Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
Restaurant
Altitude Room (Free Beach Club Access) | City view
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Royal Yak Casino and Sports Book
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(54 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(20 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Plaza Las Americas, Krystal Urban Cancun & Beach Club is within a 15-minute stroll of Malecón Tajamar. This 246-room, 3.5-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.1 miles
  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Amerimed Hospital - 8 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book - 11 min walk - 0.6 miles
  • Dubai Palace Casino - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

Guests staying at Krystal Urban Cancun & Beach Club enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is MXN 30 per day, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a business center and a banquet hall.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include balconies or patios, ceiling fans, and safes.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 005-007-006588/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Are free cancellation options available at Krystal Urban Cancun & Beach Club?

Krystal Urban Cancun & Beach Club provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Apr 12, 2026 start from $99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Krystal Urban Cancun & Beach Club?

This hotel is situated in Downtown Cancun within a short 5-minute walk of Plaza Las Americas and also 13 minutes on foot from Royal Yak Casino and Sports Book. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Will I be able to park at Krystal Urban Cancun & Beach Club?

Yes, secured parking is offered for MXN 30 per day. Accessible parking is also available for guests.

Does Krystal Urban Cancun & Beach Club have a casino?

No, Krystal Urban Cancun & Beach Club doesn't have a casino.

Is there an indoor pool at Krystal Urban Cancun & Beach Club?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Krystal Urban Cancun & Beach Club?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Krystal Urban Cancun & Beach Club have a hot tub?

No, this hotel doesn't have a spa tub.

Does Krystal Urban Cancun & Beach Club have a restaurant with a breakfast menu?

Yes, Krystal Urban Cancun & Beach Club serves buffet breakfast for a surcharge each morning at Restaurante Aquamarina.

Does Krystal Urban Cancun & Beach Club allow pets to stay free of charge?

No, pets aren't allowed at Krystal Urban Cancun & Beach Club.

Does Krystal Urban Cancun & Beach Club have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Krystal Urban Cancun & Beach Club?

The closest major airport to Krystal Urban Cancun & Beach Club is Cancun Intl. Airport (CUN), which is 10.4 mi away (17 minutes by car).

Are there rooms with balconies at Krystal Urban Cancun & Beach Club?

Yes, every guestroom at Krystal Urban Cancun & Beach Club comes with a balcony with some featuring city views.

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 710 out of 1422 reviews
Rating 8 - Good. 314 out of 1422 reviews
Rating 6 - Okay. 178 out of 1422 reviews
Rating 4 - Poor. 101 out of 1422 reviews
Rating 2 - Terrible. 119 out of 1422 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

angela

Stayed 1 night in Jan 2026

6/10 Okay

Farhana

Traveled with group
Liked: Amenities, property conditions & facilities
We stayed at Krystal Urban Hotel, Cancun for three nights, and overall, the hotel has both positive and disappointing aspects. On the positive side, the hotel is clean, beautiful, and well located. The surrounding area is convenient, with shops and daily necessities nearby. The hotel zone is about a 15-minute walk to the bus stop, and you can easily reach it using the R1 or R2 bus, which is affordable and frequent. Our room was clean, comfortable, and spacious, with a pool and ocean view, which we really enjoyed. However, there were some service and policy issues that negatively impacted our stay. One major concern was the hotel’s drinking water policy. Complimentary water is not easily provided unless it comes with scheduled room service or is purchased from the hotel restaurant. We stayed for three nights, but room service was provided only once. When we asked about it, we were told we might have left the “Do Not Disturb” sign, which was not the case. Later, we were informed that room service hours were over, yet water would be sent. After calling three times and finally going to the lobby, we eventually received water. This was frustrating, as access to basic necessities should not be so difficult. Another disappointing experience involved the hotel’s beach shuttle service. During the first two days, we asked about using the shuttle and were told it was already fully reserved. On our last day, even though our check-out time was 12:00 PM, we asked at 9:00 AM if we could
Stayed 3 nights in Dec 2025

