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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 out of 5.0

Recent guest reviews

The lobby was nice, the room was clean, but you can tell that it looks dated. The bedroom was OK but the bathroom looks very old. It was an OK experience but wished that it was more than that considering the price point compared to other hotels in the area.

The hotel seems a bit old and hadn't been updated. Many of the fixtures in the bathroom were loose, there was a defect in the front door that had been poorly painted over, and there were stains on the carpet and linens. It did not seem like a 4 star hotel. The posted rate was the best for a 4 star hotel in the area during the time I booked my stay; however, this did not come with breakfast, internet or parking. Including these amenities the rate would have been comparable if not a bit more than other nearby hotels.

My family had a really great time and stay. The pool was short of towels and out room had no trash bags in all trash cans. Other than that I loved my stay there. My family enjoyed the view from our 8th floor. Also one of the elevators did not work right. We got in and it would not go up or down.

The hotel was okay, but definitely not for the premium price. No refrigerator in the room, internet is not included (and is $15 if you want a speed you can stream movies), and breakfast is not included ($18 per person). Also, I requested two queen beds when I booked the room and was told when I checked in that they only had king beds available. The front desk clerk said because I booked online, she couldn't adjust the price to compensate for not having what I had requested. Overall, I would stay somewhere else next time, for the price of the hotel you can find a lot better deal elsewhere.

Great experience, great staff, great room. When I called ahead to ask if their was airport transportation I was told no but given recommendation on different companies, and better prices. Also, the receptionist told me to dress warm and bring a coat!!! Im so happy she told me this because I would have been under dressed!!

We stayed to do a little shopping as well as visit our 10 year old grandson at Peyton Manning hospital getting his last week of chemo. Perfect weekend here.

We enjoyed our time at this hotel. The room was very clean. The hotel is walking distance to many restaurants and The Fashion Mall.

Nice hotel, staff very friendly. Seemed like a good location. The only complaint is the pool was freezing, not sure what that was about!

The staff was great. I had an emergency and had to leave early and they were very easy to work with on an early check out. Then I forgot my iPad and they had it for me when I called and worked to ship it back to me. I have stayed here several times, and have always had a great experience.

Overall stay was good. They stuck us (4 people) in a 2 dbl bed room. Beds are two small. My daughter slept in a chair the 3 nights.

My room was not very clean at all. Sheets were not changed even though I wanted them changed.

The hotel is fairly nice with clean rooms, nice staff and spacious rooms. The cons are that the walls are very thin and you can hear noise easily from upstairs (toilet business and flushing) and outside the door. Also, the manager would not budge on a price adjustment after I explained my situation as to why I would be entitled to a price adjustment. To me, that is very poor customer service and would make me hesitate staying at a Sheraton in the future.

Some things were a little old. For example the TV was not very clear and the tub seemed to get clogged but overall it was a nice and clean room.

This hotel was perfect for my week. Close to nice restaurants, shopping and the office i was at all week

Overall the room, the service and the experience was very good. However, upon our arrival to the room, my husband discovered a dirty pair of socks had been left behind by the previous occupant. This tells me the staff never cleaned that side of the room because the socks were in plain sight of the chair beside the bed. The valet was quite pleasant but was no where to be found when our family members came up to the curb to have the valet park their car.

We wanted a place near the Palladium, shopping, and dining. The Sheraton provided all of that at a reasonable price. The only thing that was not A1 was the breakfast. There were a lot of families on our floor and they pretty much wiped out the muffins early. The pastries were not very fresh. They served Starbucks which I know thirlls many. However, there are those of us who think it tastes too bitter (burnt tires?) and would like an option. The parking was free. Unless you dislike or are unable to walk 20-30 yards, you can forgo the valet parking fee. We would definitely stay here again.

Great 2nd floor leads to fashion mall Restaurants close by Nice lounge

Great Sheraton. I had to book with Orbitz to get a rate $30 below the best Sheraton could offer even after spending 20 min on the phone....

This Sheraton has a lot of potential and its got the structure to be a standout hotel in the Indianapolis area. Still leaves a lot to be desired though. The pool area is incredible if it was clean. The hotel room is just so so. The vent in my room was pretty disgusting to look at. And the room had ackward lighting and positioning of the restroom to the rest of the room. The club suite lounge room was nice however for all the guests to relax in and grab some snacks. Its also connected to the mall which is convenient. Its a decent place , but could be better

All staff members were great. Very helpful. The only issue we had was the air conditioning in the room did not work. Staff moved us to another room. Unfortunately the AC didn't work well in that room either. Oh well. The club floor not really worth the extra expense. It's ok but not up to par with other hotels.

