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Wyndham Sea Pearl Resort Phuket

4.5 star property
Luxury resort with 2 restaurants, near Patong Beach

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Photo gallery for Wyndham Sea Pearl Resort Phuket

Water view
Deluxe Suite 1 Bedroom and Living Room | Jetted tub
Property grounds
Villa, Private Pool | Minibar, in-room safe, desk, soundproofing
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
12 Prabaramee Road, Patong Beach, Patong, Phuket, 83150
  • Place, Nurul Islam Mosque
    ‪19 min walk‬
  • Place, Patong Beach
    ‪2 min drive‬
  • Place, Bangla Road
    ‪3 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room Pool Access

Minibar, in-room safe, desk, soundproofing

Deluxe Room Pool Access

  • Sleeps 2

View all photos for Private Pool Suite

Minibar, in-room safe, desk, soundproofing

Private Pool Suite

  • Sleeps 2

View all photos for One-Bedroom Suite Pool Access

Minibar, in-room safe, desk, soundproofing

One-Bedroom Suite Pool Access

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Pool Access

Minibar, in-room safe, desk, soundproofing

Deluxe Room, Pool Access

  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

  • Garden view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, soundproofing

Suite, 2 Bedrooms

  • Garden view
  • 1593 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Pool Access

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom, Pool Access

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Pool Access

Minibar, in-room safe, desk, soundproofing

Suite, 2 Bedrooms, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 1593 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Private Pool

Suite, Private Pool | Minibar, in-room safe, desk, soundproofing

Suite, Private Pool

  • Garden view
  • 1593 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool

Villa, Private Pool | Minibar, in-room safe, desk, soundproofing

Villa, Private Pool

  • Mountain view
  • 1335 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite

Minibar, in-room safe, desk, soundproofing

Two Bedroom Suite

  • Sleeps 4

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Sleeps 2

View all photos for One-Bedroom Suite

Minibar, in-room safe, desk, soundproofing

One-Bedroom Suite

  • Sleeps 2

View all photos for Private Pool Villa

Minibar, in-room safe, desk, soundproofing

Private Pool Villa

  • Sleeps 2

About the neighborhood

Patong

Wyndham Sea Pearl Resort Phuket places you within 2 miles (3 km) of popular sights like Patong Beach and Bangla Road. This 204-room, 4.5-star resort welcomes guests with 8 outdoor pools, 2 restaurants, and free in-room WiFi.
View more Resorts in PatongOpens in a new window

What's nearby

  • Nurul Islam Mosque - 19 min walk - 1.0 mile
  • Patong Beach - 2 min drive - 1.2 miles
  • Nanai Road - 2 min drive - 1.2 miles
  • Bangla Road - 3 min drive - 1.5 miles
  • Jungceylon Shopping Center - 3 min drive - 1.5 miles

Getting around

  • Phuket Intl. Airport (HKT) - 51 min drive

Restaurants

  • ‪ร้านลาบขอนแก่น 2 - ‬13 min walk
  • ‪ร้านกาบกล้วย (Kaab Gluay Restaurant) - ‬8 min walk
  • ‪Le Latong - ‬10 min walk
  • ‪ป้าเล็กอาหารตามสั่ง (Single Dish Food) - ‬12 min walk
  • ‪51 Coffee And Tea - ‬12 min walk

About this property

Wyndham Sea Pearl Resort Phuket

Luxury resort with 2 restaurants, near Patong Beach
Guests of Wyndham Sea Pearl Resort Phuket enjoy 8 outdoor pools, a nightclub, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1600 per vehicle one-way. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this luxury resort include a gym, free WiFi in public areas, and conference space.
Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Balconies, refrigerators, and minibars are also standard.
8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 km
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alfa Club and Restaurant
  • Mook Talay

