4/10 Poor
Brooke
Traveled with family
May 11, 2025
Disliked: Cleanliness, staff & service
I have been stating this property 2-3x per year for the last four years. My daughter was a student at UConn and as a family it was easy to stay here to get quickly back and forth to the airport when necessary. This experience by far was the worst. We checked in and got a room with dead bugs in the bed. We requested another room and was sent to a room where housekeeping attendants were outside the room looking at the their phones and not cleaning for at least 15 minutes. And when we got inside the room, the sofabed was unmade. Again another trip to the front where we were told the hotel was busy with lots of children and other customers wanted the beds that way and didn’t mind. The rest of the evening was filled with running and screaming children for a good part of the night while I was trying to get a good night’s rest after flying to see my daughter graduate today. Usually the hotel is at best serviceable to accommodate my needs- no fuss, no frills etc. I usually don’t expect much because of the location but this time it was not good. Do better.
Brooke
Stayed 1 night in May 2025