8787 Keystone Crossing Indianapolis IN

Hotel highlights

  • Onsite dining
  • Indoor pool
  • Fitness center
  • 24-hour business center

Located within a 5-minute walk of Fashion Mall at Keystone, Sheraton Indianapolis Hotel at Keystone Crossing is within a few miles (5 km) of Fastimes Indoor Karting. This 395-room, 4-star hotel has an indoor pool along with a fitness center and a spa tub. Castleton Square is also 2.8 mi (4.4 km) away.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Sheraton Indianapolis Hotel at Keystone Crossing's 395 rooms are air-conditioned and provide coffee makers, free bottled water, and safes. 37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 19 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include WiFi in public areas, 23 meeting rooms, and a conference center.

Room options

Club Room, Business Lounge Access

Full 2 | King 1 | Sleeps 4

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (23) Couples (8) Business (3) Family (4) Other (2) Friends (2)
3

nice hotel but very dated

Everyone

The lobby was nice, the room was clean, but you can tell that it looks dated. The bedroom was OK but the bathroom looks very old. It was an OK experience but wished that it was more than that considering the price point compared to other hotels in the area.

By , from Chicago on Apr 16, 2018

Review comment responded on Apr 19, 2018

Nara, thank you for the feedback regarding your stay. We have shared your feedback and hope to have a renovation soon. Thank you.

3
Everyone

The hotel seems a bit old and hadn't been updated. Many of the fixtures in the bathroom were loose, there was a defect in the front door that had been poorly painted over, and there were stains on the carpet and linens. It did not seem like a 4 star hotel. The posted rate was the best for a 4 star hotel in the area during the time I booked my stay; however, this did not come with breakfast, internet or parking. Including these amenities the rate would have been comparable if not a bit more than other nearby hotels.

By on Apr 15, 2018

Review comment responded on Apr 19, 2018

Thank you for the feedback on your recent stay. We have shared your comments with our ownership and hope you will still allow us to be your hotel of choice in Indianapolis.

4
Everyone

My family had a really great time and stay. The pool was short of towels and out room had no trash bags in all trash cans. Other than that I loved my stay there. My family enjoyed the view from our 8th floor. Also one of the elevators did not work right. We got in and it would not go up or down.

By , from Dayton on Mar 5, 2018

Review comment responded on Mar 6, 2018

Emery, Thank you for the kind review and feedback on your stay. We look forward to seeing you again soon.

2

not great for the price, stay somewhere else.

Everyone

The hotel was okay, but definitely not for the premium price. No refrigerator in the room, internet is not included (and is $15 if you want a speed you can stream movies), and breakfast is not included ($18 per person). Also, I requested two queen beds when I booked the room and was told when I checked in that they only had king beds available. The front desk clerk said because I booked online, she couldn't adjust the price to compensate for not having what I had requested. Overall, I would stay somewhere else next time, for the price of the hotel you can find a lot better deal elsewhere.

By , from Ann Arbor, MI on Jan 28, 2018

Review comment responded on Feb 2, 2018

Joel, Thank you for the feedback regarding your recent stay with us. I'm sorry to hear you experienced issues. We have shared your feedback with our team so we can improve our service. We hope you will allow us another chance when your travels bring you back to our area. Best,

5

very nice hotel! close to shopping and dining!!

Everyone

Great experience, great staff, great room. When I called ahead to ask if their was airport transportation I was told no but given recommendation on different companies, and better prices. Also, the receptionist told me to dress warm and bring a coat!!! Im so happy she told me this because I would have been under dressed!!

By , from Colorado on Jan 16, 2018

Review comment responded on Jan 17, 2018

Trena, Thank you for the great review and we are so happy you were able to stay warm during your stay. We look forward to you being our guest again soon. Best,

5

convenient

Everyone

We stayed to do a little shopping as well as visit our 10 year old grandson at Peyton Manning hospital getting his last week of chemo. Perfect weekend here.

By , from Indianapolis on Dec 18, 2017

Review comment responded on Jan 31, 2018

Nancy, Thank you the feedback on your recent stay. We appreciate the 5 out of 5 review and look forward to have you as our guest again soon. We hope your grandson is doing better. Best,

4

clean and great location!

Everyone

We enjoyed our time at this hotel. The room was very clean. The hotel is walking distance to many restaurants and The Fashion Mall.

By on Oct 27, 2017

3
Everyone

Nice hotel, staff very friendly. Seemed like a good location. The only complaint is the pool was freezing, not sure what that was about!

By on Aug 23, 2017

5

so much to do in this area. shopping, restaurants

Everyone

The staff was great. I had an emergency and had to leave early and they were very easy to work with on an early check out. Then I forgot my iPad and they had it for me when I called and worked to ship it back to me. I have stayed here several times, and have always had a great experience.

By , from Indiana on Aug 11, 2017

4

good location

Everyone

Overall stay was good. They stuck us (4 people) in a 2 dbl bed room. Beds are two small. My daughter slept in a chair the 3 nights.

By , from cincinnati on Apr 11, 2017