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is misleading- stating it has a beach club when it doesn’t, just pure lies. Meanwhile Expedia is also on these lies because they want their commission and won’t hold the hotel accountable for this gross misrepresentation. The hotel will provide you with a band and you will have to travel about 5 miles to another property to use the beach club. Guess what, once you get there you are a third or fourth class citizen because you don’t have access to anything and the security guards will frustrate you if you try to sit on any of the chairs. The staff are also racist. Just an awful experience- I will never return to this property nor recommend to anyone.
Stayed 3 nights in Dec 2025

6/10 Okay

MD Rashed, mississauga

Traveled with family
Disliked: Staff & service
It is a budget hotel with poor service. Should not be part of expedia VIP . The key feature of the hotel they advertised was the beach club access of their sister hotel in hotelzone with free shuttle. Well, what they give you is wothless. Here is why: 1. Free shuttle supposed to leave 8 am and 9 30 am. Dont think it exist. Requested 24 hour ago and they said no room in shuttle, take your own taxi. Asked if they can put my family of 4 in waiting list, they said they would but i did not see them enter anything in system or paper. Next day around that time, we came down to get breach towels they promised and for 4 adults, they gave us only 2 towels. Said they have no more. We then went to the restaurant for breakfast and came 2 hours later to ask for 2 more towels. Then 1 person said they have no more. Asked another person in another desk, he said i have to return the previous two towel to get new additional two towel. The worst part is they said at the sister hotel we have to present ID to get in despite the band they put on our wrist. For us adults we had drivers license but for kids, it meant we had to carry their passport. That is a really inconvenient and unsafe thing to do and give away your childs passport to a stranger in a foreign country and they hold on to it for the duration. We then took a taxi and moved on with 2 towels only to the sister hotels beach club. It was ok but packed with people and hardly any empty loungers.
Stayed 2 nights in Dec 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balcony view!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jahsimar, Belmopan City

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Shree Charan Varma

Stayed 4 nights in Dec 2025

8/10 Good

Karlis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 5 nights in Dec 2025

10/10 Excellent

sina

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Senic sunrise from 14th floor balcony! Exceeds expectations in every way. Breakfast was well worth it. We were well rested, well fed and on our way. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Stayed 1 night in Dec 2025

4/10 Poor

Olga

Liked: Amenities
The chef at the hotel restaurant doesn't know how to cook.
Stayed 6 nights in Dec 2025

10/10 Excellent

Abel

Stayed 1 night in Dec 2025

10/10 Excellent

Tonalli, Canton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
So fresh so clean! Amazing location! BEST STAFF EVER
Stayed 1 night in Dec 2025

8/10 Good

MIRLENE

Liked: Amenities, property conditions & facilities
Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you.
Stayed 1 night in Dec 2025

2/10 Terrible

Rosemary, Kansas City

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave one day no Water so loud due to soccer players. Door slammed all hours of the day couldn’t get any sleep. My room was by the elevator so all of the soccer players and everybody else came in Late was so loud and drunk. It was horrible. I had a complete headache. I went there for dental surgery and I’ll tell you what it was the worst nightmare I could ever imagine. I checked out early three days early.ibecame sick due to migraine with all the loud noise people yelling all hrs of the night and door slamming 24/7 I had to pay did I get my refund? No, I went to Krystal Cancun and it wasn’t any better. She asked me why I was leaving. I said I am sick of all the rude awakening loud noise and door slamminig. no respect at that hotel.whew!
Stayed 7 nights in Nov 2025

4/10 Poor

Sapir Ivgi

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and rooms aren’t clean
Stayed 6 nights in Nov 2025

6/10 Okay

Oscar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi Fi, did not work for the first days. Then password was change without notice. Breakfast was always the same. Few options. Staff very friendly and efficient
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Yadira, Houston

Stayed 3 nights in Nov 2025

6/10 Okay

Briana

Stayed 1 night in Nov 2025

8/10 Good

Araceli

Traveled with partner
Liked: Cleanliness
Normal, aceptable relación calidad precio
Stayed 2 nights in Nov 2025

8/10 Good

Roxanna Mitchelle, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Craig

Stayed 3 nights in Nov 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre con la. Amabilidad que te hace sentir en casa. Gracias
Stayed 1 night in Nov 2025