Hotel Kavia 5th Avenida

3.5 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Desk, blackout drapes, free WiFi, bed sheets
Front of property
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

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Room options

Deluxe Double Room

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe King Room

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Kavia 5th Avenida is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 3.5-star hotel has 63 guestrooms and offers an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Hotel Kavia 5th Avenida

Hotel with a rooftop terrace, steps from Quinta Avenida
At Hotel Kavia 5th Avenida, guests enjoy features like an indoor pool, an outdoor pool, and a rooftop terrace. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this boutique hotel include free WiFi in public areas, a terrace, and a TV in a common area.
Guests can expect free WiFi and 42-inch Smart TVs with satellite channels. Bathrooms offer rainfall showers and free toiletries. Ceiling fans, phones, and desks are other standard amenities. Change of towels is available on request.
An indoor pool and an outdoor pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 20

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

Is free cancellation available at Hotel Kavia 5th Avenida?

Hotel Kavia 5th Avenida provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Hotel Kavia 5th Avenida?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Hotel Kavia 5th Avenida?

No, there isn't parking at this hotel.

Does Hotel Kavia 5th Avenida feature a casino on the premises?

No, Hotel Kavia 5th Avenida doesn't have a casino.

Will I find an indoor pool at Hotel Kavia 5th Avenida?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hotel Kavia 5th Avenida good for couples?

This boutique hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Hotel Kavia 5th Avenida?

No, this hotel doesn't have a spa tub.

Does Hotel Kavia 5th Avenida have a restaurant that serves breakfast?

No, Hotel Kavia 5th Avenida doesn't have a restaurant that serves breakfast.

Will Hotel Kavia 5th Avenida allow pets to stay free of charge?

No, pets aren't allowed at Hotel Kavia 5th Avenida though service animals are welcome.

Does Hotel Kavia 5th Avenida have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Kavia 5th Avenida?

The closest major airport to Hotel Kavia 5th Avenida is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Are there rooms with balconies that I can book at Hotel Kavia 5th Avenida?

Yes, some guestrooms at Hotel Kavia 5th Avenida offer a balcony and may feature city views.

Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 354 out of 990 reviews
Rating 8 - Good. 320 out of 990 reviews
Rating 6 - Okay. 152 out of 990 reviews
Rating 4 - Poor. 74 out of 990 reviews
Rating 2 - Terrible. 90 out of 990 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently changed to Kavia. Service was good.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Marla Mae

Liked: Staff & service, property conditions & facilities
I liked so close to tour meeting places so close to beach 7 11 1 minute walk extra friendly staff
Stayed 5 nights in Jan 2025

2/10 Terrible

Fernando Brogan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the roof top closed plus bar closed
Stayed 1 night in Jan 2025

2/10 Terrible

Michelle, El Paso

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, My 14k gold ring was stolen, I had to go to the police station to make the report, another guest from a different room got 5000 pesos taken as well. Management didn’t offer any help. The hotel is no longer name Reina Roja the actual name is Kavia and has different administration, also it’s under renovation and the construction workers are left wondering around the guest hallways and rooms all day with no staff supervision, since is getting renovated throughout the day you are unable to sleep due to the loud noises that they make. This was the worst experience that I ever had. Total nightmare. I had stayed in La Reina Roja before and NEVER had an issue before until now that is called different (KAVIA) very disappointing at EXPEDIA for misleading us with a false advertisement and not be updated of the new changes.
Stayed 6 nights in Jan 2025

8/10 Good

Petr

Stayed 1 night in Jan 2025

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in construction don have pool and is dirty
Stayed 2 nights in Jan 2025

4/10 Poor

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of roches. Hotel in construcción they star making noise 8 am. Hotel very low quality. Dirty and desorganize. I would not stay there again. No pool.
Stayed 4 nights in Jan 2025

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024

2/10 Terrible

Joe

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No thank you.

This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Stayed 3 nights in Dec 2024

2/10 Terrible

Ruben Damian

Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Past it's prime

I loved the look of this hotel, architecturally it's quite unique. However it's long past its prime. The rooms have a sewer small, the bedding was stained, the walls had gouge marks, and the pool was drained and out of commission. There are some bizarre elements such as a hot tub right next to the registration desk, an old Mercedes coupe in the back of the lobby, and all the plants are dead or dying. Breakfast is cheap, but terrible. Someone opened my door at 4am on my first night. I have no idea what that was about and complaining to the front desk resulted in no reaction. The location is good though, and fairly quiet for Mexico.
Stayed 5 nights in Dec 2024

2/10 Terrible

Eleonora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’hôtel devrait être fermé car est en rénovation. Ils font des travaux pendant la journée et pendant la nuit c’est un bruit insupportable de la boîte de nuit voisine La douche ne fonctionne pas bien et l’internet est trop lent On a manqué d’électricité et les serviettes de bain sont dans un état lamentable
Stayed 1 night in Dec 2024

8/10 Good

Yevhen

Traveled with partner
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Yevhen

Good
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 5 nights in Dec 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.
Stayed 14 nights in Dec 2024

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Let's see, There's no windows in the room! The WiFi went down my second night and never came back. Pool was closed. They were Jack hammering with work. I left a very expensive dress shirt when I checked out. Went back the next day a it's gone. Stolen!
Stayed 2 nights in Dec 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weird but ok

Stayed 2 nights in Nov 2024

6/10 Okay

James

Stayed 6 nights in Oct 2024

2/10 Terrible

LUCIE, London

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Liked: Staff & service, room comfort
Todo bien solo si un poco mas de limpieza en las sabanas
Stayed 1 night in Jul 2024

8/10 Good

Carlos, Cd Juárez

Liked: Staff & service
You get what you paid for , don’t expect much
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024