Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis

Rooms

A 37-inch flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.

Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 19 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

$86* Per night/room Sep 29 - Sep 30

Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Club Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Arrivals + Departures

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

Payment types

Kids + Beds

Children stay free when using existing bedding

Pets

This property welcomes pets for free
Dogs only
Up to 1 per room
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, Mastercard, and Visa.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Parking has height restrictions.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Deposit: USD 50 per stay

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: USD 18 per person (approximately)
Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
Self parking fee: USD 9 per day
Valet parking fee: USD 19 per night (in/out privileges)
Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
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Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

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4.0

out of 5

"Good!"

See all 58 reviews

Room cleanliness 4.0

Service & staff 4.0

Room comfort 4.0

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

TV kept "pixeling" difficult to watch. No microwave. $6.00 for an ice cream cone! (I told them they could keep it, these are $2.00 at the gas station).

It was in a very convenient area for our needs....close to our son's wedding & reception venues. Also, the Fashion Mall at Keystone was steps away from the front door of the hotel.

Very nice, got great deal last minute on orbitz, just minimal staff around.

The stay was perfect as usual. The room was clean and the staff were very nice.

They are un organized and not polite when you check in. Valet parking? Only if you can find a valet

Staff was very friendly and helpful. The pool and whirlpool area are well kept. The only problem we had was the towel supply at the pool. We had to call 2 times and finally went up to the desk to ask for towels.

Nice clean hotel, stayed one night and would again next time in Indianapolis

Great location near shopping and restaurants. Connected covered parking and direct access to the fashion mall.

Great place to stay at Keystone Crossing. Friendly staff. Clean rooms. Word of caution, don’t get room 20 on any floor, ie 520, 620, etc. I did and had to switch as the elevators will keep you awake. Another person in our group had the same experience.

Hotel was fine, but I expected more considering I paid over $200 for s very mediocre room. It smelled like smoke in our “smoke-free” room. I think it was because we were by s balcony. We also stayed there planning on spending an evening up by the outdoor fire pit. Turns out, that wasn’t available for just any guest. They admitted it was misleading on the website and were working on taking it down. Comforters were very hot and nonbreathable-probably nice for the winter months, but not the end of May. Check-in and check-out was easy. They delivered a fridge/freezer quickly when I asked for one for medical reasons. If this hotel was in the low $100s per night, that would match my experience and maybe make it worth it. Over $200/night though...probably won’t be back.

The lobby was nice, the room was clean, but you can tell that it looks dated. The bedroom was OK but the bathroom looks very old. It was an OK experience but wished that it was more than that considering the price point compared to other hotels in the area.

The hotel seems a bit old and hadn't been updated. Many of the fixtures in the bathroom were loose, there was a defect in the front door that had been poorly painted over, and there were stains on the carpet and linens. It did not seem like a 4 star hotel. The posted rate was the best for a 4 star hotel in the area during the time I booked my stay; however, this did not come with breakfast, internet or parking. Including these amenities the rate would have been comparable if not a bit more than other nearby hotels.

My family had a really great time and stay. The pool was short of towels and out room had no trash bags in all trash cans. Other than that I loved my stay there. My family enjoyed the view from our 8th floor. Also one of the elevators did not work right. We got in and it would not go up or down.

The hotel was okay, but definitely not for the premium price. No refrigerator in the room, internet is not included (and is $15 if you want a speed you can stream movies), and breakfast is not included ($18 per person). Also, I requested two queen beds when I booked the room and was told when I checked in that they only had king beds available. The front desk clerk said because I booked online, she couldn't adjust the price to compensate for not having what I had requested. Overall, I would stay somewhere else next time, for the price of the hotel you can find a lot better deal elsewhere.

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Friends

By a verified traveler on Sep 10, 2019

Everyone

By a verified traveler on Aug 30, 2019

Review comment mike responded on Aug 31, 2019

thank you for the great review...we are happy to hear you enjoyed your stay.

Families Families

By a verified traveler on Aug 25, 2019

Review comment mike responded on Aug 26, 2019

thank you for your recent review. we are delighted to hear you enjoyed your stay

By a verified traveler on Aug 14, 2019

Review comment Mike responded on Aug 16, 2019

Thank you for the good review. We are happy to hear you enjoyed your stay.

Families

By a verified traveler on Jul 3, 2019

Review comment mike responded on Aug 6, 2019

By a verified traveler on May 25, 2019

By a verified traveler on Apr 24, 2019

Review comment Mike responded on May 3, 2019

Thank you the feedback on your recent stay. We appreciate the review and look forward to have you as our guest again soon.

By a verified traveler on Apr 22, 2019

Partner Couples Families

By a verified traveler on Mar 29, 2019

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Sheraton Indianapolis Hotel at Keystone Crossing

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This hotel is most popular for:

Recent guest reviews

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