Things to do

  • 8 outdoor pools
  • Children's pool
  • Fitness classes
  • Gym
  • Nightclub
  • Pilates classes
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 2,271 square feet of conference space
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 24 buildings
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for THB 1500 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately THB 530 for adults and THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 1600 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Sea Pearl Resort
Sea Pearl Villas
Sea Pearl Villas Kathu
Wyndham Sea Pearl Resort Phuket Patong
Sea Pearl Villas Resort Kathu
Sea Villas Resort
Sea Pearl Villas Hotel Patong
Sea Pearl Villas Resort Patong, Phuket
Wyndham Sea Pearl Resort Phuket Patong
Wyndham Sea Pearl Resort Phuket
Wyndham Sea Pearl Phuket Patong
Wyndham Sea Pearl Phuket

Frequently asked questions

Are free cancellation options available at Wyndham Sea Pearl Resort Phuket?

Wyndham Sea Pearl Resort Phuket offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Wyndham Sea Pearl Resort Phuket?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at Wyndham Sea Pearl Resort Phuket on Mar 1, 2026 start from $89.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Wyndham Sea Pearl Resort Phuket?

This resort is located in Patong, close to Patong Beach, Bangla Road, and Karon Beach. You'll also find Jungceylon Shopping Center and Kalim Beach within a short drive.

Will I be able to park at Wyndham Sea Pearl Resort Phuket?

Yes, self parking is offered for free at the resort.

Does Wyndham Sea Pearl Resort Phuket include a casino?

No, Wyndham Sea Pearl Resort Phuket doesn't have a casino.

Will I find an indoor pool at Wyndham Sea Pearl Resort Phuket?

No, this resort doesn't have an indoor pool; however, there are 8 outdoor pools.

What will couples enjoy most about a stay at Wyndham Sea Pearl Resort Phuket?

There are many amenities for couples at this resort, including 8 outdoor pools and a bar plus some guestrooms feature private pools.

Are there hot tubs at Wyndham Sea Pearl Resort Phuket?

Yes, some guestrooms at this resort feature private indoor spa tubs.

Does Wyndham Sea Pearl Resort Phuket have a restaurant that serves breakfast?

Yes, Wyndham Sea Pearl Resort Phuket has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Wyndham Sea Pearl Resort Phuket allow pets to stay free of charge?

No, pets and service animals aren't allowed at Wyndham Sea Pearl Resort Phuket.

Are there connecting rooms at Wyndham Sea Pearl Resort Phuket?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Wyndham Sea Pearl Resort Phuket?

The closest major airport to Wyndham Sea Pearl Resort Phuket is Phuket Intl. Airport (HKT), which is 22.7 mi away (51 minutes by car).

Are there rooms with balconies at Wyndham Sea Pearl Resort Phuket?

Yes, every guestroom at Wyndham Sea Pearl Resort Phuket comes with a balcony with some featuring garden or pool views.

Wyndham Sea Pearl Resort Phuket Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 385 out of 1001 reviews
Rating 8 - Good. 268 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 112 out of 1001 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was horrible , the attention in the restaurant was good but the food is terrible, the hotel not The hotel administration does not comply with what they promote on their website.
Stayed 4 nights in Jul 2025

2/10 Terrible

Nora, La Mesa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience and management didn't even reply to me: I am writing to formally file a complaint regarding my recent stay at Wyndham Sea Pearl. My experience was far below expectations and caused significant stress and discomfort during what was supposed to be a celebratory trip for my 40th birthday. We arrived at the hotel around 1:30 AM after over 23 hours of travel, exhausted and eager to rest. Unfortunately, the welcome we received was far from hospitable. The staff at the front desk were arguing among themselves and did not greet us upon arrival. When I requested our room information, the staff member who assisted us provided minimal details and seemed dismissive. When we entered our assigned room, we discovered that it was in poor condition and found mouse droppings on the tray with the toothbrushes and shampoo. Feeling extremely uncomfortable, my husband inspected the room further, but we reluctantly decided to sleep and address the issue in the morning. The following day, I requested a room change. Initially, the staff claimed no rooms were available but promised to relocate us later in the day. After packing our items and preparing to leave for lunch, I visited the front desk to confirm the arrangement, only to find that no one seemed aware of the request. After reminding a staff member of the situation, we were finally assured of a new room. Upon returning to the hotel, the new room presented a different issue: roaches. This was the final straw for us.
Stayed 5 nights in Jan 2025

