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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel with a 24-hour fitness center, 9-minute walk to United Center

Choose dates to view prices

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Lobby
Reception
Breakfast area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, Rush University Medical Center
    ‪5 min walk‬
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

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About the neighborhood

Chicago

Located in Near West Side, Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of popular sights such as Rush University Medical Center and United Center. This 115-room hotel has round-the-clock conveniences like a business center, a gym, and a front desk.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.3 miles
  • Union Park - 8 min walk - 0.5 miles
  • United Center - 8 min walk - 0.5 miles
  • University of Illinois Chicago - 10 min walk - 0.6 miles
  • Credit Union 1 Arena - 13 min walk - 0.7 miles

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Barn - Hockey Bar - ‬3 min walk
  • ‪Queenie's Supper Club & Cocktails - ‬10 min walk
  • ‪Billy Goat Tavern - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, 9-minute walk to United Center
Guests of Hotel Chicago West Loop, SureStay Collection by Best Western enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

Similar properties

Lobby
Hyatt Place Chicago Medical/University District
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • This property welcomes pets for USD 50 per pet, per stay
  • 1 total (25 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • Check-in: 4:00 PM—-2:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.
Property Registration Number 60612

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

What can I see close to Hotel Chicago West Loop, SureStay Collection by Best Western?

This hotel is situated in Near West Side within a 10-minute walk of United Center and Union Park. You'll also find Millennium Park and Michigan Avenue within a short drive.

How much does it cost to stay at Hotel Chicago West Loop, SureStay Collection by Best Western?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Hotel Chicago West Loop, SureStay Collection by Best Western on Jan 3, 2026 start from $101.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, there isn't parking available at the hotel.

Does Hotel Chicago West Loop, SureStay Collection by Best Western include a casino?

No, Hotel Chicago West Loop, SureStay Collection by Best Western doesn't have a casino.

Will I find an indoor pool at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Chicago West Loop, SureStay Collection by Best Western?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a 24-hour fitness facility and concierge services.

Does Hotel Chicago West Loop, SureStay Collection by Best Western have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Chicago West Loop, SureStay Collection by Best Western feature a restaurant that includes a breakfast menu?

No, Hotel Chicago West Loop, SureStay Collection by Best Western doesn't have a restaurant that serves breakfast.

Will Hotel Chicago West Loop, SureStay Collection by Best Western allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Chicago West Loop, SureStay Collection by Best Western for a fee of USD 50 per pet, per stay.

Are there connecting rooms at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Chicago West Loop, SureStay Collection by Best Western?

The closest major airport to Hotel Chicago West Loop, SureStay Collection by Best Western is Chicago Midway Airport (MDW), which is 11.4 mi away (26 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is located 25.4 mi away (36-minute drive).

Are there rooms with balconies at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, there aren't any guestrooms with balconies at Hotel Chicago West Loop, SureStay Collection by Best Western.

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1049 reviews
Rating 8 - Good. 256 out of 1049 reviews
Rating 6 - Okay. 150 out of 1049 reviews
Rating 4 - Poor. 75 out of 1049 reviews
Rating 2 - Terrible. 64 out of 1049 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shay

Stayed 4 nights in Jul 2025

4/10 Poor

Inderpal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
Stayed 2 nights in Sep 2025

10/10 Excellent

Caleb

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Trina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You have to get there early for the parking passes,however there was free street parking in the area,so it worked out. Decent room for the price.
Stayed 2 nights in Sep 2025

8/10 Good

Karla

Disliked: Staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

tracey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property
Stayed 3 nights in Sep 2025

10/10 Excellent

Graciela

Stayed 1 night in Sep 2025

10/10 Excellent

Cathy, Wautoma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! Nice park nearby, walkable to Union Square and staff was wonderful!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to the United center. Looking for a bar che k out the barn hockey bar.
Stayed 1 night in Sep 2025

2/10 Terrible

Silue

Disliked: Staff & service, property conditions & facilities
Not parking
Stayed 1 night in Sep 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to go to a concert at the United Center. It was very convenient and easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Brianna

Stayed 1 night in Sep 2025

10/10 Excellent

Norma, Upper Marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near downtown and i had no issues parking on the street. Staff was so helpful and provided great recommendations.
Stayed 2 nights in Aug 2025

2/10 Terrible

Paj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking was deceiving. It says double queen bees and only 1 single queen available in the whole hotel. I tried to get a refund because I didn’t stay and I still got denied from hotel management and third party Expedia! Worst experience ever even though I’ve been a customer for years!! I would reconsider!
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished i had known about the microwave. And the refrigerator was full size! These are great features to know about. I appreciate the fact that they have parking but it was inconvenient to find out their lot was full and I'd have to use a parking garage ($$). That was unexpected and not fun finding out after hours of traveling. I liked the amenities even if it was a take and go breakfast selection. Free bottles of water and coffee were also niceties to appreciate.
Stayed 2 nights in Sep 2025

10/10 Excellent

Danielle

Stayed 4 nights in Sep 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware the microwave

The room was nice but I normally don't spend that kind of money on a room. The parking garage next door takes a physical card or cash. I parked a few days overnight and that was little over $100.there was a safe which was nice if I needed it. Everything was clean. The microwave has a child lock on it and I overcooked my food trying to get the microwave open. Called the front desk and they sent someone right away and it took him 2 minutes to realize there was a lock. I wish I had more food to hear up but was worried the microwave would eat food again.
Stayed 3 nights in Sep 2025

8/10 Good

Scott, Dorr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to United Center.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure you get here before the night lady takes over the desk because she had no idea what she was doing and fought with like everyone checking in and ignored their reservations and couldn’t find it
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

10/10 Excellent

Jair

Stayed 2 nights in Sep 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities
It was ok. Noisy next door was under construction
Stayed 2 nights in Sep 2025

10/10 Excellent

Abdulaziz

Liked: Amenities
Nice small and compact!
Stayed 1 night in Sep 2025

6/10 Okay

James

Stayed 2 nights in Sep 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

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