Hotels in Colwood

"We stayed for two nights with a baby and were unfortunately disappointed with our experience. On the first night, the heating system was not functioning, the blinds were broken (limiting the view), and the windows were noticeably dirty. Maintenance attended twice in the evening but was unable to resolve the heating issue. Although we were provided with a portable heater, the room remained uncomfortable and we did not get a restful sleep. We also requested a room change, but none was available at the time. The following day, a staff member kindly arranged an upgraded room, which we appreciated and found to be an improvement. Overall, the staff were courteous and made an effort to assist, which we do value. That said, given the price point (over $1000), the experience did not meet expectations for a high-end hotel. The building is old, with issues such as condensation on the windows and underperforming ventilation. For a hotel of this standard, we would expect all rooms to consistently meet a high level of quality. While the service was positive, the overall stay did not reflect the value paid, and based on this experience, we would likely consider other options in the future. "

"Breakfast was good and reasonable. Our bathroom closet and sink were partially clogged making drainage very slow and gross. We were delayed for breakfast as it took time to get ready in the morning because of this. Rest of the facility and room were good but the basic amenity was grossing us out. "

"This is a lovely place to stay. It was private and had a stunning view of the mountains and a little lake. We watched the sunset from the private patio. You also get the view from the bedroom and living room. We really liked the bed. It was so comfortable that we slept 12 hours the first night. It also had a nice small kitchen with a few goodies. Very dog friendly. "