite reading mixed reviews, decided to give this property a try. Unfortunately, the experience fell short in many areas. Check-in on day one took almost 2 hours at the Expedia lounge as staff kept going back and forth with their manager over text about possible upgrades. After all the delays we ended up keeping our original room. When we walked in, we noticed visible mold in the bathroom, and the building itself was surrounded by active construction. At night, even with white noise, we heard cleaning crews in the hallways, and at 6am loud banging and dragging furniture above our suite woke our daughter. After complaints and more back and forth, we were eventually moved to another room the next day. The food was another disappointment. The buffet repeated the same items daily, often ran out of food, and the poolside options were extremely limited. For a family stay, variety and convenience were lacking. The resort also felt much smaller than advertised, with limited activities, and would have been boring if not for traveling with our group of friends. On a positive note, some staff stood out for their service, especially Eduardo, our concierge, and Mardo, a buffet waiter. Still, overall this resort does not live up to Autograph Collection standards. I would recommend looking at other resorts.
Stayed 7 nights in Sep 2025

10/10 Excellent

Rashida Tanisha, Far Rockaway

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and resort were nice & my two rooms were upgraded which was a plus. I enjoyed my stay and would recommend others to stay her.
Stayed 4 nights in Sep 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & great view, a lot of options for food & good drinks as well They treated us VIP at check in, at Hunter Steakhouse & shoutout to Mr Fransisco & the manager of the restaurant
Stayed 1 night in Sep 2025

10/10 Excellent

Neeru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb resort , respectful staff , great hospitality
Stayed 3 nights in Sep 2025

10/10 Excellent

Neeru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & respectful people good service
Stayed 1 night in Sep 2025

2/10 Terrible

Bing

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not value for money!

Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
Stayed 6 nights in Sep 2025

10/10 Excellent

Miesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Clean property very nice resort
Stayed 3 nights in Sep 2025

8/10 Good

Enrique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlanna

The room was clean and comfortable. All the staff were friendly and accommodating and helpful. Only con is the morning calls that woke us up multiple times.
Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel Perez, HIALEAH

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall 7/10
Stayed 7 nights in Aug 2025

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Pamela

Stayed 4 nights in Aug 2025

8/10 Good

Gissell

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to celebrate my daughter's birthday. since my reservation was thru Expedia my check in process was easy however, the rest of the group were inline for almost two hours. the food was not great you better off making reservations for the restaurants and it has to be done a day in advance.
Stayed 3 nights in Sep 2025

2/10 Terrible

Melissa

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jigneshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Pany

Stayed 6 nights in Sep 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im gonna take a moment of my time to write this amazing review about the hotel staff with special mention of my room servers Yareni y Clarisa, they are amazing and friendly person, always taking care of me and my family, I recommend this hotel for family vacation to everyone wants to visit Mexico (Cancun) Hola voy a tomar un momento de mi ajustado tiempo para recomendarles este bello Hotel en Rivera Maya cancun, muy buen staff destacanto a nuestras muchachas del servicio de habitación Yareni y Clarisa, muy buenas personas y super atentas conmigo y mi familia, excelentes trabajadoras y con una infinita calidad humana, ojala y este review haga efecto en sus jefes y la lleven a un proximo nivel dentro de esta instalacion…
Stayed 4 nights in Sep 2025

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Sep 2025