Krystal Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

Enjoy a meal with a view at this beachside dining area, featuring a round table and comfortable seating under a shaded umbrella.
Relax by the pool at KRYSTAL CANCUN, surrounded by a deck and palm trees.
Stunning lobby with a central staircase, lush greenery, and a spacious reception area.
Enjoy a diverse spread of food at our buffet, featuring a variety of dishes on display.
Enjoy breathtaking ocean views from this balcony, featuring a clear sea and sandy beach, with a cityscape in the distance.

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(31 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

You may also like

About the neighborhood

Cancun

Located in Zona Hotelera, Krystal Cancun All Inclusive is within a 5-minute walk of popular attractions such as Gaviota Azul Beach and Cancun Convention Center. This 502-room, 4-star hotel welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. It's connected to the convention center in central Cancun, and also a short walk from Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Krystal Cancun All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are also standard.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Can I book all-inclusive options at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Aug 24, 2025 start from $233.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Krystal Cancun All Inclusive?

Krystal Cancun All Inclusive offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Krystal Cancun All Inclusive?

This hotel is situated in Zona Hotelera, just steps from Gaviota Azul Beach and Forum Beach, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Will I be able to park at Krystal Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Krystal Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include aromatherapy, mani/pedis, body scrubs, and massages.

Does Krystal Cancun All Inclusive include a casino on the premises?

No, Krystal Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Krystal Cancun All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Krystal Cancun All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Krystal Cancun All Inclusive?

Yes, guests can enjoy a spa tub at this hotel.

Does Krystal Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Krystal Cancun All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Will Krystal Cancun All Inclusive allow pets to stay for free?

No, pets aren't allowed at Krystal Cancun All Inclusive.

Are there connecting rooms at Krystal Cancun All Inclusive?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Krystal Cancun All Inclusive?

The closest major airport to Krystal Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (24 minutes by car).

Are there rooms with balconies at Krystal Cancun All Inclusive?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Does Krystal Cancun All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Krystal Cancun All Inclusive.

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1134 reviews
Rating 8 - Good. 277 out of 1134 reviews
Rating 6 - Okay. 200 out of 1134 reviews
Rating 4 - Poor. 100 out of 1134 reviews
Rating 2 - Terrible. 122 out of 1134 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Liked: Cleanliness, amenities
Wonderful staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was an amazing server during our stay.
Stayed 6 nights in Jun 2025

8/10 Good

Daisy

Stayed 3 nights in Jun 2025

6/10 Okay

David

Liked: Cleanliness
I had two days of zero sleep. The music coming from the bars/nightclubs around the hotel were so loud, you could barley hear the TV when it was turned up to its loudest level, and sleep, forget about sleep, the bass and music was so loud, you would think it’s in your room. If you do not take my word for it, ask for room 875. You have been warned.
Stayed 2 nights in Jun 2025

2/10 Terrible

Nayda E Santini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff has terrible customer service skills. Very rude
Stayed 4 nights in Apr 2025

2/10 Terrible

Michell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s a revised version of your review, incorporating your experience of needing to move to a different hotel: --- I recently purchased a luxurious package at Cristal Cancun Hotel, but my experience was far from luxurious. The only aspect that resembled the pictures was the beautiful beach. Unfortunately, the rest of the hotel did not meet expectations. We only stayed one night before deciding to move to a different hotel to enjoy our vacation as planned. The bedrooms are outdated, and the bathroom situation was particularly frustrating. After taking a shower, the water overflowed, making it impossible to use the toilet without stepping in a puddle. The buffet was another disappointment. I found it to be nearly empty, and despite waiting until 2 PM, nothing was replenished. It felt like a significant oversight for a hotel that claims to offer a premium experience. Additionally, the lobby was quite small and overcrowded, which made check-in a lengthy process. With only two staff members available to assist guests, the wait time was unnecessarily extended. Overall, I expected much more from my stay, and I would not recommend this hotel for those seeking a truly luxurious experience, aside from the lovely beach. Feel free to make any further adjustments!
Stayed 4 nights in Apr 2025

