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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 out of 5.0
  • Walking distance to Fas...
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Recent guest reviews

TV kept "pixeling" difficult to watch. No microwave. $6.00 for an ice cream cone! (I told them they could keep it, these are $2.00 at the gas station).

It was in a very convenient area for our needs....close to our son's wedding & reception venues. Also, the Fashion Mall at Keystone was steps away from the front door of the hotel.

Very nice, got great deal last minute on orbitz, just minimal staff around.

The stay was perfect as usual. The room was clean and the staff were very nice.

They are un organized and not polite when you check in. Valet parking? Only if you can find a valet

Staff was very friendly and helpful. The pool and whirlpool area are well kept. The only problem we had was the towel supply at the pool. We had to call 2 times and finally went up to the desk to ask for towels.

Nice clean hotel, stayed one night and would again next time in Indianapolis

Great location near shopping and restaurants. Connected covered parking and direct access to the fashion mall.

Great place to stay at Keystone Crossing. Friendly staff. Clean rooms. Word of caution, don’t get room 20 on any floor, ie 520, 620, etc. I did and had to switch as the elevators will keep you awake. Another person in our group had the same experience.

Hotel was fine, but I expected more considering I paid over $200 for s very mediocre room. It smelled like smoke in our “smoke-free” room. I think it was because we were by s balcony. We also stayed there planning on spending an evening up by the outdoor fire pit. Turns out, that wasn’t available for just any guest. They admitted it was misleading on the website and were working on taking it down. Comforters were very hot and nonbreathable-probably nice for the winter months, but not the end of May. Check-in and check-out was easy. They delivered a fridge/freezer quickly when I asked for one for medical reasons. If this hotel was in the low $100s per night, that would match my experience and maybe make it worth it. Over $200/night though...probably won’t be back.

The lobby was nice, the room was clean, but you can tell that it looks dated. The bedroom was OK but the bathroom looks very old. It was an OK experience but wished that it was more than that considering the price point compared to other hotels in the area.

The hotel seems a bit old and hadn't been updated. Many of the fixtures in the bathroom were loose, there was a defect in the front door that had been poorly painted over, and there were stains on the carpet and linens. It did not seem like a 4 star hotel. The posted rate was the best for a 4 star hotel in the area during the time I booked my stay; however, this did not come with breakfast, internet or parking. Including these amenities the rate would have been comparable if not a bit more than other nearby hotels.

My family had a really great time and stay. The pool was short of towels and out room had no trash bags in all trash cans. Other than that I loved my stay there. My family enjoyed the view from our 8th floor. Also one of the elevators did not work right. We got in and it would not go up or down.

The hotel was okay, but definitely not for the premium price. No refrigerator in the room, internet is not included (and is $15 if you want a speed you can stream movies), and breakfast is not included ($18 per person). Also, I requested two queen beds when I booked the room and was told when I checked in that they only had king beds available. The front desk clerk said because I booked online, she couldn't adjust the price to compensate for not having what I had requested. Overall, I would stay somewhere else next time, for the price of the hotel you can find a lot better deal elsewhere.

8787 Keystone Crossing Indianapolis IN

Hotel highlights

  • Walking distance to Fashion Mall at Keystone
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Washington Township within a 5-minute walk of Fashion Mall at Keystone, Sheraton Indianapolis Hotel at Keystone Crossing is within a few miles (5 km) of Castleton Square. This 395-room, 4-star hotel has an indoor pool along with a fitness center and a spa tub. It's centrally located in Indianapolis, connected to a shopping center,8.9 mi (14.3 km) from Children's Museum of Indianapolis, and also 12 mi (19.3 km) from Indiana Convention Center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

A 37-inch flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is offered for USD 19 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Club Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (35) Business (3) Couples (9) Family (8) Friends (2) Other (2)
4
Friends

TV kept "pixeling" difficult to watch. No microwave. $6.00 for an ice cream cone! (I told them they could keep it, these are $2.00 at the gas station).

By on Sep 10, 2019

5
Everyone

By on Aug 30, 2019

Review comment responded on Aug 31, 2019

thank you for the great review...we are happy to hear you enjoyed your stay.

5
Families Families

It was in a very convenient area for our needs....close to our son's wedding & reception venues. Also, the Fashion Mall at Keystone was steps away from the front door of the hotel.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

thank you for your recent review. we are delighted to hear you enjoyed your stay

4
Everyone

By on Aug 14, 2019

Review comment responded on Aug 16, 2019

Thank you for the good review. We are happy to hear you enjoyed your stay.

5
Families

Very nice, got great deal last minute on orbitz, just minimal staff around.

By on Jul 3, 2019

Review comment responded on Aug 6, 2019

thank you for the great review...we are happy to hear you enjoyed your stay.

5
Everyone

By on May 25, 2019

5
Everyone

By on Apr 24, 2019

Review comment responded on May 3, 2019

Thank you the feedback on your recent stay. We appreciate the review and look forward to have you as our guest again soon.

5
Everyone

By on Apr 22, 2019

Review comment responded on May 3, 2019

Thank you the feedback on your recent stay. We appreciate the review and look forward to have you as our guest again soon.

5
Partner Couples Families

The stay was perfect as usual. The room was clean and the staff were very nice.

By on Apr 22, 2019

Review comment responded on May 3, 2019

Thank you the feedback on your recent stay. We appreciate the review and look forward to have you as our guest again soon.

2
Everyone

They are un organized and not polite when you check in. Valet parking? Only if you can find a valet

By on Mar 29, 2019

Review comment responded on May 3, 2019

Thank you the feedback on your recent stay. We appreciate the review and look forward to have you as our guest again soon.

Sheraton Indianapolis Hotel at Keystone Crossing

8787 Keystone Crossing, Indianapolis, IN 46240
url importing https://www.orbitz.com/Indianapolis-Hotels-Sheraton-Indianapolis-Hotel-at-Keystone-Crossing.h14838-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.