Hello, To whom it may concern, I would not recommend this property because of the cleanliness of the room. It stated on the website that the rooms were renovated, and it seems that it was, however the surprise was how dirty it was. Since then, I have let management know about the discrepancies that I had, I stayed in room 718, I came out of town to enjoy family that's living there, typically I stay at the hotel Carmichael. We usually wind up going to Keystone Mall to shop, and this is the reason why I decided to stay at the Sheraton. The dining staff was friendly and attentive. My suggestions to anyone that is reading this to do your own due diligence, it all depends on what kind of person that you are. If you like and more elegant stay I recommend the Hotel Carmichael, which costs more money, but the accommodation is excellent. In saying that if you decide to stay here then I will make sure I double check the room. We had an old sock that was left under the dresser drawer in the room, in addition to the sofa had a wine stain on the cushion, along with a wine stain on the armrest. The room was very dusty, and I have allergies. If you are older, I will not suggest that you stay, the price was very welcome but unfortunately you get what you pay for.
Remodel looks great
Staff, facility, & checkin were perfect!
It was great!
Wonderfully kind staff and upscale clean accommodations.
This hotel is nice and clean. Definitely would stay again.
Awesome property to stay at and stag is really nice.
Words.
The property is in a nice location.
Very convenient to check in - we got in around 10am and the room was ready. Staff at the desk was really friendly. Bed was very comfortable - wife and I slept well. Room service food was good, gym was really nice, everything worked well and very convenient location near the mall. Only drawback was soundproofing between rooms - children and loud talkers next door could be easily heard. But overall a great value for the area.
Very comfortable rooms well stocked. Accomadating staff and easy check in.
Spent two nights. Room was clean but looked tired and outdated. Water temp during shower constantly fluctuated hot to cold. The second morning the shower handle failed and couldn’t be turned off. Tried to call front desk but phone didn’t work which is concerning if there was a true emergency. Had to go to the front desk to get maintenance support. Maintenance staff repaired shower quickly. Had friends that stayed at property that said their phone didn’t work either. This hotel is riding the Sheraton name.
Sheraton Indianapolis Hotel at Keystone Crossing places you next to Fashion Mall at Keystone and within a 3 miles (5 km) of Fastimes Indoor Karting. This 395-room hotel has conveniences like a restaurant, an indoor pool, and a gym. Located centrally in Indianapolis, it's connected to a shopping center and also close to Castleton Square and Dave & Buster's.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and safes. Housekeeping is available once per stay.
At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Hello, To whom it may concern, I would not recommend this property because of the cleanliness of the room. It stated on the website that the rooms were renovated, and it seems that it was, however the surprise was how dirty it was. Since then, I have let management know about the discrepancies that I had, I stayed in room 718, I came out of town to enjoy family that's living there, typically I stay at the hotel Carmichael. We usually wind up going to Keystone Mall to shop, and this is the reason why I decided to stay at the Sheraton. The dining staff was friendly and attentive. My suggestions to anyone that is reading this to do your own due diligence, it all depends on what kind of person that you are. If you like and more elegant stay I recommend the Hotel Carmichael, which costs more money, but the accommodation is excellent. In saying that if you decide to stay here then I will make sure I double check the room. We had an old sock that was left under the dresser drawer in the room, in addition to the sofa had a wine stain on the cushion, along with a wine stain on the armrest. The room was very dusty, and I have allergies. If you are older, I will not suggest that you stay, the price was very welcome but unfortunately you get what you pay for.
Remodel looks great
Thank you so much for your amazing rating and kind words about our recent remodel. We truly appreciate you staying with us, and we hope to welcome you back soon!
Thank you so much for your amazing rating! We truly appreciate you staying with us, and we hope to welcome you back soon!
Staff, facility, & checkin were perfect!
Thank you so much for your terrific rating and feedback! We are so glad to see that you enjoyed your stay, and we hope to welcome you back soon!
Thank you so much for your wonderful rating! We truly appreciate you staying with us, and we hope to welcome you back soon!
It was great!
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us and we hope to welcome you back soon!
Thank you so much for your terrific rating! We truly appreciate you staying with us and we hope to welcome you back soon!
We are sorry to see that you may not have enjoyed yoru stay with us. We appreciate your feedback though and hope you have a wonderful day.
Thank you for your feedback.
Wonderfully kind staff and upscale clean accommodations.
Thank you so much for your wonderful rating and feedback! We truly appreciate you staying with us and we hope to welcome you back soon!
We apologize for any inconvenience you may have experienced during your recent stay. Thank you for your feedback and safe travels moving forward.