I arrived early at around 11 AM and was told my room would be ready by 2 PM. When I returned at 2, the manager was extremely rude and told me I “should have known” that check-in is after 4 PM. Her attitude completely ruined my experience, and I ended up waiting an additional two hours in the lobby.
On top of that, at checkout I was charged $161 CAD more than the $103 CAD Expedia had stated in addition to the $1,000+ I had already paid for my three-night stay.
While the location is good, the service is terrible. I am a Hilton Honors member, and this is by far the worst hotel and worst experience I’ve ever had with this chain. I would absolutely not recommend this property.
The hotel does not have parking either, you will need to pay for valet parking or park somewhere else.