2/10 Terrible

derek

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My 1st day was terrible, the TV was not working. There was water leaking under the sink in the bathroom. I slipped and hurt my knee and my leg hurtkneehurt my leg and hurt my knee.
Stayed 6 nights in Apr 2025

2/10 Terrible

Black

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Our first room has ants everywhere. They sprayed and it didn't work. They were even in the bed. Move us in a different room but it was a downgrade from my original booking. But nothing was offered for the inconvenience, no free day or even a refund for a night of no sleep because of ants. I'm waiting on the receipt as my rate should have changed because we got a downgrade.
Stayed 6 nights in Apr 2025

2/10 Terrible

Damien

Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience – Would Not Recommend If you’re looking for a lively, welcoming atmosphere, this is not the place. Throughout my entire week, I encountered only a handful of other guests, leaving the hotel feeling eerily empty, quiet, and devoid of energy. The location was particularly inconvenient. Situated high in the hills, it’s isolated with no footpaths nearby, making walking to places like Bangla Road — as some reviews suggested — impossible. In reality, you will need to arrange transport for every trip, and the drive is much longer than advertised, especially with traffic. The property itself is large and confusing to navigate, with no elevators, countless stairs, and winding pathways. At times, it felt more like wandering through a deserted complex than staying at a resort. The breakfast offering was disappointing. Despite being promoted as a buffet, it consisted of a limited selection: a few pastries, some eggs, and a small amount of fruit. Hot dishes often appeared cold and unappetizing, and the dining area was consistently empty, adding to the sense of isolation. As for the pools, they were also empty — and while that might initially seem appealing, the visible broken floorboards around the area raised serious safety concerns. Overall, I would recommend researching other options if you’re seeking a more comfortable and enjoyable stay.
Stayed 7 nights in Mar 2025

2/10 Terrible

Simon, Southbank

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was terrible not clean at all insect inside the room and in bed the showers so dirty
Stayed 2 nights in Mar 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service
Property needs some maintenance done. It’s a little rundown.
Stayed 9 nights in Feb 2025

10/10 Excellent

Ashley

Stayed 6 nights in Feb 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a BIG resort. It's also showing its age in some ways. The two of those factors I think are why some reviews are negative. The property is well maintained, and the staff is helpful but spread thin by the size of the resort.
Stayed 2 nights in Mar 2025

10/10 Excellent

Awsaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Mathew

Stayed 3 nights in Feb 2025

2/10 Terrible

Magdalene

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The initial check in process was very chaotic and not very welcoming Receptionist was yelling at a difficult guest. The overall cleanliness was of a very poor standard, eg stains on the bedsheets. The accommodation is best suited to the young crowd. The nights were very loud and catching a good nights sleep was difficult with the road noise of all the bikes pulling in from a long night out.
Stayed 4 nights in Feb 2025

6/10 Okay

Nicholas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay started off a little rocky with the 2 rooms we requested not being available. Were looking for privacy hence the two separate rooms for 3 travelers. They said it would be ready the next day. It wasn't. We had packed all our belongings just to have to unpack again. Twice we did this. Finally they gor us our rooms. One room was ok. Second room wasnt stocked properly but not the end of the world. Plunge pool was less than desirable and clearly hadnt been cleaned. Didnt even bother to mention to staff at that point. For the price we paid not the greatest value. The plus side.......Great location close to town if you grab a taxi or a Grab. Grounds are nice along with the common pools. Food / Coffee /Beer overpriced but most hotels are as well.
Stayed 5 nights in Feb 2025

