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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

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Exterior detail
8 bars/lounges, 2 poolside bars, beach bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(75 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

8.2 out of 10
Very good
(103 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | Free minibar, in-room safe, desk, blackout drapes

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Platinum Yucatan Princess Adults Only - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 470-room, 5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 17 min drive - 6.1 miles
  • Playa del Carmen Main Beach - 17 min drive - 6.4 miles
  • Maroma Beach - 21 min drive - 9.2 miles
  • Xcaret Eco Theme Park - 29 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Fresco Bar - ‬11 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Beach Bar - ‬3 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Guests of Platinum Yucatan Princess Adults Only - All Inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free minibar items, furnished balconies, and coffee makers are also available.
13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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  • Spa
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8.6 out of 10, Excellent, 3,098 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No cribs or infant beds are available.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Will I find all-inclusive rate plans at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on May 11, 2026 start from $306, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What is there to do near Platinum Yucatan Princess Adults Only - All Inclusive ?

Guests enjoy the property's location in Playa del Carmen based on their ratings, and it's a short 16-minute walk from Playa Xcalacoco and also 19 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Will I be able to park at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Platinum Yucatan Princess Adults Only - All Inclusive ?

Princess Spa Platinum is the property's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and couples treatments.

Are there luxury amenities available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, guests can indulge in luxuries such as 13 outdoor pools, 6 restaurants, and a beach bar at this property.

Does Platinum Yucatan Princess Adults Only - All Inclusive feature a casino?

No, Platinum Yucatan Princess Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

Is Platinum Yucatan Princess Adults Only - All Inclusive good for couples?

This adults-only property offers many amenities for couples such as a beach and a beach bar with some guestrooms featuring a private indoor hot tub.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a hot tub?

No, but this property does have a steam room.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Platinum Yucatan Princess Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Platinum Yucatan Princess Adults Only - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Platinum Yucatan Princess Adults Only - All Inclusive .

Does Platinum Yucatan Princess Adults Only - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Platinum Yucatan Princess Adults Only - All Inclusive ?

The closest major airport to Platinum Yucatan Princess Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.2 mi away (288 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, every guestroom at Platinum Yucatan Princess Adults Only - All Inclusive comes with a furnished balcony and some offer pool views.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Platinum Yucatan Princess Adults Only - All Inclusive if you plan to say "I do" during your trip.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1722 out of 3105 reviews
Rating 8 - Good. 731 out of 3105 reviews
Rating 6 - Okay. 367 out of 3105 reviews
Rating 4 - Poor. 139 out of 3105 reviews
Rating 2 - Terrible. 146 out of 3105 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

carlos l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I have been so far
Stayed 5 nights in Apr 2026

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness
I had an awesome time, this was my first experience at an all inclusive resort! Room was clean and spacious. Food and drinks were great. The hotel staff were very friendly and helpful. By the 2nd day they already recognized me and the family and they suggested fun activities.
Stayed 3 nights in Apr 2026

10/10 Excellent

Rosetta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property.the staffs are great and super helpful especially Enrique he was the besttttt..will definitely be back on the future
Stayed 4 nights in Mar 2026

10/10 Excellent

Kelcey

Stayed 4 nights in Feb 2026

10/10 Excellent

Robert, Shady Cove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful, food was great, rooms were clean and comfy.
Stayed 10 nights in Jan 2026

10/10 Excellent

Jaime Hernandez

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great. Environment was clean. Food was okay.
Stayed 4 nights in Feb 2026

8/10 Good

Colin Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice stay, enjoyed it a lot. Staff were great. Entertainment staff were very energetic and social, cleaning staff were very professional and polite, food and beverage staff were also professional and friendly. The only thing I didn’t like was being pressured into buying massages, excursions, gifts, etc. I think if people want these things they will approach them, it shouldn’t be the vendors approaching us. I will likely stay at a different resort next time because of this, but the food was good, weather was good, room was good, overall a wonderful time.
Stayed 6 nights in Feb 2026

6/10 Okay

Vladimir

Room could have been cleaner
Stayed 7 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Great resort, clean, friendly staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Khaymia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled for my birthday. Nov. 20-23. We stayed in the room with the jacuzzi outside and also a soaking tub in the room. The suite was very spacious and nice looking. Some minor updates needed but overall it was a good stay. The speciality restaurants were good; the steakhouse was my favorite. The food was good with plenty of options. I don’t drink alcohol so the nonalcoholic beverages were lacking. I enjoyed my stayed here overall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Building 5 platinum swim out was outstanding. Massages at the spa were wonderful. Food was great. Entertainment was brilliant. Beach a small tho.
Stayed 7 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Place was great! A lot of solitude but you can spend time with others at the party pool. Room service and housekeeping was prompt. Restaurants were good. Jeremiah was a great bartender.
Stayed 4 nights in Jan 2026

