2/10 Terrible
Miguel
Traveled with family
Feb 16, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I got there they didn’t have the room that I reserved. They gave me a room. It smelled like cigarettes already in it very dirty and then didn’t even have the sufficient amount of beds that were needed. Then the machine they used to create the cards to get into the room doesn’t even work well I will. I had to make several trips up and down the stairs. OK then they found a room where I can get two beds. OK wish we went in there. heater doesn’t work, smell like cigarettes the place was legitimately dirty. The second bed was so bad that you can physically see the bedsprings and feel them as you lay on the bed. Then I asked if we wore my options if I can get accommodated, they basically said they can refund me, but I would get my money in two weeks so my options were to stay in that room or find another hotel on top of the money. I’ve already spent. Then when I got there, I had to play security deposit for the room Still never received it. then I didn’t even have Linning for the secondary bed so the guy just handed me a bunch of sheets no blanket cause they didn’t have anymore and on top of that sheets had blood stains on them so that I was so disgusted I didn’t even sleep with them. It was very cold outside. Woke up as sick as a dog just because I didn’t have money for another hotel. i’m not exaggerating, but the day was about 13° outside and it felt about the same inside. There was a lot of lizards and I’m pretty sure the receptionist at the front desk knew about it.
Miguel
Stayed 1 night in Jan 2025
