2/10 Terrible
Bryan
Aug 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was nothing short of a disaster. We booked for 3 nights (July 29–August 1) but checked out after just one night (July 30) because the conditions were completely unacceptable. To make matters worse, we had prepaid through Expedia and are now out of that money as well.
The room was infested with ants, the bathroom tub was covered in pink bacteria, and the shower curtain was filthy from top to bottom. The wallpaper was stained and peeling, the ceiling had multiple rough and unfinished plaster patches, and even the floor lamp was rusted. The pull-out bed had broken springs, the sheets were stained, and the entire room smelled musty and unclean. It felt old, neglected, and extremely poorly maintained.
What should have been a 4-day family vacation with our three children turned into just 1 day because of how bad the conditions were. We left feeling completely disappointed and frustrated, not only because our trip was ruined, but also because we are now out the money we spent on this awful experience.
Suggestions: This property needs a complete overhaul. Management must address the pest infestation, thoroughly deep-clean all rooms and bathrooms, replace stained and damaged furniture and linens, repair unfinished ceilings and peeling wallpaper, and properly inspect rooms before guests arrive. Basic cleanliness and maintenance should be the bare minimum for any hotel, and unfortunately, this stay fell far below that standard.
Bryan
Stayed 3 nights in Jul 2025