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Palace Inn & Suites - Newport News/Jefferson Ave

2.0 star property
Motel in Newport News with free parking

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Photo gallery for Palace Inn & Suites - Newport News/Jefferson Ave

Traditional Double or Twin Room, 2 Double Beds | Individually furnished, desk, blackout drapes, iron/ironing board
Private kitchenette
Traditional Double Room, 2 Queen Beds | Bathroom | Combined shower/tub, towels
Individually furnished, desk, blackout drapes, iron/ironing board
Front of property

Reviews

4.8 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

View in a map
10608 Jefferson Ave, Newport News, VA, 23601
  • Place, Riverside Medical Center
    ‪5 min drive‬
  • Place, Huntington Park
    ‪5 min drive‬
  • Place, Christopher Newport University
    ‪6 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪28 min drive‬

Room options

View all photos for Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Private kitchenette

Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Double Room, 2 Queen Beds

Private kitchenette

Traditional Double Room, 2 Queen Beds

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Studio Suite, 1 King Bed

Private kitchenette

Traditional Studio Suite, 1 King Bed

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double or Twin Room, 2 Double Beds

Private kitchenette

Traditional Double or Twin Room, 2 Double Beds

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Newport News

Located in Brentwood, Palace Inn & Suites - Newport News/Jefferson Ave is within a few miles (5 km) of sights such as Huntington Park and Riverside Medical Center. This 32-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and express check-out.
View more Motels in Newport NewsOpens in a new window

What's nearby

  • Riverside Medical Center - 5 min drive - 3.2 miles
  • Huntington Park - 5 min drive - 2.5 miles
  • Christopher Newport University - 6 min drive - 3.6 miles
  • Virginia Living Museum - 6 min drive - 3.2 miles
  • Huntington Beach - 6 min drive - 3.6 miles

Getting around

  • Newport News Station - 5 min drive
  • Newport News - Williamsburg Intl. Airport (PHF) - 15 min drive

Restaurants

  • ‪Wawa - ‬16 min walk
  • ‪Captain D's - ‬12 min walk
  • ‪Farmer’s Table of Newport News - ‬4 min drive
  • ‪Gus's Hot Dog King - ‬4 min walk
  • ‪Crown Fried Chicken - ‬15 min walk

About this property

Palace Inn & Suites - Newport News/Jefferson Ave

Motel in Newport News with free parking
Guests staying at Palace Inn & Suites - Newport News/Jefferson Ave enjoy free WiFi in public areas, express check-out, and barbecue grills. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free motel also has a garden.
Guests can enjoy free WiFi and TVs. Dining areas, free local calls, and desks are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Living room
  • Separate in-room dining area

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Brentwood Suites Motel Newport News
Brentwood Suites Newport News
Brentwood Suites
Palace Inn Suites
Palace Inn & Suites - Newport News/Jefferson Ave Motel
Palace Inn & Suites - Newport News/Jefferson Ave Newport News

Frequently asked questions

Are free cancellation options available at Palace Inn & Suites - Newport News/Jefferson Ave?

Palace Inn & Suites - Newport News/Jefferson Ave provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What's there to see around Palace Inn & Suites - Newport News/Jefferson Ave?

This motel is situated in Brentwood, close to Hampton Coliseum and Langley Air Force Base. You'll also find Huntington Park and Virginia Living Museum within a short drive.

Is there parking available at Palace Inn & Suites - Newport News/Jefferson Ave?

Yes, self parking is offered for free at the motel. Accessible parking is also available for guests.

Does Palace Inn & Suites - Newport News/Jefferson Ave include a casino on the premises?

No, Palace Inn & Suites - Newport News/Jefferson Ave doesn't have a casino.

Will I find an indoor pool at Palace Inn & Suites - Newport News/Jefferson Ave?

No, there is no indoor pool at this motel.

Is Palace Inn & Suites - Newport News/Jefferson Ave good for couples?

Amenities at this motel that appeal to couples include a garden and a 24-hour front desk.

Does Palace Inn & Suites - Newport News/Jefferson Ave have a hot tub?

No, this motel doesn't have a spa tub.

Does Palace Inn & Suites - Newport News/Jefferson Ave feature a restaurant that includes a breakfast menu?

No, Palace Inn & Suites - Newport News/Jefferson Ave doesn't have a restaurant that serves breakfast.

Will Palace Inn & Suites - Newport News/Jefferson Ave allow pets to stay free of charge?

No, pets aren't allowed at Palace Inn & Suites - Newport News/Jefferson Ave though service animals are welcome.

Are there connecting rooms at Palace Inn & Suites - Newport News/Jefferson Ave?

No, this motel doesn't feature connecting guestrooms.

How far is the airport from Palace Inn & Suites - Newport News/Jefferson Ave?

The closest major airport to Palace Inn & Suites - Newport News/Jefferson Ave is Newport News - Williamsburg Intl. Airport (PHF), which is 8.8 mi away (15 minutes by car). Another top airport is Norfolk Intl. Airport (ORF), which is located 23.6 mi away (29-minute drive).

Can I book a room with a balcony at Palace Inn & Suites - Newport News/Jefferson Ave?

No, there aren't any guestrooms with balconies at Palace Inn & Suites - Newport News/Jefferson Ave.

Reviews

Palace Inn & Suites - Newport News/Jefferson Ave Reviews

4.8

4.6/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

2.6/10

Eco-friendliness
Rating 10 - Excellent. 6 out of 53 reviews
Rating 8 - Good. 10 out of 53 reviews
Rating 6 - Okay. 5 out of 53 reviews
Rating 4 - Poor. 7 out of 53 reviews
Rating 2 - Terrible. 25 out of 53 reviews

Reviews

2/10 Terrible

PAMELA, MADISON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.
Large hole in bedroom wall
Trim panel broken loose from oven door
Floor trim torn loose from wall and left laying on floor
Age decay around toilet walls
Stayed 2 nights in Jul 2025

2/10 Terrible

Josue

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible
Stayed 1 night in May 2025

2/10 Terrible

Travis

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up
Stayed 1 night in Jan 2025

2/10 Terrible

Ebony

Stayed 1 night in Nov 2024

2/10 Terrible

Basim

Stayed 1 night in Nov 2024

8/10 Good

Tarsha

Disliked: Property conditions & facilities
Decent
Stayed 4 nights in Jul 2024

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Kaushik

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs and dirty bathroom with no shower head
Stayed 2 nights in Jul 2024

2/10 Terrible

Josue

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Complicado no puedes quedarte en ese lugar
Stayed 1 night in Jun 2024

2/10 Terrible

6k

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting place, crack heads, homeless prostitutes kingdom. Wouldn’t recommend unless you genuinely CANNOT find anything else
Stayed 1 night in Jun 2024

8/10 Good

amber

Stayed 1 night in Jun 2024

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Condemned Property DO NOT STAY

Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe.
Stayed 4 nights in May 2024

10/10 Excellent

Gregory

Stayed 1 night in Apr 2024

2/10 Terrible

Hakima

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a Palace or pleasant stay

The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
Stayed 7 nights in Nov 2023

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Miles, Newport news

Disliked: Cleanliness, staff & service, property conditions & facilities
Let this be a last resort. No other options.
Stayed 1 night in Oct 2023

4/10 Poor

Jimmey

Disliked: Staff & service, amenities, property conditions & facilities
poorly maintained and staffed
Stayed 1 night in Oct 2023

2/10 Terrible

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Angelica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
Stayed 2 nights in Jul 2021

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
Stayed 1 night in Jul 2021

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is to inform that we are going out for dinner tonight,
Stayed 1 night in Jun 2020

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