Hotels in New Lenox

"We had a connection cancelled due to severe weather and got stranded in Chicago late in the evening. I booked this hotel on Hotels.com thinking it had an airport shuttle. It did not. When we arrived, the line to checkin was nearly out the door with one young girl working the desk and clearly using her phone to FaceTime someone who was guiding her through every step, every click of the mouse, etc. She was not trained and should not have been there alone. As a result, we stood in line for well over an hour to get checked in and didn't get to sleep until around 2am. This turned a miserable day into two miserable days."

"The noise at night was just ridiculous. Loud music loud kids in the hallway. Noise until after midnight. I asked for my room to be cleaned and refilled twice they came in no coffee,sweetener,stirrers.On the second cleaning there was only a half roll of toilet paper left and they never gave us a backup roll. They did not have breakfast so the coffee in the room was important. I travel a lot will never stay there again. "

"Breakfast was nasty hotel overall was outdated and not clean hotel had a smell trash was in the hallway falling over staff was nice saw a roach by the pool do not book "