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Recent guest reviews

Hello, To whom it may concern, I would not recommend this property because of the cleanliness of the room. It stated on the website that the rooms were renovated, and it seems that it was, however the surprise was how dirty it was. Since then, I have let management know about the discrepancies that I had, I stayed in room 718, I came out of town to enjoy family that's living there, typically I stay at the hotel Carmichael. We usually wind up going to Keystone Mall to shop, and this is the reason why I decided to stay at the Sheraton. The dining staff was friendly and attentive. My suggestions to anyone that is reading this to do your own due diligence, it all depends on what kind of person that you are. If you like and more elegant stay I recommend the Hotel Carmichael, which costs more money, but the accommodation is excellent. In saying that if you decide to stay here then I will make sure I double check the room. We had an old sock that was left under the dresser drawer in the room, in addition to the sofa had a wine stain on the cushion, along with a wine stain on the armrest. The room was very dusty, and I have allergies. If you are older, I will not suggest that you stay, the price was very welcome but unfortunately you get what you pay for.

Remodel looks great

Staff, facility, & checkin were perfect!

It was great!

Wonderfully kind staff and upscale clean accommodations.

This hotel is nice and clean. Definitely would stay again.

Awesome property to stay at and stag is really nice.

Words.

The property is in a nice location.

Very convenient to check in - we got in around 10am and the room was ready. Staff at the desk was really friendly. Bed was very comfortable - wife and I slept well. Room service food was good, gym was really nice, everything worked well and very convenient location near the mall. Only drawback was soundproofing between rooms - children and loud talkers next door could be easily heard. But overall a great value for the area.

Very comfortable rooms well stocked. Accomadating staff and easy check in.

Spent two nights. Room was clean but looked tired and outdated. Water temp during shower constantly fluctuated hot to cold. The second morning the shower handle failed and couldn’t be turned off. Tried to call front desk but phone didn’t work which is concerning if there was a true emergency. Had to go to the front desk to get maintenance support. Maintenance staff repaired shower quickly. Had friends that stayed at property that said their phone didn’t work either. This hotel is riding the Sheraton name.

Keystone Crossing Indianapolis IN

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Sheraton Indianapolis Hotel at Keystone Crossing places you next to Fashion Mall at Keystone and within a 3 miles (5 km) of Fastimes Indoor Karting. This 395-room hotel has conveniences like a restaurant, an indoor pool, and a gym. Located centrally in Indianapolis, it's connected to a shopping center and also close to Castleton Square and Dave & Buster's.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and safes. Housekeeping is available once per stay.


Property features

At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

2 Queen Beds | Sleeps 4

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Traditional Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (21) Couples (7) Family (12)
2
Family

Hello, To whom it may concern, I would not recommend this property because of the cleanliness of the room. It stated on the website that the rooms were renovated, and it seems that it was, however the surprise was how dirty it was. Since then, I have let management know about the discrepancies that I had, I stayed in room 718, I came out of town to enjoy family that's living there, typically I stay at the hotel Carmichael. We usually wind up going to Keystone Mall to shop, and this is the reason why I decided to stay at the Sheraton. The dining staff was friendly and attentive. My suggestions to anyone that is reading this to do your own due diligence, it all depends on what kind of person that you are. If you like and more elegant stay I recommend the Hotel Carmichael, which costs more money, but the accommodation is excellent. In saying that if you decide to stay here then I will make sure I double check the room. We had an old sock that was left under the dresser drawer in the room, in addition to the sofa had a wine stain on the cushion, along with a wine stain on the armrest. The room was very dusty, and I have allergies. If you are older, I will not suggest that you stay, the price was very welcome but unfortunately you get what you pay for.

By on Mar 2, 2024

Review comment responded on Mar 4, 2024

We apologize for any inconvenience you may have experienced during your recent stay. Thank you for your feedback and safe travels moving forward.

5
Business Business

Remodel looks great

By , from Marion on Feb 2, 2024

Review comment responded on Feb 5, 2024

Thank you so much for your amazing rating and kind words about our recent remodel. We truly appreciate you staying with us, and we hope to welcome you back soon!

5
Family

By on Dec 30, 2023

Review comment responded on Jan 1, 2024

Thank you so much for your amazing rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

5
Partner Couples

Staff, facility, & checkin were perfect!

By on Nov 20, 2023

Review comment responded on Nov 21, 2023

Thank you so much for your terrific rating and feedback! We are so glad to see that you enjoyed your stay, and we hope to welcome you back soon!

5
Everyone

By on Nov 19, 2023

Review comment responded on Dec 11, 2023

Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!

5
Business Business

It was great!

By on Nov 17, 2023

Review comment responded on Nov 17, 2023

Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us and we hope to welcome you back soon!

5
Everyone

By on Aug 28, 2023

Review comment responded on Sep 18, 2023

Thank you so much for your terrific rating! We truly appreciate you staying with us and we hope to welcome you back soon!

2
Everyone

By on Aug 27, 2023

Review comment responded on Aug 28, 2023

We are sorry to see that you may not have enjoyed yoru stay with us. We appreciate your feedback though and hope you have a wonderful day.

3
Everyone

By on Aug 24, 2023

Review comment responded on Sep 15, 2023

Thank you for your feedback.

5
Everyone

Wonderfully kind staff and upscale clean accommodations.

By on Aug 5, 2023

Review comment responded on Aug 7, 2023

Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us and we hope to welcome you back soon!

Sheraton Indianapolis Hotel at Keystone Crossing

8787 Keystone Crossing, Indianapolis, IN 46240
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