Pool area was poorly supervised and towles were very small.
Everything waa great besides the fact that as a guest you have to pay for parking in thier garage. To me thats not right your parking should be free after paying all the money to be staying at thier nice hotel. We were also undee the impression that breakfast was included, that was said when we booked. However when we got there we were told its pay as you get. I dont know if we will be staying here again.
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Because of the size it is a big difficult to get around. Need your room key for the elevator to go above second floor.
The arm chair in the room was old and tattered.
The Sheraton is updated and impeccably clean which are two of my must haves. I’ll drive 20 minutes out of my way. I don’t sleep on or in filth. Sheraton has a real restaurant inside the hotel, so you know what that means, true hot breakfast. Lastly, it’s connected to the mall. 😃
Staff was friendly and room was clean.
I liked the shopping and restaurants within walking distance
I really the convenience. Shopping and places to eat are a short walk away.
The staff was very professional.
The friendlyness of the staff
Huge hotel that serves a good amount of people . Very nice hotel but because it's so big & busy some of the things need to be updated or fixed
Loved the room. The staff checking us in was rude.
Very nice, clean hotel. Walls were very thin- could hear pretty much everything from next door and the room above us. The floor I was on did not have an operational ice machine so that was a bit of an annoyance. The pool was closed- not sure if that was because of COVID, or what, but some notice of that would have been nice beforehand. My kids were pretty disappointed.
It was horrible, there were no amenities at all it was a rip off. When I went to talk to the guy at the front to just get my trash taken out and fresh towels he said well your only here for two days he was very unprofessional. He then proceeded to tell me that it was normally a couple hundred dollar hotel and that I was getting a great deal. I did research other hotels had amenities, they were just restricted on how many people were allowed to use them at a time. People running around no shoes no mask, it looked nice on the website but it's not. Paid 8 dollars for a coffee that was horrible, couldn't even her my bottle of wine opened but yet they sell wine downstairs.
The bathroom showers were my favorites, but I didn’t like the parking very much. It was very inconvenient and required a lot of walking with only a limited use of entrance. Cold wet walks to the car made coming and going annoying.
Fashion Mall at Keystone is within a 5-minute walk of Sheraton Indianapolis Hotel at Keystone Crossing while other popular sites like Castleton Square are within a few miles (5 km). This 395-room, 4-star hotel has an indoor pool along with a gym and a 24-hour business center. Located centrally in Indianapolis, it's connected to a shopping center and also close to Fastimes Indoor Karting and Waterpark at Monon Community Center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Sheraton Indianapolis Hotel at Keystone Crossing's 395 air-conditioned rooms provide refrigerators, coffee makers, and safes. Guests can expect to find WiFi and 37-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include phones, ironing boards, and desks. Housekeeping is available once per stay.
At Sheraton Indianapolis Hotel at Keystone Crossing, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 22 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Pool area was poorly supervised and towles were very small.
Everything waa great besides the fact that as a guest you have to pay for parking in thier garage. To me thats not right your parking should be free after paying all the money to be staying at thier nice hotel. We were also undee the impression that breakfast was included, that was said when we booked. However when we got there we were told its pay as you get. I dont know if we will be staying here again.
We appreciate your feedback, Angela. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.
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Thank you for the excellent rating, Dalonte. We endeavor to go above and beyond to ensure our guests have a memorable experience at Sheraton Indianapolis Hotel at Keystone Crossing! We look forward to hosting you again soon.
Because of the size it is a big difficult to get around. Need your room key for the elevator to go above second floor.
Thank you for sharing your feedback, Daniel. We're disappointed your time with us was less than ideal. It's unfortunate our elevator system didn't meet your expectations. The happiness and satisfaction of our guests is important to us so we'll be sure to discuss your concerns moving forward. We do hope to host you again soon for a more positive experience.
The arm chair in the room was old and tattered.
We appreciate you taking the time to share your concerns with us, Curtis. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our arm chair. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
The Sheraton is updated and impeccably clean which are two of my must haves. I’ll drive 20 minutes out of my way. I don’t sleep on or in filth. Sheraton has a real restaurant inside the hotel, so you know what that means, true hot breakfast. Lastly, it’s connected to the mall. 😃
Thanks for the lovely review, Daneisha! We're delighted you enjoyed your time at Sheraton Indianapolis Hotel at Keystone Crossing! It's fantastic you appreciated our delicious breakfast selection and proximity to the mall. We care deeply about the happiness and satisfaction of our guests and your praise for our food lets us know we're doing our job. We look forward to hosting you again soon for another amazing experience.
Staff was friendly and room was clean.
Thanks for the splendid review, TEANINAU! It's fantastic you had such an excellent experience at Sheraton Indianapolis Hotel at Keystone Crossing and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.
I liked the shopping and restaurants within walking distance
Thank you for taking the time to share this lovely review! We're so glad to know you had such an enjoyable experience with us at Sheraton Indianapolis Hotel at Keystone Crossing. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you! Have a wonderful day!
I really the convenience. Shopping and places to eat are a short walk away.
Thank you for the fantastic review! We're delighted your time at Sheraton Indianapolis Hotel at Keystone Crossing was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!
Thank you for taking the time to share your 4/5 review with us, Ralf. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day!