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The ASHLEE Plaza Patong Hotel & Spa

4.0 out of 5.0

Recent guest reviews

Rooms are pretty clean with all amenities like umbrella, kettle drier,, extra large bed good for families with kids..... Breakfast is really good for both vegetarian and non vegetarians...hotel travel desk is well and offer comparable rather cheap prices than outside... People at reception are rude... Bad service regarding water bottles.. No staff is available after 11...

We stayed in the suite and it was clean and pleasant enough. Slight issues- poor communication with staff. For example, we asked for change for the washing machine and I'm not sure if the staff understood but we were told to go somewhere else for the change then later told no it's not working (the washing machines look fine...) Breakfast buffet is also pretty ordinary.

Our second visit to Ashlee and again pleased. Some staff remembered us even its a big hotel and as always were smiley and friendly. The room we had this time was on a higher floor with a nicer view of mountain.

Honestly think the reviews are highly unfair. We traveled from Ireland had two rooms next door to each other. The staff where very pleasant and helpful. Cleaners where excellent in every day. Its a perfect distance from bangla road and the beach a nice 10-15 min walk. Or 5 mins on a taxi bike. The food market is 1 mine away which has exceptional food. The rooms are good WiFi is good. Before wee got here we where nervous of the comments but from our stay cant fault the place. We stayed for 10 nights. I would recommend this hotel. The only fault i have is the view from the balcony but that is minor.

bad service, people at reception are not really nice, get only one towel and it's not clean, In the dining room the food is not tasty and the juice is disgusting, the toilets in the lobby stink, and dirty, no toilet paper. The hotel has several buildings, and the room I sleep is separate from reception.

Best part is location, and its awesome staff members. Hotel is beautiful and good to stay if you want a close place to the Patong beach. It is surrounded by all kinds of shops and market where you can get good food as well as do shopping. The property itself is good and it has nice spacious rooms, which is well maintained and managed by the staff members. We spent 3 nights there and enjoyed all kinds of amenities offered there..

We booked this place for a family holiday for 8 days (six people in 3 rooms). We booked after we looked at the pictures. We tried to contact the hotel to confirm the booking and to request them three rooms adjacent to each other ,but only got a reply to confirm that we are booked. Any other queries were never answered. There are 4 buildings. Two of them have rooftop pools. They all have lifts. Rooms that were alloted to us were in building 4. Rooms were decent sized. Bathrooms are not luxurious but just fine. Breakfast is in building 2 . It wasn't great. There is no variety . Cooks and the staff is rude and limited ability in English. WIFI is not that great. Rooftop pools are useless unless you need a tan. There is no shade . The pools have no security doors or monitoring. The location is the only thing going for the place. It is a short walk to the Patong beach, Bangla road andnumerous places for massages.

Poor Internet and nothing looks the same as the photos (pool). The pool also needs to be heated and taken care of. If there are 4 buildings, at least make them close together. We also got blamed for stealing an umbrella, there wasn't even one in our room from the first day. Phuket is a good place to stay but the hotel is the opposite.

Checked in on the 17.12.17 for 5 nights. Arranged through booking.com. Up on a late check the greeting was unremarkable at best. The complementary welcome drink never arrived and when considering we had our 2 and half year old with us. I’d expected a more warm friendly welcome. The hotel is split over 3 separate buildings. We was placed in building 3. The refrigerator in the room didn’t work and took two whole days for this to be replaced. Not good when you have a baby with you and keeping things chilled is essential in the Thailand climate!!! The air con was also intermittent at best. I got the impression the hotel actually control the temp. It never seemed to work well during the evenings and night time. Considering the time it took the replace the refrigerator, I didn’t bother with what concluded would be a futile complaint to management about this. The WiFi. Let me put it this way... the free city WiFi available by the beach is far far better than that in our room #3209. This issue was raised but appeared to fall on death ears! We never once tried the breakfast as reviews are not good. We did notice each morning that the breakfast buffet restaurant area was almost always empty. I get the feeling we did not miss much. Breakfast options elsewhere are numerous for similar price point. The positives are the room was very clean. Nice new bedding and towels. Also quite modern but don’t be fooled by the marketing photos. The pool area was ok and a good sun spot but had no shaded area. Also had no security gates by the stair wells that in both sides where very close to the pool. We visited once! Overall with the numerous options available nearby I would not choose to stay here again.

The hotel has started showing its age. Walls need painting. Generally the hotel is not very clean. Most towels were torn in my room. The breakfast was not good in terms of quality and verity of items. The pool on the roof was good though.

34/50-57, Prachanukhro Road Patong Phuket

Hotel highlights

  • Close to Patong Beach and Bangla Night Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

The ASHLEE Plaza Patong Hotel & Spa places you within a mile (2 km) of popular attractions like Patong Beach and Bangla Night Street. This 249-room, 4-star hotel welcomes guests with 3 outdoor pools, a restaurant, and free in-room WiFi. It's also near Simon Cabaret and Banana Walk.


Dining

Enjoy a leisurely bite to eat at Bistro (All Day Dining), the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

The ASHLEE Plaza Patong Hotel & Spa's 249 rooms are soundproofed and provide balconies, refrigerators, and minibars. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Safes, phones, and desks are also standard.


Property features

At The ASHLEE Plaza Patong Hotel & Spa, guests enjoy 3 outdoor pools, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1000 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a rooftop terrace, free WiFi in public areas, and a 24-hour business center.

Room options

Deluxe Room, Balcony

Full 1 | Twin 2 | Sleeps 3

Executive Suite, Balcony

Full 1 | Sleeps 3

Superior Room - Stay 3 nights free Upgrade to Deluxe Room

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 574 reviews