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 4 nights in Feb 2025

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

wade

Stayed 9 nights in Jan 2025

2/10 Terrible

Amin

Stayed 4 nights in Feb 2025

2/10 Terrible

Avery, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Avery, New York

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OVERALL HORRIBLE!!! I’ve traveled to over 40 countries and this has been by far the worst resort I’ve ever been at. I stayed here for 7 night. The first night was in a deluxe room and the other 6 nights was in a suite. The deluxe room was filthy. The pillows were wet, sheets had stains, shower had mold, and the hot tub had dirt and rust. I called the front desk over 10 times to have someone come look at the room but i got no answer. Only when i went ti the front desks did they send someone to look at the room. When they came up to my room i pointed everything out and the guy said ok and never came back to my room. Because of the inconvenience the front desk gave me a late checkout time but one if the cleaning ladies knocked on my door twice to tell me i had to leave. She went as far as sticking her foot in the door so i couldn’t close it and slapped my hand down. There’s no management on the grounds so i had to make a complaint with the front desk only for them not to do anything at all. I wasn’t accommodated in any way. They gave me a number to reach out to one of the managers but they never responded to my messages. The property is very dated and run down. The wood by the pools are chipped and cracked to the point i almost got a splinter from walking on it. Very poor experience overall. I would never recommend this place to anyone.
Stayed 5 nights in Jan 2025

6/10 Okay

maribeth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There’s a lot of maintenance issue from leaky ceiling,faucet not draining and bedroom lock not functioning properly.poor lighting in the street in between villas.wecould not find our room.the place is roomy and clean .it was a pleasant stay otherwise
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Stayed 1 night in Jan 2025

6/10 Okay

Vinod

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Very bad service at check in lobby

We travelled so many hours by flight to reach the hotel. We were exhausted. At the lobby they were canvassing us to take a tour with Wyndham club. She inconsiderate of them to push on that not realizing that we have travelled a long way. Very bad service at the check in lobby
Stayed 6 nights in Jan 2025

2/10 Terrible

Michael, Shoreline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR: DO NOT STAY HERE. This place is one of the most disorganized accommodations I’ve ever stayed in. From the moment I checked in, the room was a mess, and the other guest trying to check in was facing the same issue. They informed us that the property was overbooked and would shuttle us to a sister property. However, I insisted on staying in the suite I had booked, as I had paid for it. Surprisingly, the staff member offered to upgrade me to a free room for one night. I accepted and spent the night in the upgraded room, which was pleasant but lacked basic amenities like a working shower and stains throughout the unit, indicating poor maintenance. The next day, it was time to change rooms. All three employees at the desk were engrossed in customer service issues related to my check-in experience. I stood there for about 30-45 minutes before one of them finally managed to assist me. Fortunately, they had our room ready as promised and moved our luggage. While waiting I overheard the same conversations happening about "we have no rooms, but I can put you in an upgraded one and if you want to continue to stay there you have to pay extra per night in addition to what you've already paid." In my opinion, I think it's a scam that they're trying to pull in order to get guests to pay more for upgrades. Due to character limit my full review won’t fit. See google reviews for full details.
Stayed 5 nights in Jan 2025

4/10 Poor

Jose E

Disliked: Staff & service, property conditions & facilities
Initially the property seems nice and clean, rooms are clean to be honest, nothing wrong about it, but maintenence and cleanliness of the ponds (little pools) by the rooms is very bad...water dirty and a bit smelling... no shuttke to the beacj as advertised and after A/C pipe broke and leak at night, I found myself on the floor when walked to the coffee area... phone lines didn't work, couldn't ask for help, had to walk down to the front desk...no manager on site for over two months as i was told...personnel is unprofessional, they can't help in any way...very limited English-speaking knowledge...real bad experience.
Stayed 3 nights in Jan 2025

2/10 Terrible

Omar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally write reviews but I felt like had to as this hotel was terrible, they don’t clean your room you have to keep calling them numerous times and when they finely do they don’t even change your sheets they use the same ones and also they never change towels or even add toilet paper it’s a hassle to get it done, at reception there is always someone arguing about something with the staff. I mean I did read the bad reviews before booking but it was cheapest I could find so I went with it as I needed to be in that area but I didn’t realise would be so bad
Stayed 9 nights in Jan 2025

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