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Recent guest reviews

Words.

The property is in a nice location.

Very convenient to check in - we got in around 10am and the room was ready. Staff at the desk was really friendly. Bed was very comfortable - wife and I slept well. Room service food was good, gym was really nice, everything worked well and very convenient location near the mall. Only drawback was soundproofing between rooms - children and loud talkers next door could be easily heard. But overall a great value for the area.

Very comfortable rooms well stocked. Accomadating staff and easy check in.

Spent two nights. Room was clean but looked tired and outdated. Water temp during shower constantly fluctuated hot to cold. The second morning the shower handle failed and couldn’t be turned off. Tried to call front desk but phone didn’t work which is concerning if there was a true emergency. Had to go to the front desk to get maintenance support. Maintenance staff repaired shower quickly. Had friends that stayed at property that said their phone didn’t work either. This hotel is riding the Sheraton name.

It was a great stay. But the Carpet in the room had stains and the bathroom is really outdated and the tub was clogging. Very friendly staff!

The hallways smelled so bad. Thin walls. And there was this random loud noise that kept happening throughout the night

The service at the bar and restaurant was horrible. The first room we were in smelled like weed and was dirty.. we ordered food and they gave us spoiled fruit.. all and all not great

Check in was smooth and easy to park in garage which was complimentary

Lobby and Community space was inviting. Room was noisy to sleep.

This is my go to hotel when I'm in Indianapolis for business. Very nice and affordable. Lots of shopping and restaurants nearby.

LA at the bar was super friendly! Drinks were good. The room was really nice.

My room was clean but smelled very musty. The property is very old and you can tell that it has not been updated at all in many years. VERY dated and worn. The staff were all very pleasant

clean

Pool area was poorly supervised and towles were very small.

Everything waa great besides the fact that as a guest you have to pay for parking in thier garage. To me thats not right your parking should be free after paying all the money to be staying at thier nice hotel. We were also undee the impression that breakfast was included, that was said when we booked. However when we got there we were told its pay as you get. I dont know if we will be staying here again.

👍

Keystone Crossing Indianapolis IN

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Sheraton Indianapolis Hotel at Keystone Crossing places you next to Fashion Mall at Keystone and within a 3 miles (5 km) of Fastimes Indoor Karting. This 395-room, 4-star hotel has a gym along with a 24-hour business center and a conference center. Located centrally in Indianapolis, it's connected to a shopping center and also close to Castleton Square and Dave & Buster's.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and safes. Housekeeping is available once per stay.


Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests have access to a gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 22 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Traditional Room, 2 Queen Beds, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

2 Queen Beds | Sleeps 4

Traditional Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (26) Couples (12) Family (27)
5
Partner Couples Business Business

Words.

By , from South Bend on Apr 7, 2023

Review comment responded on Apr 7, 2023

Thank you so much for your wonderful rating!

5
Family Business Business

The property is in a nice location.

By on Feb 1, 2023

Review comment responded on Feb 1, 2023

Thank you so much for your wonderful rating and comment! We hope to welcome you back soon.

5
Everyone

By on Jan 30, 2023

4
Partner Couples

Very convenient to check in - we got in around 10am and the room was ready. Staff at the desk was really friendly. Bed was very comfortable - wife and I slept well. Room service food was good, gym was really nice, everything worked well and very convenient location near the mall. Only drawback was soundproofing between rooms - children and loud talkers next door could be easily heard. But overall a great value for the area.

By on Nov 28, 2022

Review comment responded on Nov 28, 2022

Thank you so much for your rating and comments! We apologize for any inconvenience due to the noise in other rooms, but appreciate your understanding.

4
Everyone

Very comfortable rooms well stocked. Accomadating staff and easy check in.

By on Oct 23, 2022

Review comment responded on Oct 25, 2022

Thanks for the great review, Michele!We're happy you enjoyed your experience at Sheraton Indianapolis Hotel at Keystone Crossing! The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. It's fantastic you appreciated our comfortable accommodations, smooth check-in process, and kid staff so much. That's what we like to see!We look forward to sharing an even better experience with you soon!

2
Family with small children Friends

Spent two nights. Room was clean but looked tired and outdated. Water temp during shower constantly fluctuated hot to cold. The second morning the shower handle failed and couldn’t be turned off. Tried to call front desk but phone didn’t work which is concerning if there was a true emergency. Had to go to the front desk to get maintenance support. Maintenance staff repaired shower quickly. Had friends that stayed at property that said their phone didn’t work either. This hotel is riding the Sheraton name.

By on Oct 3, 2022

Review comment responded on Oct 3, 2022

We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and hope you have a wonderful day.

4
Everyone

It was a great stay. But the Carpet in the room had stains and the bathroom is really outdated and the tub was clogging. Very friendly staff!

By on Sep 19, 2022

Review comment responded on Sep 21, 2022

Thank you for taking the time to share your 4/5 review with us, Monish.We're thrilled to hear you had such an enjoyable experience with us and that you enjoyed our friendly staff. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding the cleanliness and condition of your room to the appropriate members of our management team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

3
Everyone

The hallways smelled so bad. Thin walls. And there was this random loud noise that kept happening throughout the night

By on Sep 19, 2022

Review comment responded on Sep 19, 2022

We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and hope you have a wonderful day.

2
Family Family with small children

The service at the bar and restaurant was horrible. The first room we were in smelled like weed and was dirty.. we ordered food and they gave us spoiled fruit.. all and all not great

By on Sep 13, 2022

Review comment responded on Sep 13, 2022

We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and hope you have a wonderful day.

5
Family

Check in was smooth and easy to park in garage which was complimentary

By on Aug 30, 2022

Sheraton Indianapolis Hotel at Keystone Crossing

8787 Keystone Crossing, Indianapolis, IN 46240
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