6/10 Okay

MELLISA Lynn

Stayed 7 nights in Jan 2026

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the platinum pool bar was relaxing and the bartender incredibly attenive
Stayed 7 nights in Jan 2026

8/10 Good

John H, Chilliwack

Traveled with partner
Liked: Amenities, property conditions & facilities
Rooms was nice and clean, quit often the forgot to fill fridge with water bottles, or they forgot the towels, otherwise okay
Stayed 14 nights in Jan 2026

10/10 Excellent

Henry

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jan 2026

10/10 Excellent

Abdramane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer Service !
Stayed 3 nights in Jan 2026

6/10 Okay

Dale

Stayed 15 nights in Jan 2026

6/10 Okay

Barbara

Traveled with group
Liked: Cleanliness, property conditions & facilities
The rooms and grounds were very clean. The staff very good. Entertainment mediocre. Food good but nothing spectacular. The swimming pools were freezing cold water and my room had only tepid chilly water in the shower so I avoided washing my hair. I was told at the front desk to let it run for a full 5 minutes to heat up, but that did not do the trick. This resort does not have the tropical feel that one would want when visiting the area as it is mostly granite and concrete buildings with a tiny tiny rocky beach.
Stayed 3 nights in Jan 2026

10/10 Excellent

Frank Makonnen

Stayed 7 nights in Jan 2026

8/10 Good

Chynna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! We had a swim Out room allowing us to sit poolside at the Main pool right out of our room. The staff was very friendly and kind. Most food was good with some variances. The staff that puts on the shows does a great job also!
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

8/10 Good

Michael

Traveled with group
Liked: Cleanliness
Leaving a 4 star because we really did have a great time but this resort has some flaws. I wouldn’t be a repeat customer. Will you have a great time? Yes. Will you eat decent food for a resort? Yes. The drinks are not good. The sour bar mix they use has an odd flavour, and whatever they clean the reusable plastic cups with leaves this strange taste to the drinks. Bruschetta restaurant is the best. We got upgraded to platinum room for free by being Expedia gold members. However, our room on the platinum side was directly across from the disco so the music was blasting till 1am. It never kept me and my husband awake but I could definitely see it affecting others. The rooms are dated, the showers need some serious upgrades. The grout is deteriorating and I thought at one point a mushroom would grow from the corners. Beds are moderately comfy and the auto AC keeps the room at a comfortable temperature. The chlorine pools are very well maintained, they do a great job keeping them clean. Foam party at the pool was fantastic Room cleaners are great. The beach is not great.. rocky and lots of seaweed. You have to walk 4-5 mins down to the sunset family side to get consistent sand. My husband actually injured his foot on a rock. Beware of the beach excursion sellers. They say the cenote is private tour and it is a large group. Also they will quote you in USD, then convert it to pesos and charge you $20MXN to $1USD convert rate. (Written by wife, 3 couples trip ages 28-40)
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at several true 5-star resorts, and in my opinion this property felt closer to a 4-star experience. Some bars seemed outdated, and while the room was comfortable, it did show some age. We stayed for eight days. Pros: Food is subjective, but as a picky eater I really enjoyed it. The beach grill was a hidden gem we didn’t find until a few days in and was one of our favorite spots. All restaurants had good food, though service was inconsistent. At times we waited a long time for water or drinks, and the Rodeo Grill took over two hours from seating to dessert. The grounds are very well maintained, staff was friendly and helpful, and there are plenty of pools to choose from depending on your vibe. Cons: Restaurant service was often slow. At the buffet, our server frequently came to the table only once during the entire meal. The constant selling of spa services was frustrating. Spa staff are positioned throughout the resort, so you’re pitched promotions multiple times a day, which gets old quickly. Washcloths were extremely hard to get and rarely restocked, requiring calls to the front desk and long waits each day. The basic internet was very poor, and you have to pay about $20 per week/per device for usable speeds. Streaming wasn’t realistic without upgrading. The beach was very small and not very appealing during our January stay. Overall: It’s a good resort, but nothing special. Having stayed at higher-end properties, I wouldn’t return.
Stayed 8 nights in Jan 2026

8/10 Good

Dehlia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and very fast and efficient. Check in was a bit delayed as only one check in person working making the air time about 35+min. Hotel was clean and the only issue we had was a clogged toilet during first night. The staff was called and came up within minutes to assist. Food options are all over. I would suggest visiting sister locations as this buffet seemed blended on flavor. A lot of varieties. Swim up bar was great and bartenders were fast and entertaining. Don’t forget the have men bring long pants as most of the food spots require and this was unfortunate as we only got a note about being dressed to enter and no dress shorts are allowed.
Stayed 4 nights in Jan 2026

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