The hotel looked nice online, but the stay was very disappointing. We booked for a week to be close to family and it was the Hilton, but the property fell far below expectations. The jacuzzi was permanently closed, and none of the ice machines worked.
The room felt like a rundown motel — dust behind furniture, rust on fixtures, stains on walls and carpet, peeling paint, and a cracked tub. Basic amenities were lacking; when we asked for cutlery, we were given a single plastic set because they were “out.”
The restaurant was poorly staffed and constantly out of items. Breakfast juice was often unavailable, and service was mediocre at best. Housekeeping only came once during our 7-day stay, after repeated requests, and even then the room wasn’t properly cleaned.
For the price, this felt like a two-star motel at best. Definitely not worth what we paid.