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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Hotel in Urbandale with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Exterior
Property entrance
Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board
Indoor pool
1 bedroom, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool

Explore the area

Map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living and Dining Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds (Additional Living and Dining Area)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Urbandale

Located within 2 miles (3 km) of Merle Hay Mall, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG places you within a few miles (5 km) of Pioneer Hi-Bred Headquarters. This 3-star hotel welcomes guests with 198 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Merle Hay Mall - 3 min drive - 1.3 miles
  • Drake University - 9 min drive - 4.8 miles
  • Living History Farms - 9 min drive - 7.3 miles
  • Wells Fargo Arena - 13 min drive - 7.6 miles
  • Iowa Events Center - 13 min drive - 7.6 miles

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬13 min walk
  • ‪Buffalo Wild Wings - ‬17 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel in Urbandale with airport shuttle service and area shuttle service
At Holiday Inn Hotel & Suites Des Moines - Northwest by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages

English, Spanish

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Jul 1 - Jul 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per stay
  • Pet weight must not exceed 50 lbs per pet
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

As of Jun 27, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG on Jun 30, 2025 start from $98.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

This hotel is located in Urbandale, close to Wells Fargo Arena, Merle Hay Mall, and Living History Farms. You'll also find Val Air Ballroom and Buccaneer Arena within a short drive.

Is there parking available at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG include a casino?

No, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yes, this hotel has an indoor pool.

Is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG for a fee of USD 20 per pet, per stay.

Are there connecting rooms at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

The closest major airport to Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is Des Moines International Airport (DSM), which is 22.5 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 428 out of 981 reviews
Rating 8 - Good. 296 out of 981 reviews
Rating 6 - Okay. 139 out of 981 reviews
Rating 4 - Poor. 77 out of 981 reviews
Rating 2 - Terrible. 41 out of 981 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025

2/10 Terrible

Medea

Traveled with family and small children
I did not check in because the pool was closed. We reserved the poolside room for a birthday swim party.
Stayed 1 night in Mar 2025

6/10 Okay

Chenxun

Stayed 2 nights in Mar 2025

6/10 Okay

maryam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff and front desk was very kind and helpful. The entire property is run down, inside and out. Many m not very well maintained. Many areas in need of repair in the room. Toulet runs,smoke detector was installed improperly. The faucet in the tub was very loose.
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Wendell

Traveled with family and small children
Any complaints we had, was taken care of promptly
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Stayed 3 nights in Mar 2025

8/10 Good

Amber

Stayed 1 night in Mar 2025

10/10 Excellent

Alyssa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, nice to have Bennigans connected to hotel too
Stayed 1 night in Mar 2025

2/10 Terrible

Edlena

Traveled with family
Liked: Room comfort
Disliked: Staff & service

Don’t waste your time staying!

I was double charged and have yet to see my money back, I called to the front desk and they were short staffed so they couldn’t bring me what I asked for & the hotel was crowded w antique pots bc they had a sell going on within the rooms so it caused for slow elevators etc
Stayed 1 night in Feb 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue we had was paying for a suite that was near something that made outrageous noise kicking on and off. Was told at checkout it was the elevator. Would have appreciated some type of compensation for not sleeping due to noise.
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little hard to find the property but was a nice place to stay at for the weekend.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very good. It was snowy and the entrance and parking lot were not cleared. Floors needed vacuuming. We found popcorn on the floor in our room.
Stayed 1 night in Feb 2025

10/10 Excellent

Lorilei

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We had issues with the heat blowing cold air in the room. When the maintenance person came to help he was abrupt and rude, pushed a few buttons and then snapped “Is it blowing cold air NOW?!!? before turning and leaving. When I asked why he spoke to me that way he refused to answer. Ten minutes later it was blowing cold air again. When I went to the front desk he was talking about me and shushed everyone at the desk. He had to come back up and fix it (it still didn’t fix it) and refused to apologize. I had to make another trip down and ask to be moved to another room. The staff never apologized for his behavior and I had to ask for the name of the manager. When you drop $200 on a room for one night you don’t expect to be treated so rudely.
Stayed 1 night in Feb 2025

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Stacey

Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and Quiet

I was traveling for business in the Des Moines area and stayed here. Commute to and from downtown Des Moines wasn't bad, with travel time around 20 minutes one way. The room was clean and quiet. The shower head didn't have a lot of power, but it got the job done and was the only negative from my experience. Overall, the hotel was great, and I will stay there again in the future.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Brooke

Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 1 night in Dec 2024

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service
Very little lighting in the rear parking lot
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Stayed 1 night in Dec 2024

6/10 Okay

Aubrey

Liked: Cleanliness
Disliked: Staff & service
Rude service staff
Stayed 1 night in Dec 2024

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