8/10 Good

Kamila, Newark

Disliked: Staff & service
The location was great. But their food and services are not good
Stayed 3 nights in Apr 2025

8/10 Good

charlie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
i recommend
Stayed 5 nights in Apr 2025

4/10 Poor

Joanna, Whittier

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
This hotel is in a great beach location the staff is pretty nice. The food is good in the à la carte restaurants and ok in the am Buffett. There really isn’t any options out in the pool area. There isn’t any grills or anything that you could grab while you’re in the beach or pool area they also don’t have service to bring you. You could dry yourself off and go eat at the lunch buffet or go back to your room and order room service . The rooms are old/not remodeled -the beds were basically sitting on top of wooden sticks bases- that were peeling off from the corners. it’s not anything luxurious or nice as you would not expect for the price. They only had shampoo and body wash they did not have any conditioner container in the room that we stayed. The walls are not necessarily wiped well in the restroom the cleanliness is not thorough. The all inclusive indicates that there are certain brands of tequila included however every time we asked for traditional reposado they either did not have it at the lobby, Or if they did have it back in the pool bar then they said they were out for the day. As they do prefer for you to buy bottle service and reserve the Bali beds -if you do that then you could purchase food and they will serve you at the beach in the beds.Be prepared to tip well- we’re talking about more than five dollars or ten dollars each round since it seems like that is not enough anymore. The beach is beautiful but crowded and lots of outside peeps.
Stayed 4 nights in Apr 2025

2/10 Terrible

Kayla

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This hotel caters to locals and many of the staff members do not speak English. We had a 8th floor room, which had a nice view and AC worked good. Overall cleanliness was good. Nothing exciting about the restaurants. Very limited beach and pool chairs with shade. Hotel staff held us from leaving when our ride was there because they needed a “check out ticket” which wouldn’t have been a problem had we known that, but literally locked the door on us from leaving. We will never be returning here. Pay the extra money for a nicer resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Valarie

Stayed 6 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

False Rating Reviews, Wouldn’t Recommend

Check in service took forever. We waited about an hour in line before we got our rooms. When we got to our rooms, it smelled bad and the mattresses were sinking and hard as a rock. The room was very old and outdated. The countertop in the bathroom was broken. We saw a cockroach in the room and the air condition froze us out since it just kept running past the set point. There was not much selection at the restaurants and food was terrible. Anything that was worth eating was an upcharge to their “all inclusive” package. The bartenders were really slow and they reused the plastic cups for drinks. I see they take the used cups and rinse and reuse them. That’s not very sanitary! Also, guest services presents you with a vip package and they tell you that you’re invited to a vip breakfast in the morning. There was no vip breakfast and they took us to the regular restaurant. The vip breakfast was nothing more than a pressured sales pitch to become a member of the their Eskape Club. We declined the membership after hearing the manager’s sales pitch and pricing. Then another senior manager came in and offered to discount it in half. After several refusals from us, he got irritated and mad and told us to leave and go downstairs. We only booked this hotel because of the good reviews and the pictures described on hotels.com website. It was a total disappointment as it should’ve be given a 1-2 star rating. I wouldn’t recommend this resort to anyone and definitely wouldn’t come back again!
Stayed 4 nights in Apr 2025

8/10 Good

Ronan

Stayed 5 nights in Apr 2025

8/10 Good

Ronan

Traveled with family
Liked: Cleanliness, staff & service, room comfort

A Good Place

The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.
Stayed 1 night in Apr 2025

2/10 Terrible

JOHN, Verona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out date and very loud music that lasts until 4:00 am.
Stayed 6 nights in Apr 2025

10/10 Excellent

Venise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Dylan

Stayed 7 nights in Mar 2025

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
Stayed 10 nights in Apr 2025

10/10 Excellent

Luis

Stayed 8 nights in Apr 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Waleska Letterni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Zavion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying it was amazing wish I didn’t have to leave
Stayed 4 nights in Apr 2025

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 7 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2025

6/10 Okay

Racheal

Liked: Staff & service
Stayed 7 nights in Apr 2025